Date of publication
25/07/2018
Date of order
17/07/2018
25/07/2018
molevalleyfarmers despatched order promptly, but delivery by UKmail was appalling. Took several days of emails from UKmail promising delivery followed by cancellation. This started last Thursday and delivery was eventually achieved on Monday, 23rd July. Not a good service.
3.00
Fair

Date of publication
07/06/2018
Date of order
06/06/2018
07/06/2018
Collection point behind store cramped and often blocked by deliveries. Have had bad experience with rude lorry driver when attempting to collect my animal feed - refusing to move to let me through. Staff though are helpful and pleasant always.
3.00
Fair

Date of publication
25/05/2018
Date of order
11/05/2018
25/05/2018
I ordered a STIHL power washer from Molevalley. when it arrived it did not work and they offered a replacement. When the second one arrived, it to, did not work.
Again they have offered a replacement. I now have to wait in for a third day to receive my order. Can you tell me if STIHL have a quality control or do they rely on the customer to do that for them. I thought Karcher were rubbish
3.00
Fair

Date of publication
15/05/2018
Date of order
08/05/2018
15/05/2018
Packaging very poor.
3.33
Fair

Date of publication
10/05/2018
Date of order
26/10/2016
10/05/2018
I have purchased quite a few items online and every time I have experienced delivery problems with their couriers UK MAIL to the point that I will never purchase anything online again. Their store is a different matter. I find they have a great range of products at competitive prices with friendly, helpful staff. I LIVE IN HOPE THEY CHANGE THEIR COURIER FIRM SOON
3.00
Fair

Date of publication
10/05/2018
Date of order
10/05/2018
10/05/2018
The customer service was very poor as we as MVF member did not even get our normal 3 off and the goods Le Chemeux boots were delivered in a 'barbour' box not very good presentation
3.00
Fair

Date of publication
12/04/2018
Date of order
12/04/2018
12/04/2018
Goods were poorly wrapped/packaged and damaged upon arrival, albeit not unusable, ie 2nr log baskets
3.00
Fair

Date of publication
25/03/2018
Date of order
17/03/2018
25/03/2018
Product wasn't as appeared on line
2.67
Fair

Date of publication
12/03/2018
Date of order
02/03/2018
12/03/2018
Paid extra for next day delivery and it arrived 4 days later. Had to return item, said I could return item at shop but shop didn’t know what to do so it took ages, it’s now 4 days and refund is still not showing back on my card.
2.67
Fair

Date of publication
13/12/2017
Date of order
06/12/2017
13/12/2017
Delivered to the wrong address
3.00
Fair

Date of publication
21/11/2017
Date of order
20/11/2017
21/11/2017
very poor teephone service from the st columb branch, verging on rude
3.00
Fair

Date of publication
02/11/2017
Date of order
23/10/2017
02/11/2017
The wrong item was displayed on the website so I did not get what I'd ordered. I had to have a refund which was agreed quickly but still waiting for the funds to reach my bank account.
2.67
Fair

Date of publication
02/10/2017
Date of order
24/09/2017
02/10/2017
My Delivery went missing, on the wrong route, but when it did arrive, it was all okay.
3.33
Fair