Date of publication
11/11/2018
Date of order
03/11/2018
11/11/2018
shop not that helpful,wouldn't bother again
2.00
Poor

molevalleyfarmers.com replies: 13/11/2018
Thank you for taking the time to offer a review. Would it please be possible to email us at customer.services@molevalleyfarmers.com with your full complaint so that we may investigate fully and implement the correct training to the stores. Thank you.

Date of publication
23/09/2018
Date of order
16/09/2018
23/09/2018
Badly let down by the delivery - no indication of when it was due and only part-delivered with NO delivery note. Customer service person apologetic but said "there was no way of knowing" what had been delivered.
2.00
Poor

molevalleyfarmers.com replies: 27/09/2018
Thank you for taking the time to offer a review. According to our couriers the order has been delivered in full and apologies for the delay it getting the full order to you. Would you please contact us on 01769 576419 so we can correct any errors - Thank you.

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
usually disapointing
1.67
Poor

molevalleyfarmers.com replies: 06/09/2018
Thank you for taking the time to offer your review. Could you please elaborate on what you find disappointing so that we are able to address any areas that we can improve on. I have looked at your web order and it looks as though it was ordered one day and delivered the next - was this not the case? Thank you

Date of publication
11/06/2018
Date of order
06/06/2018
11/06/2018
Wasn't too happy to have driven from Blandford to Yeovil to spend a gift voucher only to find I could only spend it online on things I didn't really want because what I did want was collect only.
And months later I still haven't received half of the order (a shirt).
1.67
Poor

Date of publication
06/06/2018
Date of order
06/06/2018
06/06/2018
what was advertised and delivered was not what I received, I paid over £12 for delivery and it wasn't delivered as stated and the wrong order was received, when queried I was advised the stock I ordered was not in stock and there was no estimated delivery date. If I'd known this I would never have ordered it in the first place. I know this was only a tiny order but I'm really upset by the service.
2.33
Poor

molevalleyfarmers.com replies: 07/06/2018
Thank you for taking the time to offer your feedback. After our phone call earlier today I hope you are reassured of our best intentions at all times and you are now happy with the outcome. Thank you

Date of publication
01/04/2018
Date of order
24/03/2018
01/04/2018
Hi I was very disappointed that there was no where to insert our membership to get the extra 3 off and I was disappointed that the Chameau boots size 7 arrived in a Barbour box for boots size 9 - Shirley
1.67
Poor

molevalleyfarmers.com replies: 13/04/2018
Thank you for taking the time to offer your feedback. I have tried to contact you but have been unable to reach you. You are able to link your website a/c to your MVF a/c if you would like to contact us at your earliest convenience I will be happy sort this for you. Thank you

Date of publication
31/03/2018
Date of order
24/03/2018
31/03/2018
First time I’ve used mail order for chicken food, unfortunately the pellets were starting to leak out of the outermost plastic sack and when opened the inner paper sack was ripped wide open. I would hope that the product was in good condition when packing and that the damage was done in transit. Mole Valley Farmers have offered a small discount for the dissatisfaction this should cover the loss.
2.33
Poor

Date of publication
13/03/2018
Date of order
06/03/2018
13/03/2018
UK Mail is hopeless - failed to delivery on the day specified then the tracking page continued to state the goods were being delivered on that day 3 days later. Impossible to speak to anyone to get this sorted out.
2.00
Poor