Date of publication
05/12/2019
Date of order
05/12/2019
05/12/2019
Unfortunately one unit was damaged which was disappointing. However, the customer service to resolve the issue and arrange for a replacement unit was excellent. Both Garage Pride and the manufacturer worked together to ensure the speediest of resolution. Have since ordered more units and would highly recommend.
3.67
Good

Date of publication
18/11/2019
Date of order
18/11/2019
18/11/2019
Popped into the business and met Ricky(as I live locally). He helped me choose the right floor tile for my needs and was really engaing & professional. Placed order with an agreed delivery date 1 week away. The day before my scheduled delivery - the haulage company made the delivery Goods remained on my drive for a whole day and got soaking wet. Raised issue with Ricky but no customer follow up?
3.67
Good

garagepride.co.uk replies: 19/11/2019
Thank you for your review and five start product rating. We apologise for the early delivery resulting from the pallet carrier not reading the paperwork. Leaving the pallet on your drive was agreed with you over the telephone and the tiles would of course be totally unaffected by water. However we apologise for any inconvenience caused.

Date of publication
01/11/2019
Date of order
01/11/2019
01/11/2019
I WAS PROMISED THE GOODS THE DAY AFTER THE ORDER, THEY WERE DELIVERED ON THE 3RD DAY.
4.00
Good

garagepride.co.uk replies: 05/11/2019
Thank you for leaving a review. It seems you caught us at a particularly busy period and perhaps our communication could have been better at that time. Our apologies, though thank you for the 5 star product rating.

Date of publication
08/10/2019
Date of order
08/10/2019
08/10/2019
Customer service was great, however delivery took longer than expected.
4.00
Good

garagepride.co.uk replies: 09/10/2019
We apologise for the delayed delivery. It was outside of our control. However we understand that everything arrived safely and is now providing good service.

Date of publication
30/08/2019
Date of order
30/08/2019
30/08/2019
Ricky was able to answer the questions I had on a few of the units which helped me choose the ones I needed. The units came in 3 separate delivery’s which was no big deal but having them arrive at the same time would have been better. I am delighted with the results as the units look really nice and tidy in the space I wanted to fill.
4.33
Good

garagepride.co.uk replies: 18/09/2019
Thank you for leaving a review. We're not sure why that would have happened but will look into it.

Date of publication
31/07/2019
Date of order
31/07/2019
31/07/2019
The cabinets are excellent in every respect, and the ordering process is fine, apart from having to drive to the Midlands to view samples.
The delivery process isn't good enough for such expensive, specialist, large, products.
3.67
Good

garagepride.co.uk replies: 07/08/2019
Thank you for your review. Sorry about the drive to our office showroom. Cabinets are delivered on new, small pallets and are well packaged by the manufacturer.

Date of publication
28/06/2019
Date of order
28/06/2019
28/06/2019
Extremely pleased with final result. Delivery was delayed by carrier but I had to ring to find out it was not being delivered on the date advised.
4.33
Good

garagepride.co.uk replies: 02/07/2019
Thank you for leaving a review. The tiles really do transform the appearance of a garage. The carrier is normally extremely reliable so we apologise for their letting you down on this occasion.

Date of publication
17/06/2019
Date of order
17/06/2019
17/06/2019
It was fine although your delivery company should be able to cope with a customer who does not want the product delivered when they want to deliver it. That is no reflection on the driver he was very polite and helpful.
4.00
Good

garagepride.co.uk replies: 20/06/2019
Thank you for your review and for your high products and service rating. It sounds like the carrier's traffic office was a little bit inflexible. This is not usually the case.

Date of publication
04/06/2019
Date of order
04/06/2019
04/06/2019
Delighted with the product but the delivery service they outsourced to we’re not very helpful or friendly when dropping off the cabinets.
4.33
Good

garagepride.co.uk replies: 13/06/2019
Thank you for your review. The nature of garage cabinets is that they need to be delivered by pallet carrier. Most provide a great service but as with everything it takes just one person at the end of the chain to spoil the experience a little. It's good to hear that you are delighted with the product though.

Date of publication
29/05/2019
Date of order
29/05/2019
29/05/2019
The units all arrived assembled and the driver struggled to move them. The weight of the assembled units was so great you could not lift them off the pallets or indeed move them.

The wall units fixing is not easy to get them to a line and with no reinforcement on them they will flex off the wall when loaded. Equally as the doors are not removable it is like wrestling an over weight bean bag.
4.33
Good

garagepride.co.uk replies: 30/05/2019
Cubio cabinets are weighty due to their sturdy design and thick gauge steel. The pallet company driver would have a tail lift and pallet truck well up to the job of offloading the goods. "Walking" the cabinets off the pallets is a two man job as explained in the order confirmation email. You need assistance. The wall cabinets do not flex off the wall, there are four fixing points at the corners.

Date of publication
26/03/2019
Date of order
26/03/2019
26/03/2019
As a company we deal with Garage Pride a lot Ricky and Ken have always been both responsive and helpful with any issues we have had.

Our ethos at Vortex Grow Boxes is to above all put the customer first, we take great care and pride in what we do. Garage Pride have similar values and as the years have passed and the company has grown things haven't changed a bit.
4.33
Good

garagepride.co.uk replies: 27/03/2019
Thank you for your review Stuart. It's always a pleasure doing business with you.

Date of publication
06/02/2019
Date of order
06/02/2019
06/02/2019
We had a few problems with delivery, this was not directly the sellers fault.
They did all they could to sort this out for us.
We are very happy with the product, very good quality and easy to assemble ( once we worked out we were trying to assemble it with one leg upside down)
The shelving is perfect for our needs, holds a lot and our car bonnet fits neatly
Underneath it.
4.33
Good

garagepride.co.uk replies: 11/02/2019
This was a set of shelves delivered by TNT who continue to attempt delivery until they catch the recipient in to accept and sign for the delivery. We got there in the end between us.

Date of publication
06/02/2019
Date of order
06/02/2019
06/02/2019
Shame about the delivery, but this wasn't the fault of GaragePride. Equipment is excellent.
4.00
Good

garagepride.co.uk replies: 11/02/2019
Issues do arise occasionally with deliveries, but I think we quickly resolved things to your satisfaction. It was good to hear that you were very impressed with the product.

Date of publication
29/12/2018
Date of order
29/12/2018
29/12/2018
The cabinet is exactly as described and I am pleased with it. Delivery was as promised but my only reservation was that it came on a heavy pallet. The driver was very helpful, detached the cabinet and with my assistance manoeuvred it into place in shared covered parking but disposal of the pallet became my responsibility. In view of its size, weight and my location this was a challenge.
4.00
Good

garagepride.co.uk replies: 25/01/2019
Thank you for your review Derek. We are pleased to say that you are the recipient of this month's £20 Marks and Spencer E-voucher for leaving a review. It should be in your email. The nature of many of our products is such that delivery on a pallet is the only option.