Date of publication
26/11/2019
Date of order
11/11/2019
26/11/2019
I expected better quality. As soon as I put my new hoodie on, stitches split. I'm not a seamstress but somehow I had to fix it. I am very dissapointed with my purchase.
3.00
Fair

Date of publication
24/11/2019
Date of order
17/11/2019
24/11/2019
BOX WAS DAMAGED
3.00
Fair

Date of publication
20/11/2019
Date of order
13/11/2019
20/11/2019
First time ordering and the item was faulty
3.00
Fair

Date of publication
18/11/2019
Date of order
11/11/2019
18/11/2019
My item arrived super fast. I love this shop but it was very clear that someone had worn this item as it smelt very strongly of BO.
Not having time to return it as it was purchased for the weekend. Fortunately the smell disappeared once I’d washed it.
However it was very disappointing
3.00
Fair

Date of publication
14/11/2019
Date of order
07/11/2019
14/11/2019
Takes too long for delivery, belt missing when coat arrived. But was quickly resolved with customer service
3.00
Fair

Date of publication
09/11/2019
Date of order
02/11/2019
09/11/2019
Ordered two blouses and a skirt. Blouses were lovely however both of them were missing a button I tried on one top as I thought I could sow it back on but another fell off and I realised the other blouse was also missing a button.
The loops on one were very poor and looked on the edge of breaking. Really disappointed as they are lovely but sure these were checked before sending?
3.00
Fair

Date of publication
26/10/2019
Date of order
12/10/2019
26/10/2019
Dostawa mogłaby być szybsza pozdrawiam
3.00
Fair

Date of publication
22/10/2019
Date of order
15/10/2019
22/10/2019
Really disappointed in you delivery time- ordered my shoes last week for pick up in oxford street and still not arrived nearly a week later. Needed them for a function on Thursday so no point if they don't arrive soon. Was told by the customer service team that they are in Germany
2.67
Fair

Date of publication
19/10/2019
Date of order
06/10/2019
19/10/2019
Looked like a yeti - coat not for me had to return it
3.00
Fair

Date of publication
16/09/2019
Date of order
08/09/2019
16/09/2019
I have tried to submit a returns however still haven't heard back anything which is not very good.
3.33
Fair

Date of publication
07/09/2019
Date of order
31/08/2019
07/09/2019
Great product but very slow delivery.
3.33
Fair

Date of publication
24/08/2019
Date of order
17/08/2019
24/08/2019
All looks good on the website but when it arrives all its a little cheap & cheerful.
3.00
Fair

Date of publication
11/08/2019
Date of order
03/08/2019
11/08/2019
The process for ordering was good, and the communication around delivery was really great. But the product has arrived in very poor condition - full of tears and loose stitching. There are no instructions as to how to send it back or get a refund
2.50
Fair

Date of publication
09/08/2019
Date of order
02/08/2019
09/08/2019
The item perfect but the delivery left the item in different house when I was very clear With the address.
3.00
Fair

Date of publication
02/08/2019
Date of order
26/07/2019
02/08/2019
First time shopping here. Box arrived bashed. The dress inside was so creased it looked like a rag. The size of the dress was way to small so deffo not the size I am.No delivery or returns inside you have to go online and request a return label which took 24hrs to be emailed. Disappointed in this. Daughter wanted the dress for her so just hope it irons out all the creases
2.67
Fair

Date of publication
12/07/2019
Date of order
05/07/2019
12/07/2019
Up to 7 working days it’s a long time for delivery.
3.00
Fair

Date of publication
08/07/2019
Date of order
01/07/2019
08/07/2019
The website would not let me order with my debit card, had to use PayPal. It took a while for me to figure this out as I tried using my card about 5 times until my brother suggested I try PayPal instead. I ordered to the store over a week ago and I'm still waiting
3.33
Fair

Date of publication
03/07/2019
Date of order
18/06/2019
03/07/2019
Hjjj
2.67
Fair

Date of publication
05/06/2019
Date of order
29/05/2019
05/06/2019
The package was not tracked I did not get the track number
3.00
Fair

Date of publication
20/05/2019
Date of order
07/05/2019
20/05/2019
Well, no update on delivery and when it did arrive the box was broken in areas, this could of happened in transit. Quality of products is fine, happy with all but 2 items. Requested to return these 17th May, still pending Not ideal. Therefore lower mark for customer service. Hopefully they will get better as items are nicely made.
3.00
Fair

Date of publication
18/05/2019
Date of order
10/05/2019
18/05/2019
The clothes fit me perfectly so I didn't have to return anything. However, in terms of the delivery the driver didn't bother to lock on the door. Instead they stated that I wasn't in and then left. I had to wait until the next day to get my parcel.
3.33
Fair

Date of publication
07/05/2019
Date of order
30/04/2019
07/05/2019
Package damaged very badly. Unfortunately not surprised because that was DPD.
3.33
Fair

Date of publication
01/05/2019
Date of order
21/04/2019
01/05/2019
Items are good quality marked down for a wonky waist seam and colour difference's to pictures. Love that each item is NOT individually wrapped in plastic made me so happy when I opened the box
Frustrated by the delivery and service, my tracking number did not work for the dpd delivery tracking. Contacted customer service by the time they responded dpd had already spoken to me. 7 days to arrive.
3.33
Fair

Date of publication
14/04/2019
Date of order
07/04/2019
14/04/2019
Sizing is smaller than other brands...I bought 3 tops in the same size and they were inconsistent in size plus not really suitable for anyone over 5ft6. An XL is stated as UK 18 but I would say 12. This is a common issue with EU brands, I find.The materials were also not quite as expected. All have elastase content but none of them stretch, which is odd. The brown’ top is actually dark red
3.00
Fair

Date of publication
11/04/2019
Date of order
04/04/2019
11/04/2019
The delivery was very slow. But I love all the items
3.33
Fair

Date of publication
09/04/2019
Date of order
02/04/2019
09/04/2019
The sizes are much small so almost all the items I bought turned out very small even though I went one size up
2.67
Fair

Date of publication
30/03/2019
Date of order
22/03/2019
30/03/2019
Delivery takes a bit long, couldn’t track my parcel, customer services working hours are short making communication quite difficult. Product however seems good
3.00
Fair

Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
Customer service is a bit slow and quite difficult to reach. Tried the chat tool with no luck and the emails took a while to be answered.
3.33
Fair

Date of publication
16/03/2019
Date of order
09/03/2019
16/03/2019
Selected for Delivery to store - order took a week to arrive Will not be choosing this option again Otherwise, my experience was fair.
2.67
Fair

Date of publication
14/03/2019
Date of order
06/03/2019
14/03/2019
Delivery is taking too long, the rest is fine
3.00
Fair

Date of publication
04/02/2019
Date of order
28/01/2019
04/02/2019
Delivery costs too much
3.00
Fair

Date of publication
28/01/2019
Date of order
21/01/2019
28/01/2019
still waiting for my item to arrive,
2.67
Fair

Date of publication
21/01/2019
Date of order
06/01/2019
21/01/2019
Order arrived very late, when I tried chasing it operators didnt reply back and not help much
2.67
Fair

Date of publication
20/01/2019
Date of order
06/01/2019
20/01/2019
9 days wait for items to arrive
3.00
Fair

Date of publication
20/01/2019
Date of order
06/01/2019
20/01/2019
Poor customer service.
3.33
Fair

Date of publication
09/01/2019
Date of order
02/01/2019
09/01/2019
Delivery is so slow, would give 0 star if I could
2.67
Fair

Date of publication
09/01/2019
Date of order
26/12/2018
09/01/2019
Very good seller
3.33
Fair

Date of publication
03/01/2019
Date of order
26/12/2018
03/01/2019
Still have not received my order..
3.00
Fair

Date of publication
18/12/2018
Date of order
09/12/2018
18/12/2018
I have contacted you 3 times once by telephone and twice by email. I’m still waiting for a return label for my returns.
3.00
Fair