Date of publication
28/05/2020
Date of order
28/05/2020
28/05/2020
Ordered flooring and a steel cabinet. The cabinet arrived damaged, but was promptly dealt with and replaced. The overall experience was positive and I would recommend to friends and family.
4.00
Good

garagepride.co.uk replies: 02/06/2020
Thank you for leaving a review. Things are a bit fraught with carriers at the present time but we were pleased to be able to supply a replacement quickly.

Date of publication
14/03/2020
Date of order
14/03/2020
14/03/2020
Garage Pride do a great job in providing the units I want. The product itself however, is a different story. Garage Pride are being let down by the poor quality control from the manufacturers. Almost every cabinet I have received (7 in total) has got something wrong with it..but they are budget cabinets in my case. I still need to buy 3 more cabinets, and I will use Garage Pride again.
4.33
Good

garagepride.co.uk replies: 15/03/2020
Thank you for your review. It's Sunday but we've chatted this end and nobody recalls you raising issues with the Sealey cabinets which would have been rectified by immediate referral back to the manufacturer. The job isn't complete until our customer is happy. We will check emails and edit this response if necessary. After your next valued order, any defects will be rectified if any arise.

Date of publication
03/03/2020
Date of order
03/03/2020
03/03/2020
A few delivery teething problems but very happy with the unit!
4.33
Good

garagepride.co.uk replies: 15/03/2020
Thank you for leaving a review and it's good to know of your satisfaction with the product. With regard to delivery, we got there between us in the end but our apologies for the inconvenience. :)

Date of publication
11/02/2020
Date of order
11/02/2020
11/02/2020
Great service, very helpful
4.00
Good

garagepride.co.uk replies: 12/02/2020
Thank you very much. We were pleased to be of assistance.

Date of publication
25/01/2020
Date of order
25/01/2020
25/01/2020
I received the invoice but no delivery notice, so I had to call Ricky after a few days of waiting. He was apologised and contacted the supplier immediately, but they were having production problems and couldn’t deliver for a week. This put my project back several days. The delivery driver was nice. The tiles are good although they do scratch easily.
3.67
Good

garagepride.co.uk replies: 12/02/2020
Thank you very much for leaving a review. Your online order was placed on the 1st of January and our tile manufacturer had to catch up with many orders following the Christmas shutdown. We're sorry this delayed your tile laying. The tiles shouldn't scratch under normal garage use so we will be in touch to understand what is marking them.

Date of publication
08/01/2020
Date of order
08/01/2020
08/01/2020
All good especially delivery over the Christmas period. Should have taken the lighter grey tiles, dark tiles show all the marks.
4.00
Good

garagepride.co.uk replies: 12/02/2020
Thank you for leaving a review. The tiles should only mark if something heavy and metallic is dragged over them. We will be in touch to see what's happening.

Date of publication
23/12/2019
Date of order
23/12/2019
23/12/2019
The items purchased were very good, and very good customer service. Unfortunately having to stay at home for the whole day to receive the delivery, as the courier company do not give any indication of narrower time slot, is a little out of date these days.
4.33
Good

garagepride.co.uk replies: 12/02/2020
Sealey cabinets are delivered by TNT pallets who simply don't offer ETAs. In this case the choice of carrier is outside our control. However for a very nominal sum we can offer a before midday delivery or before 10.00AM. For other cabinets and tiles we can obtain an ETA in the morning of the delivery day.

Date of publication
05/12/2019
Date of order
05/12/2019
05/12/2019
Unfortunately one unit was damaged which was disappointing. However, the customer service to resolve the issue and arrange for a replacement unit was excellent. Both Garage Pride and the manufacturer worked together to ensure the speediest of resolution. Have since ordered more units and would highly recommend.
3.67
Good

garagepride.co.uk replies: 03/01/2020
We do very occasionally incur damage during delivery by third party companies. However, as you experienced, we work hard to resolve issues such as this and to provide complete customer satisfaction.

Date of publication
18/11/2019
Date of order
18/11/2019
18/11/2019
Popped into the business and met Ricky(as I live locally). He helped me choose the right floor tile for my needs and was really engaing & professional. Placed order with an agreed delivery date 1 week away. The day before my scheduled delivery - the haulage company made the delivery Goods remained on my drive for a whole day and got soaking wet. Raised issue with Ricky but no customer follow up?
3.67
Good

garagepride.co.uk replies: 19/11/2019
Thank you for your review and five start product rating. We apologise for the early delivery resulting from the pallet carrier not reading the paperwork. Leaving the pallet on your drive was agreed with you over the telephone and the tiles would of course be totally unaffected by water. However we apologise for any inconvenience caused.

Date of publication
01/11/2019
Date of order
01/11/2019
01/11/2019
I WAS PROMISED THE GOODS THE DAY AFTER THE ORDER, THEY WERE DELIVERED ON THE 3RD DAY.
4.00
Good

garagepride.co.uk replies: 05/11/2019
Thank you for leaving a review. It seems you caught us at a particularly busy period and perhaps our communication could have been better at that time. Our apologies, though thank you for the 5 star product rating.

Date of publication
08/10/2019
Date of order
08/10/2019
08/10/2019
Customer service was great, however delivery took longer than expected.
4.00
Good

garagepride.co.uk replies: 09/10/2019
We apologise for the delayed delivery. It was outside of our control. However we understand that everything arrived safely and is now providing good service.

Date of publication
30/08/2019
Date of order
30/08/2019
30/08/2019
Ricky was able to answer the questions I had on a few of the units which helped me choose the ones I needed. The units came in 3 separate delivery’s which was no big deal but having them arrive at the same time would have been better. I am delighted with the results as the units look really nice and tidy in the space I wanted to fill.
4.33
Good

garagepride.co.uk replies: 18/09/2019
Thank you for leaving a review. We're not sure why that would have happened but will look into it.

Date of publication
31/07/2019
Date of order
31/07/2019
31/07/2019
The cabinets are excellent in every respect, and the ordering process is fine, apart from having to drive to the Midlands to view samples.
The delivery process isn't good enough for such expensive, specialist, large, products.
3.67
Good

garagepride.co.uk replies: 07/08/2019
Thank you for your review. Sorry about the drive to our office showroom. Cabinets are delivered on new, small pallets and are well packaged by the manufacturer.