Date of publication
18/03/2024
Date of order
05/03/2024
18/03/2024
The service was excellent and dispatched my item the same day, unfortunately Royal Mail failed to deliver for 10 days, therefore the company refunded my money.
3.00
Fair
www.electricals247.co.uk replies: 19/03/2024
We're sorry to hear that you were dissatisfied with our delivery service provider. It's very disappointing to hear about your experience and apologise for any frustration it may have caused. We take your feedback seriously and will use it to improve our processes moving forward. If there's anything else we can help you with, don't hesitate to reach out!! You can contact us on 02033939247or altern
Date of publication
27/10/2023
Date of order
13/10/2023
27/10/2023
Hap hazard delivery, I had no idea when my order was going to arrive. All I got was an email with parcel number but Royal Mail tracking said they would update on day of delivery. From posting to receiving was 8 days which included a weekend.
3.00
Fair
www.electricals247.co.uk replies: 02/11/2023
We always aim to deliver a great experience, and we are gutted when we didn't meet your expectations. Please note you made your order on the 13th of October which meets our delivery promise of 2-5 working days. As a delivery attempt was made on the 20th of October but unfortunately there was no answer from you. Thanks for taking the time to bring this to our attention, in future please contact us
Date of publication
17/09/2023
Date of order
02/09/2023
17/09/2023
Long delivery. They don’t track their parcels.
3.00
Fair
www.electricals247.co.uk replies: 18/09/2023
We are deeply sorry that we didn't meet your expectations this time round. Unfortunately, when you placed your order with us we didn't receive all the correct information regarding your full delivery address, which may have been the reason our delivery partner Royal Mail had lost your parcel in transit. We also have no control over how long our delivery partners take to deliver customers parcels o