Date of publication
11/01/2019
Date of order
03/01/2019
11/01/2019
Unfortunately, having ordered a pair of ladies boots on the website which said were in stock, I was informed later that there were no boots left in stock. A very nice lady phoned to explain the situation. I didn’t want to give a nil score but as I was very disappointed I have no choice. This item is apparently now discontinued.
1.00
Very Poor

molevalleyfarmers.com replies: 17/01/2019
Thank you for taking the time to offer a review and once again please accept our full apologies that we were unable to fulfil your order. I hope that I will be able to help soon as I believe I have located a pair of boots for you. Thank you.

Date of publication
10/01/2019
Date of order
10/01/2019
10/01/2019
Communication was extremely poor with branch- 4 emails were sent before first response after 4 days. Wrong item was sent (incorrect size) Collection was arranged 3 times and failed. Was incredibly inconvenient. After 2 weeks, finally sorted and refund was processed. Will not be purchasing online again as items came from 2 different branches- had to be returned costing 2 postage labels-inconvenient
1.00
Very Poor

molevalleyfarmers.com replies: 18/01/2019
Thank you for taking the time to offer a review and many apologies that not only have our couriers failed but we have also fallen way short of providing you with a good level of customer service. We aim to provide a good online experience and clearly have not. Many apologies.

Date of publication
22/11/2018
Date of order
15/11/2018
22/11/2018
they do not deliver outside GB, and they dont tell you before after you pay and the money was transfered from my account.
1.00
Very Poor

Date of publication
07/09/2018
Date of order
25/08/2018
07/09/2018
Had the infared bulb for 3 days when it packed in, bulb had blown, not happy at all
1.33
Very Poor

molevalleyfarmers.com replies: 10/09/2018
Thank you for taking the time to offer your review. We are sorry to hear that you have had a problem with your bulb. If you would like to call us in the office we will be happy to sort something for you. Thank you.

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Goods were late.
1.00
Very Poor

molevalleyfarmers.com replies: 06/09/2018
Thank you for taking the time to offer a review. We are so sorry that the goods arrived late. We do our utmost to get your complete order to you as quickly as possible and we apologise that this time we failed. Thank you

Date of publication
13/08/2018
Date of order
06/08/2018
13/08/2018
goods ordered not in stock and wont be but still on website
1.00
Very Poor

molevalleyfarmers.com replies: 14/08/2018
Thank you for your feedback. We had an error and the goods were missed from being removed - this has now been rectified. Once again please accept our apologies for not being able to fulfil your order. Many Thanks.

Date of publication
12/06/2018
Date of order
20/05/2018
12/06/2018
Goods sent by UK Mail. Notified of two delivery dates / times - courier did not turn up, nor left goods as we requested. UK Mail refused to re-deliver as they claimed that they had tried twice, despite no card being left nor goods - as arranged on their website. I was disinclined to drive 50 miles to their closest depot to collect.

MVF customer support hung up on me when trying to resolve...
1.00
Very Poor