Date of publication
11/08/2019
Date of order
03/08/2019
11/08/2019
The process for ordering was good, and the communication around delivery was really great. But the product has arrived in very poor condition - full of tears and loose stitching. There are no instructions as to how to send it back or get a refund
2.50
Fair

Date of publication
09/08/2019
Date of order
02/08/2019
09/08/2019
The item perfect but the delivery left the item in different house when I was very clear With the address.
3.00
Fair

Date of publication
02/08/2019
Date of order
26/07/2019
02/08/2019
First time shopping here. Box arrived bashed. The dress inside was so creased it looked like a rag. The size of the dress was way to small so deffo not the size I am.No delivery or returns inside you have to go online and request a return label which took 24hrs to be emailed. Disappointed in this. Daughter wanted the dress for her so just hope it irons out all the creases
2.67
Fair

Date of publication
12/07/2019
Date of order
05/07/2019
12/07/2019
Up to 7 working days it’s a long time for delivery.
3.00
Fair

Date of publication
08/07/2019
Date of order
01/07/2019
08/07/2019
The website would not let me order with my debit card, had to use PayPal. It took a while for me to figure this out as I tried using my card about 5 times until my brother suggested I try PayPal instead. I ordered to the store over a week ago and I'm still waiting
3.33
Fair

Date of publication
03/07/2019
Date of order
18/06/2019
03/07/2019
Hjjj
2.67
Fair

Date of publication
05/06/2019
Date of order
29/05/2019
05/06/2019
The package was not tracked I did not get the track number
3.00
Fair

Date of publication
20/05/2019
Date of order
07/05/2019
20/05/2019
Well, no update on delivery and when it did arrive the box was broken in areas, this could of happened in transit. Quality of products is fine, happy with all but 2 items. Requested to return these 17th May, still pending Not ideal. Therefore lower mark for customer service. Hopefully they will get better as items are nicely made.
3.00
Fair

Date of publication
18/05/2019
Date of order
10/05/2019
18/05/2019
The clothes fit me perfectly so I didn't have to return anything. However, in terms of the delivery the driver didn't bother to lock on the door. Instead they stated that I wasn't in and then left. I had to wait until the next day to get my parcel.
3.33
Fair

Date of publication
07/05/2019
Date of order
30/04/2019
07/05/2019
Package damaged very badly. Unfortunately not surprised because that was DPD.
3.33
Fair

Date of publication
01/05/2019
Date of order
21/04/2019
01/05/2019
Items are good quality marked down for a wonky waist seam and colour difference's to pictures. Love that each item is NOT individually wrapped in plastic made me so happy when I opened the box
Frustrated by the delivery and service, my tracking number did not work for the dpd delivery tracking. Contacted customer service by the time they responded dpd had already spoken to me. 7 days to arrive.
3.33
Fair

Date of publication
14/04/2019
Date of order
07/04/2019
14/04/2019
Sizing is smaller than other brands...I bought 3 tops in the same size and they were inconsistent in size plus not really suitable for anyone over 5ft6. An XL is stated as UK 18 but I would say 12. This is a common issue with EU brands, I find.The materials were also not quite as expected. All have elastase content but none of them stretch, which is odd. The brown’ top is actually dark red
3.00
Fair

Date of publication
11/04/2019
Date of order
04/04/2019
11/04/2019
The delivery was very slow. But I love all the items
3.33
Fair

Date of publication
09/04/2019
Date of order
02/04/2019
09/04/2019
The sizes are much small so almost all the items I bought turned out very small even though I went one size up
2.67
Fair

Date of publication
30/03/2019
Date of order
22/03/2019
30/03/2019
Delivery takes a bit long, couldn’t track my parcel, customer services working hours are short making communication quite difficult. Product however seems good
3.00
Fair

Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
Customer service is a bit slow and quite difficult to reach. Tried the chat tool with no luck and the emails took a while to be answered.
3.33
Fair

Date of publication
16/03/2019
Date of order
09/03/2019
16/03/2019
Selected for Delivery to store - order took a week to arrive Will not be choosing this option again Otherwise, my experience was fair.
2.67
Fair

Date of publication
14/03/2019
Date of order
06/03/2019
14/03/2019
Delivery is taking too long, the rest is fine
3.00
Fair

Date of publication
04/02/2019
Date of order
28/01/2019
04/02/2019
Delivery costs too much
3.00
Fair

Date of publication
28/01/2019
Date of order
21/01/2019
28/01/2019
still waiting for my item to arrive,
2.67
Fair

Date of publication
21/01/2019
Date of order
06/01/2019
21/01/2019
Order arrived very late, when I tried chasing it operators didnt reply back and not help much
2.67
Fair

Date of publication
20/01/2019
Date of order
06/01/2019
20/01/2019
9 days wait for items to arrive
3.00
Fair

Date of publication
20/01/2019
Date of order
06/01/2019
20/01/2019
Poor customer service.
3.33
Fair

Date of publication
09/01/2019
Date of order
02/01/2019
09/01/2019
Delivery is so slow, would give 0 star if I could
2.67
Fair

Date of publication
09/01/2019
Date of order
26/12/2018
09/01/2019
Very good seller
3.33
Fair

Date of publication
03/01/2019
Date of order
26/12/2018
03/01/2019
Still have not received my order..
3.00
Fair

Date of publication
18/12/2018
Date of order
09/12/2018
18/12/2018
I have contacted you 3 times once by telephone and twice by email. I’m still waiting for a return label for my returns.
3.00
Fair

Date of publication
07/12/2018
Date of order
30/11/2018
07/12/2018
Very slowly delivery. My goods was sent 30/11/2018 but Hermes received my order 04/12/2018.
I know this brand from my country and I know I can trust for quality.
3.00
Fair

Date of publication
04/12/2018
Date of order
27/11/2018
04/12/2018
Delivery taking very long
3.00
Fair

Date of publication
30/11/2018
Date of order
23/11/2018
30/11/2018
I bought a pair of court shoes when I wore for the first time was raining lightly and my feet got wet. Not impressed
3.00
Fair

Date of publication
30/11/2018
Date of order
23/11/2018
30/11/2018
This is probably the worst online shopping experience you can get. Your card gets declined multiple times even if there is nothing wrong with it, because there are so many restrictions around what search engine and what device you can/cannot use. Customer service is rude and not helpful. The clothes are fantastic but everything around online experience is just bad.
3.00
Fair

Date of publication
22/10/2018
Date of order
15/10/2018
22/10/2018
Products really nice but it took long until I got the delivery. Placed the order on Monday and received it on Saturday. For the priced paid on delivery it could be a lot faster.
3.33
Fair

Date of publication
30/09/2018
Date of order
23/09/2018
30/09/2018
I have picture evidence and this is nothing to do with the delivery company, but my coat came in a cardboard box with no wrapping or extra protection to protect it The box was open and if it was left outside it would have ruined my coat if it rained There was no protection or extra wrapping over the coat in a card box which was already damaged You should use delivery bags or a bag for the goods
3.33
Fair

Date of publication
19/09/2018
Date of order
12/09/2018
19/09/2018
Customer service number unobtainable for over a week. Not very impressed Items arrived finally and are ok. Would not order from them again.
2.67
Fair

Date of publication
17/09/2018
Date of order
10/09/2018
17/09/2018
Delivery fast and very easy to contact customer services but the products I bought weren’t that great at all. Bad stitching and cheap material and awkward size fitting. Also they sent me a 10 new customer discount AFTER I had placed my order?
3.00
Fair

Date of publication
13/09/2018
Date of order
06/09/2018
13/09/2018
Took a while too arrive.
3.00
Fair

Date of publication
11/09/2018
Date of order
04/09/2018
11/09/2018
Ordered 2 of the same dresses in 2 sizes as I was unsure which size would fit. Both dresses were substandard, they both had pulls in the material that were very noticeable. Decided not to risk ordering again
3.33
Fair

Date of publication
07/09/2018
Date of order
31/08/2018
07/09/2018
Although I've kept the dress I thought the zip went too high at the back. Needed a hook and eye at the top the neck instead
3.00
Fair

Date of publication
26/08/2018
Date of order
03/08/2018
26/08/2018
The website was difficult to use and broke down often. I was not able to write down my full adress correctly which caused confusion and delayed my delivery.
3.33
Fair

Date of publication
22/08/2018
Date of order
15/08/2018
22/08/2018
Ordering online was fine, and the dress is nice. BUT delivery via Hermes was terrible. As I wasn't at home to receive the delivery, the Hermes delivery person decided to leave the parcel in plain sight on my drive, only for me to receive a delivery confirmation email saying that the delivery had been"signed by the customer" - lie. Reserved - please change you delivery agents.
3.00
Fair