Date of publication
20/04/2024
Date of order
10/04/2024
20/04/2024
I still haven't received the lawn fertiliser
1.00
Very Poor
moleonline.com replies: 22/04/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, all orders are currently being dispatched via our Standard Delivery service. While we make every effort to deliver within the stated timescales it may be that during exceptionally busy periods delivery times may be longer. I have passed your information onto our Websales
Date of publication
11/04/2024
Date of order
02/04/2024
11/04/2024
Placed an order on 1st April and heard nothing from them until 10th April, during which time we were waiting patiently for the product to arrive. Their correspondence of 10th April was actually to inform us that the item we had bought was unavailable and we would be receiving a refund. Unacceptable to wait this long for an order cancellation. Complete incompetence. Hope the refund is quicker to ar
1.00
Very Poor
moleonline.com replies: 16/04/2024
Thank you for taking the time to leave us a review and apologies for any inconvenience caused. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Our Customer Service team will be more than happy to discuss your feedback further and they can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com. Kind
Date of publication
05/04/2024
Date of order
08/03/2024
05/04/2024
I ordered a rucksack which they have taken payment for, but not dispatched the item. I have emailed to ask what happened and have no reply. There is a phone number which they do not answer. Considering this is a shop I have been connected to my whole life, I am shocked by how bad the service is. They just robbed me of £27
1.00
Very Poor
moleonline.com replies: 16/04/2024
Thank you for taking the time to leave us a review and apologies for any inconvenience caused. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Our Customer Service team will be more than happy to discuss your feedback further and they can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com. Kind
Date of publication
26/03/2024
Date of order
16/03/2024
26/03/2024
orded twice of there website and both times told items not in stock but items remain on website and can still order!!
1.00
Very Poor
moleonline.com replies: 27/03/2024
Thank you for taking the time to leave us a review and apologies for any inconvenience caused. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Our Customer Service team will be more than happy to discuss your feedback further and they can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com. Kind
Date of publication
21/03/2024
Date of order
11/03/2024
21/03/2024
6 days after my online order the product hadn't even been dispatched so cancelled my complete order.
1.00
Very Poor
moleonline.com replies: 25/03/2024
Thank you for taking the time to share you feedback. We’re disappointed to learn of your experience and would like to learn from this so we can improve our service. Our Customer Service team can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com should you wish to share any further feedback. Kind regards, The Mole Online Team
Date of publication
09/03/2024
Date of order
28/02/2024
09/03/2024
Advertising and taking payments for products not available
Twice this has happened I have ordered and paid for items , later to be refunded
1.00
Very Poor
moleonline.com replies: 11/03/2024
Thank you for taking the time to leave us a review and apologies for any inconvenience caused. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Our Customer Service team will be more than happy to discuss your feedback further and they can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com. Kind
Date of publication
02/03/2024
Date of order
21/02/2024
02/03/2024
Unable to replace faulty stock although staff as helpful as was possible
1.00
Very Poor
moleonline.com replies: 04/03/2024
Thank you for taking the time to leave us a review and apologies for any inconvenience caused. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Our Customer Service team will be more than happy to discuss your feedback further and they can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com. Kind
Date of publication
29/02/2024
Date of order
19/02/2024
29/02/2024
Delivery service very slow was told 3 to 5 days took 7 days to get Delivery on standard delivery
1.00
Very Poor
moleonline.com replies: 01/03/2024
Thank you for taking the time to leave a review. We continuously work to try and create a positive customer experience, and we’re sorry to hear that we missed the mark. If you would like to share any further feedback our Customer Service team can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com and they will be more than happy to take any feedback onboard and we
Date of publication
26/02/2024
Date of order
16/02/2024
26/02/2024
Have the body protectors available in the shop to try on. Put a size guide on line. I am returning mine which is bulky and uncomfortable.
1.00
Very Poor
moleonline.com replies: 27/02/2024
Thank you for taking the time to leave a review. We continuously work to try and create a positive customer experience, and we’re sorry to hear that we missed the mark. If you would like to share any further feedback our Customer Service team can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com and they will be more than happy to take any feedback onboard and we
Date of publication
26/02/2024
Date of order
16/02/2024
26/02/2024
Have not received order or heard from them but took my money
1.00
Very Poor
moleonline.com replies: 27/02/2024
Thank you for taking the time to leave a review. We continuously work to try and create a positive customer experience, and we’re sorry to hear that we missed the mark. If you would like to share any further feedback our Customer Service team can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com and they will be more than happy to take any feedback onboard and we
Date of publication
25/02/2024
Date of order
15/02/2024
25/02/2024
Took my money. A week later told me item wasn’t in stock and no more stock coming but I would have to wait 5 days for a refund. Item showing as still in stock so I telephoned and was told definitely no stock and it would be removed. Three days later item still on website for purchase
1.00
Very Poor
moleonline.com replies: 28/02/2024
Thank you for taking the time to leave a review. We continuously work to try and create a positive customer experience, and we’re sorry to hear that we missed the mark. If you would like to share any further feedback our Customer Service team can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com and they will be more than happy to take any feedback onboard and we
Date of publication
23/02/2024
Date of order
13/02/2024
23/02/2024
Two big bags burst catsan put in plastic sack thats not how it should be sent plus bags should be hole terrable service even if bags were hole when put in thats no way to send outc
1.00
Very Poor
moleonline.com replies: 24/02/2024
Thank you for taking the time to leave a review. We continuously work to try and create a positive customer experience, and we’re sorry to hear that we missed the mark. If you would like to share any further feedback our Customer Service team can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com and they will be more than happy to take any feedback onboard and we
Date of publication
23/02/2024
Date of order
13/02/2024
23/02/2024
Delivery very poor, had to chase for them to come back and say experiencing delays, this is mid feb and there web site did say delays on Christmas deliveries. Courier have emailed to say expecting parts from mole but that was 2 days ago. Have had to buy these parts from somewhere else now
1.00
Very Poor
moleonline.com replies: 24/02/2024
Thank you for taking the time to leave a review. We continuously work to try and create a positive customer experience, and we’re sorry to hear that we missed the mark. If you would like to share any further feedback our Customer Service team can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com and they will be more than happy to take any feedback onboard and we
Date of publication
21/02/2024
Date of order
11/02/2024
21/02/2024
Deliver in the 3-5 days as stated and not when someone has to email to complain.
1.00
Very Poor
moleonline.com replies: 22/02/2024
Thank you for taking the time to leave a review. We continuously work to try and create a positive customer experience, and we’re sorry to hear that we missed the mark. If you would like to share any further feedback our Customer Service team can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com and they will be more than happy to take any feedback onboard and we
Date of publication
16/02/2024
Date of order
06/02/2024
16/02/2024
1.00
Very Poor
moleonline.com replies: 19/02/2024
Thank you for taking the time to leave a review. We continuously work to try and create a positive customer experience, and we’re sorry to hear that we missed the mark. If you would like to share any further feedback our Customer Service team can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com and they will be more than happy to take any feedback onboard and we
Date of publication
12/02/2024
Date of order
02/02/2024
12/02/2024
Do not keep to advertised delivery times
1.00
Very Poor
moleonline.com replies: 12/02/2024
Thank you for taking the time to leave us a review and apologies for any inconvenience caused. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. . Kind regards, The Mole Online Team
Date of publication
08/02/2024
Date of order
29/01/2024
08/02/2024
take an order then pay , charged delivery fee , payed , then 1 week later two emails saying delivery will be on way . Then another saying we can't deliver and a refund will be credited to my card , which will take another 5 day . Conveniently for got to refund the delivery charge . so now funded a business for 10 day without any product . total waste of time and will never deal with company again.
1.00
Very Poor
moleonline.com replies: 08/02/2024
thank you for taking the time to leave us a review. We really value our customers feedback and please rest assured your comments will be taken onboard. Kind regards, The Mole Online Team
Date of publication
07/02/2024
Date of order
28/01/2024
07/02/2024
My order took 9 days to arrive which by today’s standards is very poor. (It was supposed to be 3-5 working days)
I contacted customer service after 3 days to check when my order would arrive and they couldn’t tell me, said they would get back to me and didn’t.
Maybe an option for a paid faster delivery would be useful if like me you need the pet food fast.
1.00
Very Poor
moleonline.com replies: 07/02/2024
thank you for taking the time to leave us a review. We really value our customers feedback and please rest assured your comments will be taken onboard. Kind regards, The Mole Online Team
Date of publication
31/01/2024
Date of order
21/01/2024
31/01/2024
I ordered on 21 Jan and as of now 31st January I have not heard anything about when my order is being delivered
1.00
Very Poor
moleonline.com replies: 01/02/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, all orders are currently being dispatched via our Standard Delivery service. While we make every effort to deliver within the stated timescales it may be that during exceptionally busy periods delivery times may be longer. Please contact our websales team on 01769 576419
Date of publication
29/01/2024
Date of order
27/12/2023
29/01/2024
Improve dispatching an order from a secondary company. Improvement on informing customers about any problems with the order. Poor service when a refund is requested
1.00
Very Poor
moleonline.com replies: 30/01/2024
Thank you for taking the time to leave us a review. We really value our customers feedback and please rest assured your comments will be taken onboard. Kind regards, The Mole Online Team
Date of publication
22/01/2024
Date of order
12/01/2024
22/01/2024
Haven't received my order yet or communication to explain what's going on with it
1.00
Very Poor
moleonline.com replies: 22/01/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. We continuously work to try and create a positive customer experience, and we’re sorry to hear that we missed the mark. If you still have not received your parcel please contact us on websales@molevalleyfarmers.com or 01769 576419 so that we can help locate your order. Kind regards, The Mole Onli
Date of publication
22/01/2024
Date of order
12/01/2024
22/01/2024
It shouldn’t take over a week for my order to be dispatched it is now 10 days since ordering the item and I still haven’t got it.
I will shop elsewhere in future
1.00
Very Poor
moleonline.com replies: 22/01/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. We continuously work to try and create a positive customer experience, and we’re sorry to hear that we missed the mark. If you still have not received your parcel please contact us on websales@molevalleyfarmers.com or 01769 576419 so that we can help locate your order. Kind regards, The Mole Onli
Date of publication
13/01/2024
Date of order
03/01/2024
13/01/2024
Respond to customers enquiry emails quicker.
Do not state item dispatchef when in fact have not been.
1.00
Very Poor
moleonline.com replies: 16/01/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries after a large Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
11/01/2024
Date of order
01/01/2024
11/01/2024
I’m still waiting for my delivery
1.00
Very Poor
moleonline.com replies: 12/01/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries after a large Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
09/01/2024
Date of order
30/12/2023
09/01/2024
Slow delivery of goods and no response to emails.
Had to chase my order on the last three orders.
Incredible frustrating as the dog food is good and cannot be changed due to sensitivities and health.
On this last order i ended up having to drive 50 miles to a physical store to avoid running out.
1.00
Very Poor
moleonline.com replies: 10/01/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries after a large Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
07/01/2024
Date of order
28/12/2023
07/01/2024
Deliver on tome I'm still waiting noel for my order been 11 days upto now I won't be using you again not happy with the service I phoned last Wednesday you guaranteed Me my order would be here last Friday but no still waiting just awful service I won't recommend you anyone
1.00
Very Poor
moleonline.com replies: 07/01/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
05/01/2024
Date of order
20/12/2023
05/01/2024
I ordered a dog bed on the 20th Dec with delivery 3 to 5 days, I also fully appreciate the Christmas period was busy so left chasing the item until 3rd January. I have now sent two emails and had no response, I have also rung and the phone just rings out.
I don't mind a delay in the item by but an update would have been very much appreciated.
1.00
Very Poor
moleonline.com replies: 07/01/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
03/01/2024
Date of order
24/12/2023
03/01/2024
Not received yet and no word from them so can only give a poor rating. I do realise it is holiday period but my order was10 days ago and not received yet
1.00
Very Poor
moleonline.com replies: 07/01/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
02/01/2024
Date of order
22/12/2023
02/01/2024
My goods have not even been delivered yet! Ordered on 22nd December, and understand not full working weeks over festive period, but not even a dispatch email.
1.00
Very Poor
moleonline.com replies: 07/01/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
31/12/2023
Date of order
21/12/2023
31/12/2023
I ordered 3 boxes of fat balls on the 21st December - I am still awaiting their arrival so cannot rate your service.
1.00
Very Poor
moleonline.com replies: 07/01/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
31/12/2023
Date of order
20/12/2023
31/12/2023
Ordered a delivery for 3 to 5 working days and I am waiting for delivery after that.

No communication from the company about the delay.

To be honest, it feels like the service found in the stores.

Generally poor.
1.00
Very Poor
moleonline.com replies: 07/01/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
31/12/2023
Date of order
20/12/2023
31/12/2023
send me my order
1.00
Very Poor
moleonline.com replies: 07/01/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
29/12/2023
Date of order
19/12/2023
29/12/2023
My order has not arrived yet!
1.00
Very Poor
moleonline.com replies: 07/01/2024
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
29/12/2023
Date of order
19/12/2023
29/12/2023
I ordered some peanuts on the 19th Dec and I am still waiting for them. Sent an e-mail , NO REPLY.
1.00
Very Poor
moleonline.com replies: 30/12/2023
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
28/12/2023
Date of order
12/12/2023
28/12/2023
Never received my order, ordered on 12th now 28th no updates either, rubbish
1.00
Very Poor
moleonline.com replies: 30/12/2023
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
27/12/2023
Date of order
17/12/2023
27/12/2023
Not received parcel ordered.on 17th December it is now 27th
1.00
Very Poor
moleonline.com replies: 27/12/2023
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
26/12/2023
Date of order
16/12/2023
26/12/2023
Ordered over a week before Christmas. Not received any email about despatch delivery etc. items not arrived. Tried phoning but cut off after one ring. Disappointed as was a present and no idea when it may arrive.
1.00
Very Poor
moleonline.com replies: 27/12/2023
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
26/12/2023
Date of order
16/12/2023
26/12/2023
I have not received this item.
1.00
Very Poor
moleonline.com replies: 27/12/2023
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
24/12/2023
Date of order
14/12/2023
24/12/2023
Told to expect delivery day before yesterday. Still waiting..
1.00
Very Poor
moleonline.com replies: 27/12/2023
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.
Date of publication
24/12/2023
Date of order
13/12/2023
24/12/2023
I would like to be able to review the dog food that I ordered on 13.12.23 but as yet, 24.12.23, it's still not here. I've had to go out and buy some or my dogs would have gone without over Christmas!
1.00
Very Poor
moleonline.com replies: 27/12/2023
Thank you for taking the time to leave us a review and apologies for the delay in shipping your order. As stated on our website, we are currently experiencing some delays to our standard deliveries due to Christmas order volume. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Kind regards, The Mole Online Team.