Date of publication
17/08/2019
Date of order
09/08/2019
17/08/2019
Disappointed. Despite the packaging the file had been damaged/bashed.
2.00
Poor
Date of publication
25/07/2019
Date of order
16/07/2019
25/07/2019
I have given you two stars because of the lack of communication. If an item is out of stock then you MUST inform the customer immediately & explain how long before they come. Also the customer services number on your email was incorrect. Having said that when I did get through to customer services by phone & email they were very helpful indeed so very happy with that.
2.00
Poor
Date of publication
16/03/2019
Date of order
09/03/2019
16/03/2019
Was asked for a ref number that would give me a discount. This never happened.
2.33
Poor
Date of publication
19/02/2019
Date of order
12/02/2019
19/02/2019
Ordered 2 photo albums ,was told after I had paid that they where out if stock and would not be back in stock for a couple of months ,then a couple of days later told me they where sending a pair of different albums and if I didn't like them I could send them back that was putting the hassle on me they should have asked if I wanted them to do that, the album's sent had 10 pages Less in each book
2.33
Poor
Arrowfile.com replies: 20/02/2019
I'm sorry communication seems to have failed so badly in this case, we did email you but received no response. Normally we would wait for confirmation but the operator informed you by email (still no response) and then sent an alternative product. Perhaps our emails were going to your junk folder? We sincerely apologise for the mix-up and await your instructions.
Date of publication
13/02/2019
Date of order
30/01/2019
13/02/2019
I received no order confirmation and the goods took a few weeks to arrive.
2.00
Poor
Arrowfile.com replies: 14/02/2019
I'm so sorry, we do normally inform customers when there is an expected delay due to stock problems, and this could be why your order confirmation didn't arrive. Unfortunately your order and therefore the communication seems to have been missed. We sincerely apologise and hope that you can enjoy your goods now they have finally arrived.
Date of publication
27/01/2019
Date of order
20/01/2019
27/01/2019
They had the cheek to charge £5.95 P&P for three sets of page number labels packed in a padded envelope, weight 165grams and sent by Royal Mail (non-tracked) post. Hey, Arrowfile, how about charging customers what it costs? Quality of goods excellent but shocking delivery charge: whole order was under £12 and then £6 on top...having a laugh methinks
2.00
Poor
Arrowfile.com replies: 29/01/2019
We are so sorry you feel our postage costs are too high. Orders over £10 are £5.95 but this isn't just the delivery cost, there is an associated admin and processing cost per order and also the packaging costs which we have to take into account. However as a gesture of goodwill we will refund your postage costs in this instance.
Date of publication
25/09/2018
Date of order
14/09/2018
25/09/2018
You still have not sent the free folder (blue) with the RAG4S sheets. Please send.
2.33
Poor
Arrowfile.com replies: 26/09/2018
I'm so sorry you gave us a bad review, as you seem to have misread the advert with the offer and used the wrong code and forgotten to add the FREE item to your basket. There is no way we would know which colour you wanted if you didn't put it in there. You used the 10 offer code instead. Customer services will be in contact to rectify the matter.
Date of publication
21/09/2018
Date of order
14/09/2018
21/09/2018
Very disappointed with this transaction. When my item did turn up (4 days at a cost of £3.95) it had a thick layer of dust on it. Not impressed.
2.00
Poor
Date of publication
07/09/2018
Date of order
30/07/2018
07/09/2018
I ordered some labels for stamp albums. What arrived was not as pictured on the website. When I emailed Arrowfile to question it, I got no reply.
2.33
Poor
Date of publication
03/09/2018
Date of order
15/08/2018
03/09/2018
I waited a whole week between order and despatch. Then another week for Royal Mail to deliver. Opened the envelope only to discover the company had failed to send me the correct items. Very frustrating.
1.67
Poor