Date of publication
20/11/2019
Date of order
13/11/2019
20/11/2019
very poorly packaged item ... far too flimsy taping of parcel of that weight...
2.00
Poor

Arrowfile.com replies: 09/12/2019
Thank you so much for your feedback I have passed on your comment to the warehouse so that they can improve their packing techniques.

Date of publication
13/11/2019
Date of order
06/11/2019
13/11/2019
Late in the day I was told that some items weren’t available and then that they were, When I suggested that my order should be scrubbed so that I could start the whole confused situation again I had no reply and being busy at the time I did nothing more which was just as well as the order turned up unexpectedly Six days late (not that this mattered but it might have done).
2.00
Poor

Arrowfile.com replies: 09/12/2019
We apologise for any confusion, at this time of year there are so many arrivals and despatches from the warehouse that sometimes wires get crossed and information can be out of date as it gets sent to you. I'm glad your order arrived safely.

Date of publication
28/10/2019
Date of order
20/10/2019
28/10/2019
I order 7 albums only got 3 no mention of being short and got charged postage
2.33
Poor

Date of publication
05/09/2019
Date of order
22/08/2019
05/09/2019
I still have not received order
2.00
Poor

Date of publication
30/08/2019
Date of order
13/06/2019
30/08/2019
Ordered two identical items - received 1 correct item and one wrong item Had to go through all trouble of returning the incorrect item - unwanted hassle Now waiting for correct item - just hoping I don't get charged for it. 11 weeks later still not received the item - incorrect item supplied a total of 5 times. Now waiting for refund and compensation for the hassle and this companys ineptitued
2.33
Poor

Date of publication
25/07/2019
Date of order
16/07/2019
25/07/2019
I have given you two stars because of the lack of communication. If an item is out of stock then you MUST inform the customer immediately & explain how long before they come. Also the customer services number on your email was incorrect. Having said that when I did get through to customer services by phone & email they were very helpful indeed so very happy with that.
2.00
Poor

Date of publication
16/03/2019
Date of order
09/03/2019
16/03/2019
Was asked for a ref number that would give me a discount. This never happened.
2.33
Poor

Date of publication
19/02/2019
Date of order
12/02/2019
19/02/2019
Ordered 2 photo albums ,was told after I had paid that they where out if stock and would not be back in stock for a couple of months ,then a couple of days later told me they where sending a pair of different albums and if I didn't like them I could send them back that was putting the hassle on me they should have asked if I wanted them to do that, the album's sent had 10 pages Less in each book
2.33
Poor

Arrowfile.com replies: 20/02/2019
I'm sorry communication seems to have failed so badly in this case, we did email you but received no response. Normally we would wait for confirmation but the operator informed you by email (still no response) and then sent an alternative product. Perhaps our emails were going to your junk folder? We sincerely apologise for the mix-up and await your instructions.

Date of publication
13/02/2019
Date of order
30/01/2019
13/02/2019
I received no order confirmation and the goods took a few weeks to arrive.
2.00
Poor

Arrowfile.com replies: 14/02/2019
I'm so sorry, we do normally inform customers when there is an expected delay due to stock problems, and this could be why your order confirmation didn't arrive. Unfortunately your order and therefore the communication seems to have been missed. We sincerely apologise and hope that you can enjoy your goods now they have finally arrived.

Date of publication
27/01/2019
Date of order
20/01/2019
27/01/2019
They had the cheek to charge £5.95 P&P for three sets of page number labels packed in a padded envelope, weight 165grams and sent by Royal Mail (non-tracked) post. Hey, Arrowfile, how about charging customers what it costs? Quality of goods excellent but shocking delivery charge: whole order was under £12 and then £6 on top...having a laugh methinks
2.00
Poor

Arrowfile.com replies: 29/01/2019
We are so sorry you feel our postage costs are too high. Orders over £10 are £5.95 but this isn't just the delivery cost, there is an associated admin and processing cost per order and also the packaging costs which we have to take into account. However as a gesture of goodwill we will refund your postage costs in this instance.