Date of publication
09/12/2019
Date of order
02/12/2019
09/12/2019
take too long to have
1.00
Very Poor

Date of publication
04/12/2019
Date of order
27/11/2019
04/12/2019
Cheap quality
1.00
Very Poor

Date of publication
03/12/2019
Date of order
24/11/2019
03/12/2019
Don't look like in the picture,very cheap qoality
1.00
Very Poor

Date of publication
17/11/2019
Date of order
10/11/2019
17/11/2019
Not impressed with quality of the clothes and sizing is wrong
1.00
Very Poor

Date of publication
12/11/2019
Date of order
04/11/2019
12/11/2019
Didn't receive my order had to chase for 8 days painfully to get my £ back terrible customer service. Can't comment on goods as didn't receive. Customer Service worst I have ever experienced. Will not be buying from this company again and would definitely not recommend.
1.00
Very Poor

Date of publication
07/11/2019
Date of order
30/10/2019
07/11/2019
Excellent
1.00
Very Poor

Date of publication
23/10/2019
Date of order
15/10/2019
23/10/2019
Still ha ent received order after 10 days. Second time I’ve ordered from this company and both times service has been poor.
1.00
Very Poor

Date of publication
30/09/2019
Date of order
15/09/2019
30/09/2019
have no received item yet
1.00
Very Poor

Date of publication
26/09/2019
Date of order
19/09/2019
26/09/2019
The quality of the garment I received was awful.
1.33
Very Poor

Date of publication
17/09/2019
Date of order
10/09/2019
17/09/2019
Arrived in unsealed box with garments spilling out. No delivery note etc although it may have been lost in transit. Poor quality fabric, very itchy. Poor customer service, returns are a nightmare Still waiting for them to send a return label. Will never shop with them again.
1.00
Very Poor

Date of publication
24/08/2019
Date of order
26/07/2019
24/08/2019
I placed my order on 26th July and did not receive my order at all. It took them a whole month before they refunded my money today 24th August.
I understand it is DPD's fault, but it is Reserved that use that courier and they did not take any responsibility for the delay caused by the courier. They kept e-mailing me that they will refund when they receive the parcel back which took 1 month
1.00
Very Poor

Date of publication
23/08/2019
Date of order
16/08/2019
23/08/2019
Dreadful... Every aspect of payments, delivery and returns - which you have to jump through fire hoops to do... Still waiting for a response from someone who reads emails from their customer service. DO NOT USE THIS COMPANY AT ANY COST
1.00
Very Poor

Date of publication
18/08/2019
Date of order
11/08/2019
18/08/2019
Not received
1.00
Very Poor

Date of publication
14/08/2019
Date of order
07/08/2019
14/08/2019
The cloths are of cheap quality. The blazer has polyester lining not silk as you would expect in the UK. Stitching is poor.
The packaging is inferior beyond imaginations. The box was taped so tight that it folded at one side exposing the contents inside. none of the cloths had protective plastic or paper cover to prevent weather damage. Tell tell sign of cheap china dropship supply.
1.33
Very Poor

Date of publication
12/07/2019
Date of order
05/07/2019
12/07/2019
Lack of communication
Delivery takes is quite long
Missed items off order
Very poor customer service
1.00
Very Poor

Date of publication
04/07/2019
Date of order
27/06/2019
04/07/2019
So slow in delivering goods
1.00
Very Poor

Date of publication
02/07/2019
Date of order
25/06/2019
02/07/2019
No indication of delivery date. No advice note.
1.33
Very Poor

Date of publication
01/07/2019
Date of order
23/06/2019
01/07/2019
I waiting for my order 7 day,s and still don't have a parcel.
1.00
Very Poor

Date of publication
16/06/2019
Date of order
09/06/2019
16/06/2019
I have still not received my parcel
1.00
Very Poor

Date of publication
12/06/2019
Date of order
05/06/2019
12/06/2019
The delivery takes to long more than 5 working days
1.00
Very Poor

Date of publication
29/05/2019
Date of order
22/05/2019
29/05/2019
Where to begin? Parcel arrived in a horrible state, product inside wasn't protected in any way, tried to get in touch through their chat, was told they are looking into it, got kicked out of chat, then chat was saying it's out of hours ( at 3:00 pm), spoke on Facebook, told they'll pick it up, got an email with 10 off and how to return it myself, why should be making the effort for your mistake?
1.00
Very Poor

Date of publication
12/05/2019
Date of order
05/05/2019
12/05/2019
Really bad
1.00
Very Poor

Date of publication
06/05/2019
Date of order
25/04/2019
06/05/2019
i have not receive my orders
1.00
Very Poor

Date of publication
03/05/2019
Date of order
25/04/2019
03/05/2019
Clothes that don’t fit
1.00
Very Poor

Date of publication
31/03/2019
Date of order
16/03/2019
31/03/2019
Not good. I’ve ordered twice from this store and will not do so again, poor customer service. As before I was still waiting 10 days later for my latest order, and was told another item couldn’t be sent so I’d be refunded and given 10 off my next purchase. I declined as I will not be shopping here again.
1.00
Very Poor

Date of publication
15/03/2019
Date of order
07/03/2019
15/03/2019
A week ago I was told my parcel had been despatched. Not been able to track my parcel since.
Contacted Reserved.com to ask why this is and where my parcel was and was told it takes 5 working days for my parcel to arrive and gave me a working tracking number. The tracking number states that the courier hasn’t even had my parcel yet so how on earth can it be delivered Won’t shop with them again
1.00
Very Poor

Date of publication
12/03/2019
Date of order
26/02/2019
12/03/2019
Didn’t receive my skirt that was ordered but instead received an email saying they had received my return & my card would be refunded
1.00
Very Poor

Date of publication
10/03/2019
Date of order
03/03/2019
10/03/2019
Still haven’t received my items.....
I thought after my first order’s disaster last year, this time it would be better.
Looks like I was wrong.....
1.00
Very Poor

Date of publication
07/03/2019
Date of order
28/02/2019
07/03/2019
Ordered something on the 28th of Feb and still haven't received it on the 7th of March.
1.00
Very Poor

Date of publication
28/01/2019
Date of order
20/01/2019
28/01/2019
Very pleased. Arrived on time. Lovely jumper
1.00
Very Poor

Date of publication
23/01/2019
Date of order
16/01/2019
23/01/2019
Ordered some clothing on the 16th Jan. On 20th Jan (4 days later) received an email advising one of the items out of stocks. To date (23rd Jan) still waiting for the rest of the order to be delivered.
1.33
Very Poor

Date of publication
18/01/2019
Date of order
11/01/2019
18/01/2019
After a week waiting for my order, received an email that order has been cancelled, no refund given yet
1.00
Very Poor

Date of publication
17/01/2019
Date of order
08/01/2019
17/01/2019
Who knows; still hasn't arrived (order placed 8/1 so 9 days ago) so can't quite understand why I am being asked to review now
1.00
Very Poor

Date of publication
16/01/2019
Date of order
09/01/2019
16/01/2019
Orders cost but they cancelled my order a few days later with no explanation. When I contacted them they said there was a problem with the payment. By then the coat had sold out completely. Very disappointed
1.00
Very Poor

Date of publication
08/01/2019
Date of order
19/12/2018
08/01/2019
I haven’t even recieved my item yet. I ordered on 19th December. There is not teackong information, it was only stated as despatched on wednesday 2nd january and i have sent a request of information to customer service who havent even responded. So essentially i will be demanding my money back and compensation shortly I will also be contacting Loraine on ITV as they advertised the item i bought
1.00
Very Poor

Date of publication
04/01/2019
Date of order
27/12/2018
04/01/2019
The worst experience ever. I made order on 27th December. Bought beautiful set - skirt and jacket. Was so exited Yesterday (3.01.19) received email that I won’t receive jacket. Sent email, very poor respond. Called this morning. Girl was nice but no explanation at all. Very disappointed. Never use them again.
1.00
Very Poor

Date of publication
03/01/2019
Date of order
27/12/2018
03/01/2019
I'm still waiting for delivery I'm very very Angry becase I don't have nothing
1.00
Very Poor

Date of publication
02/01/2019
Date of order
26/12/2018
02/01/2019
First time buyer and last. Firstly my order wad duplicated. My items still haven’t arrived within the advertised delivery time and when I consulted help on live chat was not given an update or a solution. Will not be buying from reserved.
1.00
Very Poor

Date of publication
16/12/2018
Date of order
08/12/2018
16/12/2018
Terrible
1.00
Very Poor