Date of publication
08/01/2020
Date of order
30/12/2019
08/01/2020
I didn't receive the item yet
2.00
Poor

Date of publication
02/01/2020
Date of order
24/12/2019
02/01/2020
Disappointed with quality
2.00
Poor

Date of publication
02/01/2020
Date of order
26/12/2019
02/01/2020
Still have not received my order
2.00
Poor

Date of publication
06/12/2019
Date of order
28/11/2019
06/12/2019
My item was packed really poor just box not any foil bag With this whatever it is risk damage cloth
2.00
Poor

Date of publication
01/12/2019
Date of order
24/11/2019
01/12/2019
Takes too long for delivery. Dress arrived without the belt. Want to return an order and keep getting an error message online so I can’t do a return
2.00
Poor

Date of publication
12/11/2019
Date of order
05/11/2019
12/11/2019
My item was damage. Looks like cut by knife.
2.33
Poor

Date of publication
10/11/2019
Date of order
03/11/2019
10/11/2019
Order to BIG... Trying to send it back unfortunatelly is not easy too
2.33
Poor

Date of publication
07/11/2019
Date of order
30/10/2019
07/11/2019
I am very happy with my purchase, delivery was on time.
2.33
Poor

Date of publication
04/11/2019
Date of order
23/10/2019
04/11/2019
The 'premium' wool coat I ordered was nice and fitted well, but arrived in such poor condition it was unwearable. It was unfolded in an empty box and was so badly creased it looked like someone had slept in it. Ironing it had no effect. Sent photos & email to customer service who didn't even acknowledge the issue. Liked the coat, so I decided to pay £8 to get it steam pressed at the dry cleaners.
2.33
Poor

Date of publication
24/10/2019
Date of order
16/10/2019
24/10/2019
Order hasn't arrived in the projected 5 working days. Order sent on the 16/10/19, to this day 23/10/19 the order has still not arrived. Terrible customer service and delivery
1.67
Poor

Date of publication
22/10/2019
Date of order
15/10/2019
22/10/2019
The box was completely broken. The trousers didn’t fit and to sort out a returns I gave up so just gave the trousers to my daughter. I wouldn’t order fro
You again
1.67
Poor

Date of publication
10/10/2019
Date of order
03/10/2019
10/10/2019
It took me 3 weeks and many emails/calls to the customer service team to be able to order what I wanted. I was told that mobile ordering was broken and so was ordering via debit card. So I ended up using Klarna. It was a really frustrating experience
1.67
Poor

Date of publication
07/10/2019
Date of order
30/09/2019
07/10/2019
The skirt I ordered was appallingly made. Will never shop at Reserved ever again.
2.00
Poor

Date of publication
07/10/2019
Date of order
30/09/2019
07/10/2019
SUPER
2.33
Poor

Date of publication
29/09/2019
Date of order
21/09/2019
29/09/2019
Took a long time to receive goods compared to other stores, Not altogether satisfied with quality of handbag as poor finishing around the fastener.
2.00
Poor

Date of publication
07/09/2019
Date of order
28/08/2019
07/09/2019
Had to try numerous times to pay for the order. Ridiculous delivery service with DPD - terrible communication and complaint still ongoing. Clothes seem nice but box was too small for the products so the clothes were spilling out of it. First-time customer will be last-time customer.
1.67
Poor

Date of publication
06/07/2019
Date of order
24/06/2019
06/07/2019
Item arrived faulty. Poor quality control.
2.33
Poor

Date of publication
03/07/2019
Date of order
18/06/2019
03/07/2019
never waited so long for a delivery one garment was very cheap looking for the money sent it back the other one was just ok
2.33
Poor

Date of publication
30/06/2019
Date of order
22/06/2019
30/06/2019
Parcel came totally damaged. The box in pieces, put together roughly with DPD tape. All clothing creased and overall total mess. So difficult to contact customer service. I had to find them on Facebook and left the message with pictures there.
1.67
Poor

Date of publication
13/06/2019
Date of order
06/06/2019
13/06/2019
Fab
2.00
Poor

Date of publication
05/05/2019
Date of order
20/04/2019
05/05/2019
Delivery took more than 2 weeks plus you cant track your parcel.
2.33
Poor

Date of publication
25/04/2019
Date of order
17/04/2019
25/04/2019
Very slow shipment with very minimal updates
2.00
Poor

Date of publication
02/04/2019
Date of order
23/03/2019
02/04/2019
Delivery and customer services painfully slow. I’m not sure if the products would be worth all the hassle.... Won’t be ordering from reserved again.
2.00
Poor

Date of publication
28/03/2019
Date of order
21/03/2019
28/03/2019
Took 7 days to arrive and now trying to return most of the stuff but not getting a reply email
1.67
Poor

Date of publication
31/01/2019
Date of order
18/01/2019
31/01/2019
I loved the items I received. Your delivery service let you down I waited in three days befor I got theses item finally on 30/1/2019. I had an email saying that I wasn't in while I was sitting in my home. Then another one saying we will come back tomorrow never turned up again finally I contacted them and told them to deliver on 30th which they did deliver this time.
2.33
Poor