Date of publication
19/07/2019
Date of order
27/06/2019
19/07/2019
I ordered a shed, unfortunately you have to do so online without seeing a sample. Had I seen the shed I wouldn't have ordered it, really disappointed and surprised as Mole Valley are normally so good. The shed was basically 4 fence panels so not very substantial at all and even though I have treated it prior to todays rain I notice that the inside of the panels are damp. Not happy at all
2.67
Fair

Date of publication
17/07/2019
Date of order
16/07/2019
17/07/2019
My account is not active (again) I couldn't access my acc this year to get my discounts either
3.00
Fair

Date of publication
16/07/2019
Date of order
12/04/2018
16/07/2019
Ordered 2 lots of rat bait - 2 wheat and 2 blocks. When I opened the packing I had received 3 boxes of wheat (which is cheaper) and only 1 of the blocks. No refund or explanation or even a delivery note. Unfortunately I had waited too long to open it to be able to complain. Would not purchase from them again.
2.67
Fair

Date of publication
23/06/2019
Date of order
13/06/2019
23/06/2019
Time from order long
Water drinker very flimsy
2.67
Fair

Date of publication
10/06/2019
Date of order
05/06/2019
10/06/2019
We feel that the amount of stock in the shop at the moment is very low.
3.00
Fair

Date of publication
05/06/2019
Date of order
05/06/2019
05/06/2019
Good store but had gone down hill compared to what it used to be, not much knowledge in Agriculture and not knowing their products doesn’t help
3.33
Fair

Date of publication
13/05/2019
Date of order
06/05/2019
13/05/2019
Inability to collect from store when using online vouchers is a negative. Wasted money on paying delivery charges which could have been avoided - let alone the extra carbon footprint
3.00
Fair

Date of publication
24/04/2019
Date of order
17/04/2019
24/04/2019
Seems excellent product.

Arrived undamaged, but the delivery service was lousy; the lorry (Tuffnells) managed to knock over a whole line of fence posts while backing in and had no means of lifting a very heavy pallet off the back.

Some tracking of the delivery would have been helpful too. Most delivery firms can do this these days.
3.00
Fair

Date of publication
18/04/2019
Date of order
10/04/2019
18/04/2019
These were delivered on time, but the wellies are VERY narrow fit, despite going up a size, so they have to go back. Our local store won't take them as they are an online buy so I will have to pay postage to return a bulky & heavy pair of wellies to Mole Valley Farmers in South Molton.
3.00
Fair

Date of publication
22/03/2019
Date of order
21/03/2019
22/03/2019
TOO TOP HEAVY, LOST THEIR WAY
Might as well be called B&Q 'buy cheap sell dear" We used to spend 0000's a month on timber and agricultural products, until constant over night price increases with no warning.
Even bigger down fall we experienced is when they started stocking M&M timber and started really pushing Shield products, they dropped Balcas stakes and all sensibly price strainers
2.67
Fair

molevalleyfarmers.com replies: 22/03/2019
Thank you for taking the time to write a review we take customer feedback seriously and would welcome the opportunity to look into this further. Please could you email customer.services@molevalleyfarmers.com with your details so they can contact you to discuss further. We very much look forward to hearing from you. Kind regards.

Date of publication
21/03/2019
Date of order
23/08/2017
21/03/2019
Constant delivery issues regardless of courrier
3.00
Fair

Date of publication
27/01/2019
Date of order
20/01/2019
27/01/2019
Damaged product when arrived
2.67
Fair

molevalleyfarmers.com replies: 28/01/2019
Thank you for taking the time to offer a review. If your product is damaged when it arrives please contact us in the office so that we are able to rectify this for you. Thank you

Date of publication
11/01/2019
Date of order
10/01/2019
11/01/2019
Vouchers only available for eother online or in store and need to pick which one. Made it difficult to buy as a gift.
3.00
Fair

Date of publication
10/01/2019
Date of order
10/05/2018
10/01/2019
The last x2 bags of Alpha Gold MOIST Museli I received both had rips in the bags that had both been repaired with sellotape.The contents were dry.

If I had purchased in a store I would have been able to see what I was buying and would not have chosen damaged goods.

In a store these would have been reduced due to damage/soiled goods

I have not purchased from MVF since,due to this
2.67
Fair

Date of publication
10/01/2019
Date of order
10/01/2019
10/01/2019
Misleading advertisement about what was included in the package. Dismissive and quite unhelpful when challenged.
3.33
Fair

Date of publication
17/12/2018
Date of order
09/12/2018
17/12/2018
Misleading advert regards what was included. Little interest in resolving the matter when a complaint was made. Manufacturer was also dismissive. Disappointing. Sad really, because the base product is good.
3.33
Fair

Date of publication
26/11/2018
Date of order
18/11/2018
26/11/2018
Delivery was dreadful it was 3 days late and DHL had no reason for this they were holding it at their depot.
3.33
Fair

Date of publication
08/11/2018
Date of order
07/11/2018
08/11/2018
Used fire grate once and it has split apart Poor metal quality,
3.00
Fair

Date of publication
07/11/2018
Date of order
07/11/2018
07/11/2018
Good service but the Gallagher energiser I bought and installed didn't work After getting help on the phone it still didn't work... My installer (having bought a replacement, intending to send the defective one back) then talked to a Gallagher rep by chance, who thought it might be wrongly wired internally. It was - we had obviously been sent a Return or a dud. Cost me £54 in extra labour :(
3.33
Fair

Date of publication
15/10/2018
Date of order
08/10/2018
15/10/2018
Box was destroyed 1 bag was split.
3.00
Fair

Date of publication
25/07/2018
Date of order
17/07/2018
25/07/2018
molevalleyfarmers despatched order promptly, but delivery by UKmail was appalling. Took several days of emails from UKmail promising delivery followed by cancellation. This started last Thursday and delivery was eventually achieved on Monday, 23rd July. Not a good service.
3.00
Fair