Date of publication
07/04/2024
Date of order
24/03/2024
07/04/2024
I'm happy with my order however it took ages to arrive. Hence my low rating.
2.00
Poor
Alpinetrek.co.uk replies: 17/04/2024
Hello and thank you for your review! Please excuse the delivery delay delayed a bit. The reason for this was a high volume of our shipping service provider. Best regards, Bergfreunde.de
Date of publication
29/02/2024
Date of order
25/12/2023
29/02/2024
An absolute nightmare returning anything. Used to purchase regularly from Alpine Trek and had thought they were a UK company but recently bought some over trousers for my partner for her Christmas. They were a little small so returned them and ordered two other pairs to try. I then had to chase the refund for the first pair I’d returned and customer service replies weren’t exactly helpful, I was t
2.00
Poor
Date of publication
13/02/2024
Date of order
30/01/2024
13/02/2024
Item didn’t arrive.
Comunication suggested arriving next day.
Telephone conversation with customer support’ very unhelpful, bordering on rude.
A long wait for nothing.
2.00
Poor
Date of publication
02/02/2024
Date of order
19/01/2024
02/02/2024
Even though the return carrier's tracing confirmed that the return had been received by Alpinetrek's UK distributor, they continued to resist processing the repayment for several days insisting that I provide a non-existed email from the carrier. A week after they received the return a different member of staff acknowledged receipt and processed the repayment. This wasted a lot of my time arguing
2.00
Poor
Date of publication
28/01/2024
Date of order
14/01/2024
28/01/2024
Poor communication poor dispatch and and delivery time. Parcl left out in the rain.
2.00
Poor
Date of publication
19/01/2024
Date of order
19/01/2024
19/01/2024
A 10% discount code is available on the website, WINTER24 and the advice is that you are prompted to enter the code upon payment, there was nowhere to enter the code
2.00
Poor
Alpinetrek.co.uk replies: 30/01/2024
Hello and thank you for your feedback! We're sorry that your experience with the ordering process in our shop did't meet your expectations. We can understand the difficulties with the discount code. If you are still interested or need help, please contact us at Alpinetrek.co.uk/contact/. Best regards, Alpinetrek.co.uk
Date of publication
07/01/2024
Date of order
24/12/2023
07/01/2024
2 attempts to get an order, both messed up by Alpine trek, then the items went out of stock and I missed the savings opportunity.
2.00
Poor
Alpinetrek.co.uk replies: 09/01/2024
Hello and thank you fpr your review! We are very sorry for all the inconvenience! But as I can see, you already solved this problem with our customer service. Best regards, Alpinetrek.co.uk
Date of publication
28/12/2023
Date of order
28/12/2023
28/12/2023
It said free shipping but charged me!
2.00
Poor
Alpinetrek.co.uk replies: 19/01/2024
Hello and thank you for your rewiev! We regret any confusion regarding the shipping costs. We would like to direct you to www.alpinetrek.co.uk/delivery-and-payment/ Here you will find all relevant information about shipping. The conditions for free shipping apply on orders with a total value over GBP 75. We appreciate your understanding. Best regards, Alpinetrek.co.uk
Date of publication
28/12/2023
Date of order
09/12/2023
28/12/2023
Had the website indicated the goods would be coming from Germay I wouldn't have ordered so close to Christmas. It also didn't help that I was given misleading updates about delivery the last of which from "Thomas" on the 21st December said the goods would arrive next day yet I've just received the package a week later on the 28th - too late for my daughter in law's Christmas present.
2.00
Poor
Alpinetrek.co.uk replies: 09/01/2024
Hello and thank you for your rating! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping within the EU and accordingly a high volume for us. Sorry that you had to wait longer for an email reply. Best regards, Alpinetrek.co.uk
Date of publication
15/12/2023
Date of order
01/12/2023
15/12/2023
VERY slow dispatch - took days and days to arrive
2.00
Poor
Alpinetrek.co.uk replies: 16/12/2023
Hello and thank you for your feedback! We're sorry to hear that you had difficulties with the delivery of your order. We're happy to see that you have now received your order. Best regards, Alpinetrek.co.uk
Date of publication
15/12/2023
Date of order
01/12/2023
15/12/2023
I paid for express delivery, which took almost two weeks.
2.00
Poor
Alpinetrek.co.uk replies: 16/12/2023
Hello and thank you for your review. Our apologies that your experience did not meet your expectations! We do not currently offer express delivery. Due to post-Brexit reasons, it can sometimes take longer for a parcel to go through customs. Please contact us at Alpinetrek.co.uk/contact/ if you have further questions. Best regards, Alpinetrek.co.uk
Date of publication
07/12/2023
Date of order
07/12/2023
07/12/2023
Good products good prices, HOWEVER
Couple of days to get to me massive delays in getting refunds the two times should be the same. If you can sell it quickly you should refund it quickly.

'Thank you for your email!

I am sorry your return hasn’t been processed yet.

Due to post-Brexit customs clearance in Bury St Edmunds, it will take 5-21 days to process your return.
You can check whether your
2.00
Poor
Alpinetrek.co.uk replies: 09/12/2023
Hello and thank you for your feedback! We're sorry that your experiences with our shop didn't meet your expectations. We can understand that it bothers you when the refund process takes longer due to customs. We are constantly working on the optimization. Best regards, Alpinetrek.co.uk
Date of publication
26/10/2023
Date of order
12/10/2023
26/10/2023
Really good quality and great prices
2.00
Poor
Alpinetrek.co.uk replies: 08/11/2023
Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Alpinetrek.co.uk
Date of publication
18/10/2023
Date of order
04/10/2023
18/10/2023
Delivery time is too slow. Had to wait 10 days for delivery. Far to slow.
2.00
Poor
Alpinetrek.co.uk replies: 08/11/2023
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! We are always working to improve, but currently we can only offer the service with Evri. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Alpinetrek.co.uk
Date of publication
13/10/2023
Date of order
13/09/2023
13/10/2023
For this specific product, you should have checked the sizing and fit of the product (shorts) which were stated to be a UK 37in; EU 54: XL but were actually +40in; EU58; 3XL.
They were in fact 3in too big at the waist and 3in too big on the leg,
2.00
Poor
Alpinetrek.co.uk replies: 08/11/2023
Thank you for the review. Our apologies that the item you received does not meet your expectations. Please contact us at Alpinetrek.co.uk/contact/ Bergfreunde.eu/contact/ so we can find a solution for you. Best regards, Alpinetrek.co.uk
Date of publication
03/10/2023
Date of order
03/10/2023
03/10/2023
You're way too slow to get orders out and whatever shipping you use is not quick enough I'm afraid. When people pay money online for an item in 2023, they expect their stuff quickly. I ordered an item (the same day as my order with you) from a TikTok shop in China and they were here last week. Basically I don't believe you dispatched my item when you said you did. Because it makes no sense how Evr
2.00
Poor
Alpinetrek.co.uk replies: 08/11/2023
Thank you for your review. We apologize that your experience did not meet your expectations! We're very sorry for the delay of our shipment. If we can offer any further assistance please contact us at Alpinetrek.co.uk/contact/ . Best regards, Alpinetrek.co.uk
Date of publication
06/09/2023
Date of order
23/08/2023
06/09/2023
I ordered a helmet to the Uk around the 20th of August, roughly three days later I recieved a notification informing me my item would be delivered in 1 to 2 days. Three or four days later my item hadn't arrived so I checked the tracking info. Evri said the item was bigger than they were expecting and would be delivered soon. I checked periodically over the next week or so on evri's site and there
2.00
Poor
Alpinetrek.co.uk replies: 09/12/2023
Hello and thank you for the review. Our apologies for the error in shipping, this shouldn't have happened. We see you have contacted our customer service and are happy that the issue has been resolved! Best regards, Alpinetrek.co.uk
Date of publication
18/08/2023
Date of order
04/08/2023
18/08/2023
2.00
Poor
Alpinetrek.co.uk replies: 21/08/2023
Hello and thank you for your rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions! Kind regards, Alpinetrek.co.uk
Date of publication
13/08/2023
Date of order
30/07/2023
13/08/2023
Placed online order, one week later i had not received my order or had any updates. Emailed Alpine Trex for update, to be told because of brexit they cannot deliver order and i would be refunded.
Very Disappointed.
2.00
Poor
Alpinetrek.co.uk replies: 18/08/2023
Thank you for your review! We are sorry that due to Brexit-related developments we are currently unable to deliver to Northern Ireland, Isle of Man, the Channel Islands and islands. We apologise that have not been informed about these difficulties right away. We are working on a solution and we hope that we can provide you with our usual service again as soon as possible. Your money was refunde
Date of publication
28/07/2023
Date of order
28/07/2023
28/07/2023
2.00
Poor
Alpinetrek.co.uk replies: 04/08/2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions! Kind regards, Alpinetrek.co.uk
Date of publication
18/07/2023
Date of order
04/07/2023
18/07/2023
Still awaiting delivery after 14 days
2.00
Poor
Alpinetrek.co.uk replies: 04/08/2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100
Date of publication
06/07/2023
Date of order
22/06/2023
06/07/2023
The boots I ordered came with different sized L and R insoles. Also with a manufacturing defect in the R toecap. Obviously, this was the fault of Inov-8, the maker, but I would have thought that any retailer worth its salt would carry out at least a rudimentary quality check before dispatch?
2.00
Poor
Alpinetrek.co.uk replies: 22/08/2023
Thank you for your review. We apologize that your item is not in a good condition. We have now managed to manually scan the details of your return and have submitted a refund. Our colleagues are in touch with the manufacturer. Best regards, alpinetrek.co.uk
Date of publication
21/06/2023
Date of order
07/06/2023
21/06/2023
Didn’t receive item due to very poor courier service.Goods never delivered and courier has sent them back.Alpine Trek are good but courier company very poor and will not buy again if this delivery service is used.
2.00
Poor
Alpinetrek.co.uk replies: 04/08/2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100
Date of publication
20/06/2023
Date of order
06/06/2023
20/06/2023
Delivery was very late. I still haven't received my parcel and it's been weeks! I just hope everything is ok with the product itself as it's clearly gone walkabout
2.00
Poor
Alpinetrek.co.uk replies: 04/08/2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100
Date of publication
09/06/2023
Date of order
09/06/2023
09/06/2023
Item wasn't delivered as they use Evri, who said I wasn't in 3 days in a row when they never even attempted delivery. I waited inside every day for this parcel and took time off. AlpineTrek wouldn't resend the item or use another courier. The person I spoke to on the phone was rude and hung up on me saying "I was not asking him questions, only making statements and he didn't need to respond to sta
2.00
Poor
Alpinetrek.co.uk replies: 08/11/2023
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! We are always working to improve, but currently we can only offer the service with Evri. We appreciate your patience. Please do contact us at Alpinetrek.co.uk/contact if you have further questions. Best regards, Alpinetrek.co.uk
Date of publication
30/05/2023
Date of order
30/05/2023
30/05/2023
Poor delivery options, i.e....none! I wanted to choose an express delivery but absolutely nothing available and no delivery timescale or info available during payment process. Its as though we are blackmailed into ' all or nothing' during purchase process! Rubbish
2.00
Poor
Date of publication
30/05/2023
Date of order
15/05/2023
30/05/2023
The website states that you normally receive a refund when the returned goods are delivered to the Bury St Edmunds. When I enquired about this, I was told it would take 21 days for the refund after the goods had been returned to Germany.
2.00
Poor
Date of publication
15/05/2023
Date of order
01/05/2023
15/05/2023
Delivery was later than stated. Hadn't realised the item was coming from Germany. Bit misleading from a .co.uk company. Unlikely to use again although the product is very good.
2.00
Poor
Alpinetrek.co.uk replies: 04/08/2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-d