Date of publication
22/03/2024
Date of order
22/03/2024
22/03/2024
Bottle labelling.
The bottle supplied which was a 1978 vintage port was a gift for a friend. the bottle looked totally different to what was ordered from the website and looked really tacky compared to what was pictured.
3.00
Fair
vintagewineandport.co.uk replies: 26/03/2024
Dear Nick, thank you for taking the time to leave us with your feedback. All our photographs for the website are taken by our cellar manager here and our conditions report is available to read on all products. If you would like to contact us further regarding this, please do email us. Kind regards, Vintage Wine and Port
Date of publication
16/03/2024
Date of order
02/03/2024
16/03/2024
No problem at all with the product or service. Very good. I had paid extra to have the gift delivered specifically on my Son's birthday though and the company were let down badly by DHL who actually delivered it 3 days late.
3.00
Fair
vintagewineandport.co.uk replies: 18/03/2024
Thank you for taking the time to leave us with your review Charles, we are pleased that you're happy with our products and services and I do apologise that due to unforeseen circumstances DHL could not deliver on the Saturday service as scheduled. I can see that a refund has been actioned for the extra postage you have paid and we do hope that despite the delay your son enjoys his lovely gift. Kin
Date of publication
03/03/2024
Date of order
03/03/2024
03/03/2024
Apple Pay
3.00
Fair
vintagewineandport.co.uk replies: 04/03/2024
Thank you John for your first order with us. While we do not have Apple Pay as an available payment method, we have several other options. We hope the rest of your experience with us is five stars! Kind regards, Vintage Wine and Port
Date of publication
23/02/2024
Date of order
12/02/2024
23/02/2024
pacakge arrived damaged. reached out to get box exchanged but company didnt reply in time for replacement box to arrive by the needed date
3.00
Fair
vintagewineandport.co.uk replies: 23/02/2024
Dear Cristian, thank you for your honest review. We are sorry that the gift box arrived damaged and we were unable to ship a replacement box to arrive the next day as our courier had already collected the outgoing parcels. Instead, we action a refund for the gift box, the only option in this situation. We do hope the recipient enjoys their lovely Graham's Port. Kind regards, Vintage Wine and Port
Date of publication
10/07/2023
Date of order
10/07/2023
10/07/2023
Making sure deliverers get signature
Not just leave
3.00
Fair
vintagewineandport.co.uk replies: 12/07/2023
Dear Lynda, Thank you for taking the time to leave us with your feedback. Our selected courier has been made aware of your individual experience regarding this particular delivery. All customer feedback is appreciated so that we can all continue to make improvements. We are pleased that your parcel is safely with you. Kind regards, Vintage Wine and Port