Date of publication
24/08/2023
Date of order
24/08/2023
24/08/2023
Poor delivery, I paid extra for 3 days delivery, but at the end it takes over a week. Even rose, my Handpresso plus stops working after using it for around 10 times.
1.00
Very Poor
Handpresso replies: 24/08/2023
We're sorry for this bad experience. 3 days delivery is for Europe, it is clearly written during the order process. Your parcel entered customs in HK in 4 days, unfortunately we are not responsible for the customs clearance that depends on the payment of custom fees. We recredited your order today. Best regards
Date of publication
04/06/2023
Date of order
04/06/2023
04/06/2023
Thank you for the non-working coffee machine, even when it arrived there were visible signs that it had been used. But I only wanted it to work today when I put it in the truck, I realized that it was not working. Only the power cable lights up, and it even leaks from somewhere below!! !
1.00
Very Poor
Handpresso replies: 05/06/2023
Dear Sir, All our machines are 100% new and never used; unless clearly stated in the ad as "refurbished" which is not your case. We don't understand why the machine seemed used. Please accept our apologies for the problem you are facing. We are sending you a new machine today . Best regards, The Handpresso team
Date of publication
31/05/2023
Date of order
31/05/2023
31/05/2023
the machine heats up fine, but the pump does not pump. it tries to turn and then locks up.
1.00
Very Poor
Handpresso replies: 02/06/2023
Dear Hendrik, We're very sorry for the problem you're facing. Could you please send a video to our aftersale service : sav@handpresso.fr in order to solve your problem. best regrads