Date of publication
12/08/2019
Date of order
26/05/2019
12/08/2019
First ordered and my machine as faulty, second order and it hasn’t arrived yet. Now 3 days past the delivery date and no reply from customer service to when I’m expected to receive it. Ruined a BBQ and I still then had to go buy them from the supermarket which was the whole reason I bought the machine in the first place. Exceptionally unhappy.
2.00
Poor

Date of publication
16/07/2019
Date of order
05/07/2019
16/07/2019
No accurate delivery notice and then final warning for delivery, but again no idea when it was coming..... had to stay in all day waiting for it.
2.33
Poor

Date of publication
13/07/2019
Date of order
08/07/2019
13/07/2019
Great products...woeful delivery and customer service
2.00
Poor

Date of publication
12/07/2019
Date of order
26/06/2019
12/07/2019
Terrible experience, no respect for the consumer. Rang and spoke to Emma who stuck to the policies even though she agreed how frustrating and potentially 'miss-representation' of the sale was. Shambles
2.33
Poor

Date of publication
10/07/2019
Date of order
26/06/2019
10/07/2019
Still waiting for delivery, so hard to rate a product that is now 5 days late and counting, really really poor service. Left to the customer to chase the delivery rather than vendor.
2.33
Poor

Date of publication
09/07/2019
Date of order
04/07/2019
09/07/2019
have not seen your goods due to yodel not delivering the item as told by you today read your emails from me .
2.00
Poor

Date of publication
08/07/2019
Date of order
04/07/2019
08/07/2019
Delivery didn't turn up which is ok, but it still hasn't turned up and this is three days after it was supposed to. Tried to use the chat and apparently my name and the delivery address isn't enough information for Crystal to tell me where the hell my beer is.. Useless I even sent a screen shot with my NAME and ADDRESS on it ... What the hell more can you do?
2.33
Poor

Date of publication
06/07/2019
Date of order
26/06/2019
06/07/2019
Yodel the company they use are a joke, not the first time they haven't turned up, and the item. Itself just isn't worth the. Money, half of the torps is froth so lucky if I get 2 pints out of every 2l torp, think. I will sell the sub and stick to supermarkets
1.67
Poor

Date of publication
06/07/2019
Date of order
01/07/2019
06/07/2019
Its all good but just bring the price diwn
2.33
Poor

Date of publication
06/07/2019
Date of order
01/07/2019
06/07/2019
The condition my order was delivered in was terrible my torps some were upside down and they exploded when I put the tube into couple of them not happy been a customer from the start well not anymore
1.50
Poor

Date of publication
05/07/2019
Date of order
26/06/2019
05/07/2019
Wrong beer delivered every time
1.67
Poor

Date of publication
05/07/2019
Date of order
26/06/2019
05/07/2019
Box badly damaged, first order late, partners order had to be resent as it vanished stuff is good but courier is poor, preferred ups as always next day, and preferred sub site layout
2.00
Poor

Date of publication
05/07/2019
Date of order
26/06/2019
05/07/2019
The beer is great, and Beerwulf themselves were nice when I was dealing with them on the phone, but delivery from Yodel was an absolute nightmare. I had to wait in for 3 days, with false promises of delivery, no help in rearranging, and Beerwulf themselves doing absolutely nothing about it.
I would not buy from them again if there were an alternative place to buy Torps.
Simply disgusting service
2.33
Poor

Date of publication
05/07/2019
Date of order
27/06/2019
05/07/2019
The delivery was 3 days later than I was told and the packaging was all burst open. The goods were fine though
2.33
Poor

Date of publication
05/07/2019
Date of order
30/06/2019
05/07/2019
Yodel were pathetic not delivered on time and no communication delivery guy never even knocked or left card but said he had
So beer arrived a day late and was no longer needed
2.00
Poor

Date of publication
03/07/2019
Date of order
27/06/2019
03/07/2019
Beer is very good delivery is terrible only order if you're not in a hurry for your beer
2.00
Poor

Date of publication
03/07/2019
Date of order
27/06/2019
03/07/2019
Package arrived later than the estimated date and the box was in a shocking condition, I have emailed them asking a question and haven’t had a response.
2.33
Poor

Date of publication
03/07/2019
Date of order
27/06/2019
03/07/2019
Delivery box was falling apart and was burst open. Not great 1st impression.
2.33
Poor

Date of publication
02/07/2019
Date of order
27/06/2019
02/07/2019
Delivery arrived 2 days later than expected.
2.33
Poor

Date of publication
02/07/2019
Date of order
26/06/2019
02/07/2019
Order was 3 days late for a special occasion despite purchasing 4 days before due delivery
2.33
Poor

Date of publication
02/07/2019
Date of order
26/06/2019
02/07/2019
Since using yodel for delivery the service has gone down in my opinion.
I ordered for a sat delivery but received a message saying they could not deliver with no explanation why. on the Monday I was not in got a message saying they had left it with my neighbour. However when I got home I found this was not true and the box was in the bin cupboard.also2nd time from yodel the box lookedbattered
2.33
Poor

Date of publication
01/07/2019
Date of order
26/06/2019
01/07/2019
Delivery took 3 days instead of the 24 hours advertised on the site, with no communication until after 2 days. When the beer finally arrived, the box was totally trashed as if the delivery had been dropped or even thrown at my front door. Thankfully the torps appear to have survived unscathed.
1.67
Poor

Date of publication
01/07/2019
Date of order
26/06/2019
01/07/2019
If this company keep using YODEL for their delivery then i will no longer buy from them.
2.33
Poor

Date of publication
01/07/2019
Date of order
22/06/2019
01/07/2019
Shipping isn’t great - cost or the delivery itself
Was much better before beerwulf took over
1.67
Poor

Date of publication
01/07/2019
Date of order
24/06/2019
01/07/2019
Good variety of beers on offer at realistic prices but delivery is poor. A week after placing the order (it was to be a birthday present), it has still not been delivered and I have not heard from Beerwulf.
2.33
Poor

Date of publication
01/07/2019
Date of order
26/06/2019
01/07/2019
Ignored emails. Did not meet 24 hour delivery promise. Very poor service. Won't use again.
2.00
Poor

Date of publication
01/07/2019
Date of order
20/06/2019
01/07/2019
Still not arrived yet. Originally arriving 27th for anniversary gift.
Contacted them on 28th and a lovely man arranged for next day delivery.
Yodel then sent a message to say that they were not delivering due to an incident
Not sure if and when beer will arrive.
Can’t comment on product as I have not received them yet.
2.33
Poor

Date of publication
01/07/2019
Date of order
25/06/2019
01/07/2019
every order has been late. had to organise time off to facilitate late orders at personal cost. very limited choice but to use mail order through poor delivery service. potential for losing customer.
2.33
Poor

Date of publication
01/07/2019
Date of order
26/06/2019
01/07/2019
Unfair delivery charges....I am unlike to ever order again
1.67
Poor

Date of publication
30/06/2019
Date of order
26/06/2019
30/06/2019
Waited for delivery 26th.. Sayed would come 27th "got email to say attempted delivery by yodel.. Nonsense was in all day.. Now all weekend nothing.. Not amused. Yodel are very poor..
2.33
Poor

Date of publication
30/06/2019
Date of order
20/06/2019
30/06/2019
It was 2 days late and nobody returned my messages
2.00
Poor

Date of publication
30/06/2019
Date of order
26/06/2019
30/06/2019
Emailed Beerwolf as package was late present for a Birthday arrived late ..... not impressed
2.33
Poor

Date of publication
25/06/2019
Date of order
16/06/2019
25/06/2019
The delivery had been scheduled for 21st June as a birthday present for my brother. I received a message to say it had been delayed and received no further update until 24th June when it was finally delivered.
The package had already been opened but the contents appear to be intact.
1.67
Poor

Date of publication
24/06/2019
Date of order
19/06/2019
24/06/2019
I'm still waiting for my delivery and yodel are being an absolute knightmare , they keep saying they'll update me within the next 24 hours but I hear nothing, I don't know what to do I just want my goods please can you help regards Mr Forshaw
1.67
Poor

Date of publication
22/06/2019
Date of order
17/06/2019
22/06/2019
Only gave deliver and customer service one star because you couldn’t give a zero
2.33
Poor

Date of publication
21/06/2019
Date of order
11/06/2019
21/06/2019
Ordered on Tuesday for delivery on Saturday, fathers day present. Didn't arrive until the Monday. Issues with delivering to NI. This is stated on the site, but I assumed that with enough time this should be no prob. Customer service not much help, just blamed 'the system' which they were 'looking in to'. Good product, poor delivery and support.
2.00
Poor

Date of publication
20/06/2019
Date of order
07/06/2019
20/06/2019
My delivery was 3 days late which was incredibly frustrating as I ordered it a week in advance and asked for a specific date for delivery so it would arrive in time for father's day. I have emailed you regarding this but have not received a response.
2.00
Poor

Date of publication
19/06/2019
Date of order
12/06/2019
19/06/2019
Advertised as buy for Father's Day which I did but goods were not delivered till the day after. Won't bother next time.
2.00
Poor

Date of publication
19/06/2019
Date of order
12/06/2019
19/06/2019
Still waiting for my delivery after nearly a week
2.00
Poor

Date of publication
18/06/2019
Date of order
01/06/2019
18/06/2019
Specifically selected a Saturday for delivery.. delivery days early and my son who was off school unwell - no age check done. The cardboard box was damaged exposing the contents. Complained and had a patronising email back from a customer service rockstar’ (really ?) .. saying sorry, others have had issue we are changing the box and I really don’t know why the date was wrong for delivery’.
2.00
Poor