Date of publication
02/07/2020
Date of order
22/06/2020
02/07/2020
I logged back onto this website to track our delivery of pet pig food, it was still awaiting dispatch on their systems some days later. I had to buy elsewhere at considerable cost as we may have run short of pig food. Well not only did the emergency food turn up the next day , so did theirs. As their system did not update I spent way too much! But at least we don;t have to worry now for a while
2.67
Fair

Date of publication
27/06/2020
Date of order
17/06/2020
27/06/2020
I ordered an item that was only partially in stock (1/4 of quantity I wanted) but wasn’t told this until after it had been delivered... and the delivery was incomplete as the 2nd part of the order was missing...arriving 3 days later!
3.33
Fair

Date of publication
01/05/2020
Date of order
17/04/2020
01/05/2020
two items ordered but only one delivered
Replacement given which arrived within 24 hours
3.33
Fair

Date of publication
21/04/2020
Date of order
14/04/2020
21/04/2020
I know they are busy but not much information on when the goods will turn up and lack of replies from emails.
2.67
Fair

Date of publication
08/04/2020
Date of order
31/03/2020
08/04/2020
First time Good
3.00
Fair

Date of publication
30/03/2020
Date of order
22/03/2020
30/03/2020
The major pat of our order, food for our cat & dog, has still ot arrived afer 8 days, which is ok, so long as we know that it is coming. The problem is tthat we do not.Other items we ordered have come in dribs but we have ot had a respose from them as to where the rest is.I just need to know as we are self- isolating log term.
3.00
Fair

Date of publication
13/03/2020
Date of order
06/03/2020
13/03/2020
Lack of communication
3.00
Fair

Date of publication
19/02/2020
Date of order
01/12/2019
19/02/2020
all good
3.00
Fair

Date of publication
19/02/2020
Date of order
01/12/2019
19/02/2020
Only deliver half the order
2.67
Fair

Date of publication
31/01/2020
Date of order
11/01/2020
31/01/2020
Item returned as sadly the picture of the item and the actual thing were two different things.
The website picture is misleading that the hog rings are straight on the top and would fit my fastener (which was identical to the one shown on the website too)
Sadly not the case once they arrived.
3.33
Fair

Date of publication
31/01/2020
Date of order
23/01/2020
31/01/2020
Ordered 3 pairs same size, 2 regulars and one standard came.
3.00
Fair

molevalleyfarmers.com replies: 04/02/2020
Thank you for taking the time to offer your review. Many apologies that the incorrect item was sent to you - I believe that this has been corrected for you now but if this is not the case please contact us on 01769 576419 and we will be happy to correct any error for you - Many Thanks

Date of publication
19/01/2020
Date of order
05/09/2018
19/01/2020
Usually no problems with goods but last time there was a problem in the website and I was charged for the order 3 times and received it twice. All sorted now but a hassle at the time.
3.33
Fair

Date of publication
16/01/2020
Date of order
05/09/2018
16/01/2020
30 kgs is far too much to put into one box. I couldn’t possibly lift it, when I opened it the 2 packages inside were squashed in so tightly I couldn’t get them out and eventually I had to cut my way into the packages to get at the contents.
3.33
Fair

Date of publication
15/01/2020
Date of order
15/01/2020
15/01/2020
Coat described as waterproof, but in reality it is not
3.33
Fair

Date of publication
29/11/2019
Date of order
18/11/2019
29/11/2019
I’m very pleased with my product so far even though I haven’t used it. It was very well packaged and as described. The delivery driver however delivered my parcel to the wrong house where it was accidentally opened and after checking to see if it had been delivered somewhere else I found it. DPL have made no attempts to sort this out even though as far as they are concerned I don’t have the parcel
2.67
Fair

Date of publication
31/10/2019
Date of order
22/10/2019
31/10/2019
My online experience is much better than our shop at Buckingham the staff are not up to spec with what you have offer. ie: if they don't have it stock can they order it and their not sure how the delivery system work's
3.00
Fair

Date of publication
16/10/2019
Date of order
16/10/2019
16/10/2019
Quality of goods was poor.
2.67
Fair

Date of publication
16/10/2019
Date of order
16/10/2019
16/10/2019
Bought an item on line and then didn’t hear that it wasn’t in stock until I phoned up to query where the order was.
3.00
Fair

Date of publication
10/10/2019
Date of order
03/10/2019
10/10/2019
My order was cancelled due to the exorbitant charge required for delivery. Other firms can deliver for 25 of that needed by Mole Valley so why don't they research delivery charges by other carriers? My score of 3 stars is because a staff member checked my order and alerted me to the massive delivery charge thereby giving me the chance to cancel my order.
3.00
Fair

Date of publication
21/09/2019
Date of order
14/09/2019
21/09/2019
Had to ring customer services regarding the delivery and they never did get back to me
3.33
Fair

Date of publication
16/09/2019
Date of order
11/09/2019
16/09/2019
Goods were despatched with extremely poor packaging, sharp bladed mini scythe was un protected in a thin cardboard package. In addition packaging was so flimsy it had ripped and one item was missing when delivered. Only reason for not giving a poorer score was item was replaced very quickly and a 10 discount / refund sweetened the experience
2.67
Fair

Date of publication
13/09/2019
Date of order
11/09/2019
13/09/2019
Purchased a pair of boots which were meant to be sold with boot trees to support the boots. Received only 1 tree, requested another tree and was sent a completely different style of tree.
2.67
Fair

Date of publication
12/09/2019
Date of order
11/09/2019
12/09/2019
product quality poor
3.00
Fair

Date of publication
14/08/2019
Date of order
07/08/2019
14/08/2019
Items came in different deliveries with invoices vie post. Could only complete half the order as they ran out of stock,
2.67
Fair

Date of publication
08/08/2019
Date of order
11/06/2019
08/08/2019
Very disappointed with spray for red mite.
Just couldnt deal with the bugs like other treatments used in the past.
3.00
Fair

Date of publication
19/07/2019
Date of order
27/06/2019
19/07/2019
I ordered a shed, unfortunately you have to do so online without seeing a sample. Had I seen the shed I wouldn't have ordered it, really disappointed and surprised as Mole Valley are normally so good. The shed was basically 4 fence panels so not very substantial at all and even though I have treated it prior to todays rain I notice that the inside of the panels are damp. Not happy at all
2.67
Fair

Date of publication
17/07/2019
Date of order
16/07/2019
17/07/2019
My account is not active (again) I couldn't access my acc this year to get my discounts either
3.00
Fair

Date of publication
17/07/2019
Date of order
12/04/2018
17/07/2019
Ordered 2 lots of rat bait - 2 wheat and 2 blocks. When I opened the packing I had received 3 boxes of wheat (which is cheaper) and only 1 of the blocks. No refund or explanation or even a delivery note. Unfortunately I had waited too long to open it to be able to complain. Would not purchase from them again.
2.67
Fair