Date of publication
18/08/2019
Date of order
04/06/2019
18/08/2019
I feel you need to provide a more competitive price for IPA as I love the idea of a draft beer but my options based on your prices are somewhat limited.
3.00
Fair

Date of publication
15/07/2019
Date of order
30/06/2019
15/07/2019
Placed an order which went "missing" so beerwulf said they would reorder that has also went "missing" I think unless you order the main beers Heineken etc dont bother. The torps themselves are lovely nice pour nice beer shame about delivery. NOT A HAPPY CUSTOMER
3.00
Fair

Date of publication
15/07/2019
Date of order
09/07/2019
15/07/2019
Sent wrong order. Original order 2 x Heineken, received 4 x gluten free stuff. Got twice as much, but not what ordered, so half and half feeling
3.00
Fair

Date of publication
13/07/2019
Date of order
09/07/2019
13/07/2019
Boxes all damaged and 3 of my boxes c were delayed by a day
2.67
Fair

Date of publication
13/07/2019
Date of order
27/06/2019
13/07/2019
When it was sub beer the delivery was 2 days now with beerwulf it a week
2.67
Fair

Date of publication
12/07/2019
Date of order
02/07/2019
12/07/2019
Every time the delivery is messed up. Part delivery or late.
3.00
Fair

Date of publication
11/07/2019
Date of order
05/07/2019
11/07/2019
Since the Sub and Torps have moved to this site the choice has diminished
3.00
Fair

Date of publication
10/07/2019
Date of order
02/07/2019
10/07/2019
Delivery times quoted aren’t accurate. The product itself, the torps, are great.
2.67
Fair

Date of publication
09/07/2019
Date of order
04/07/2019
09/07/2019
Bought another couple of torps after initial purchase. Still finding too much froth. Disappointed, seems a waste of money buying the machine.
3.00
Fair

Date of publication
09/07/2019
Date of order
03/07/2019
09/07/2019
Delivery driver is always excellent and on time, however box is always falling apart and my wife had a sub fall out of the box on the last delivery and hurt her foot
3.00
Fair

Date of publication
08/07/2019
Date of order
03/07/2019
08/07/2019
In the past you have delivered my parcel without a signature which worked fine leaving the box in a place of my choosing.I was out and the box was not delivered' i was told that it would be delivered the following day a saturday' i waited in all day but no sign of a delivery which was very frustrating
3.00
Fair

Date of publication
08/07/2019
Date of order
04/07/2019
08/07/2019
Delivery was very fast, I ordered the torps beer however not a really good selection so would be better if a lot more choice. I scored low on customer service only because I have never spoken to them so I can’t rate them correctly
3.00
Fair

Date of publication
08/07/2019
Date of order
04/07/2019
08/07/2019
Deliveries are poor and often damaged goods in poor packaging. Considering changing to Phillips Perfect Draft
3.00
Fair

Date of publication
07/07/2019
Date of order
02/07/2019
07/07/2019
I was supposed to get the beers on Thursday and last minute then never arrived, then when they did arrive on the Saturday the box was severely damaged.
3.00
Fair

Date of publication
07/07/2019
Date of order
26/06/2019
07/07/2019
Delivery was later than agreed and I'm losing almost 40 of each torp because they're incredibly foamy. Extremely disappointed
2.67
Fair

Date of publication
07/07/2019
Date of order
01/07/2019
07/07/2019
Not delivered when stated, waiting over a week now put a damper on some celebrations, customer services never contacted after they said they would
2.67
Fair

Date of publication
06/07/2019
Date of order
26/06/2019
06/07/2019
Terrible packaging
3.00
Fair

Date of publication
06/07/2019
Date of order
01/07/2019
06/07/2019
Your discount offers are not as good as before
3.00
Fair

Date of publication
06/07/2019
Date of order
01/07/2019
06/07/2019
Seems more of a bottom of barrel selection than premium. A bit....... beige of a section.
3.33
Fair

Date of publication
06/07/2019
Date of order
01/07/2019
06/07/2019
Yodel are a poor delivery service. The 1st time they said they tried to deliver I was waiting for them to come,they didn't but I got an email saying they had tried and left a card. They did neither.
You should consider another delivery service.
3.00
Fair

Date of publication
05/07/2019
Date of order
27/06/2019
05/07/2019
Box that beer was posted in was completely inadequate for freight transit. Box was completely destroyed and fallen apart and beer was dented too. Some of the worst packaging I have ever seen. Also Yodel should be pulled up on the way they must have handled the goods.
2.67
Fair

Date of publication
05/07/2019
Date of order
26/06/2019
05/07/2019
Since taking over re the subs/torps the service has dropped .
Specifically pckaging is no where as good with torps delivered in unsatisfactory state with broken packaging and worried looking delivery drivers.
In addition they hve dropped the "drink by date" from on average 6 months to 2 months - I have torps from previous delivery with better dates than delivery from this week.
2.67
Fair

Date of publication
05/07/2019
Date of order
30/06/2019
05/07/2019
Box can not hold all the weight of 8 torps needs to be 4 in a box
3.33
Fair

Date of publication
05/07/2019
Date of order
28/06/2019
05/07/2019
Place the order Friday ,5.00 did not get it till 10.35 pm Wednesday late not a proper reason . For the big delay .and still no response from beerwulf .
3.00
Fair

Date of publication
05/07/2019
Date of order
28/06/2019
05/07/2019
Arranged to have a day off to be here for delivery, it didn't arrive till nxt day when I was at work. Package was damaged but goods seem to be ok. Contact from company was very good so no issues there.
3.00
Fair

Date of publication
05/07/2019
Date of order
29/06/2019
05/07/2019
Previous deliveries have gone well, but with this delivery the box had clearly been thrown around. It was badly damaged and only held together with parcel tape. It was more luck than judgement that the torps were intact. It was also delivered 2 days late after the carrier ran out of time on the planned delivery day. To make things worse it was only rebooked for delivery after I chased it.
3.00
Fair

Date of publication
05/07/2019
Date of order
28/06/2019
05/07/2019
First time using Beerwulf. Ordered Friday morning received it Wednesday night Was not happy as had a family event on the Tuesday and had to buy more beer. They gave me a £5 voucher as a token gesture. Service and delivery were poor.
2.67
Fair

Date of publication
05/07/2019
Date of order
28/06/2019
05/07/2019
Poor packaging, torps obviously dropped out of box and repackaged.
2.67
Fair

Date of publication
03/07/2019
Date of order
25/06/2019
03/07/2019
Delivery took far too long
3.00
Fair

Date of publication
03/07/2019
Date of order
26/06/2019
03/07/2019
Bee is great x delivery pathetic x doesn’t arrive on time and then only deliver half the order x abandoned at my back door even though my husband a home ..... half the order so my son doesn’t get his birthday present .. should have been delivered on Saturday then 1 box delivered on Tuesday
2.67
Fair

Date of publication
02/07/2019
Date of order
27/06/2019
02/07/2019
Delivery on time and prompt but box is far to fragile leading to loose products and the possibility of damage to goods.
Customer service I was very unimpressed with, not with the person him self but with beerwulfs practice. A faulty torp was delivered leading to no beer and then no compensation offered, huge disappointment for the lack of interest in my custom.
2.67
Fair

Date of publication
02/07/2019
Date of order
23/06/2019
02/07/2019
Order arrived late again
2.67
Fair

Date of publication
02/07/2019
Date of order
26/06/2019
02/07/2019
Delivery was a day late
3.00
Fair

Date of publication
02/07/2019
Date of order
25/06/2019
02/07/2019
Hi, my order was marked as delivered by the courier (Yodel) on Friday but no parcel or note left at my house. Raised with Beerwulf on Saturday. It’s now nearly Tuesday lunchtime and no response. I have now found the parcel with a neighbour who was away at the weekend - but poor show from courier and Beerwulf customer services.
2.67
Fair

Date of publication
01/07/2019
Date of order
27/06/2019
01/07/2019
Product excellent,next day delivery is a joke it takes 4 days, blatant false advertising
2.67
Fair

Date of publication
01/07/2019
Date of order
26/06/2019
01/07/2019
Yodel delivered the beers and they are shoddy at best - the driver left two parcels of beer on front step in view of everyone instead of leaving them in a safe place at back of house (as requested). No indication of time of delivery (other than the fact the parcels had been dispatched). Reported my dissatisfaction of the method of delivery to Beerwolf via email and never got a response.
2.67
Fair

Date of publication
01/07/2019
Date of order
13/06/2019
01/07/2019
delivery by yodel apalling delivered other end of street to an eldy person, she was inform it was a small parcel for next door. Both boxes open and destroyed have photo evidence but nothing missing. No card left to say where it had been delivered to a while to navigate through website to get info. Just placeed next order, so hope it gets better.
3.00
Fair

Date of publication
01/07/2019
Date of order
26/06/2019
01/07/2019
very poor packaging, totally ruined on arrival, all torps placed loose in a box without projection and unfortunately due to their weight destroyed the box by the time they arrived. Torps seemed ok.
3.00
Fair

Date of publication
01/07/2019
Date of order
27/06/2019
01/07/2019
Using Yodel for delivery has let you down massively. When the ups guys couldn’t find us they phoned up and got directions. Yodel don’t, they send an email to say they couldn’t find me and to contact them. Contacting them is near impossible, and when I finally got hold of them they just said they can’t phone the driver, leave it as another missed delivery, and pick it up from depot half an hour awa
3.00
Fair

Date of publication
01/07/2019
Date of order
24/06/2019
01/07/2019
Yodel cocked up the original delivery, as per previous correspondance. When the delivery finally arrived I found you had sent Belgian Bierbox 2, whereas I had ordered and you showed on the paperwork, Belgian B rewers pack 3.. I have emailed you to this effect but await a response.
3.00
Fair