Date of publication
08/01/2020
Date of order
01/01/2020
08/01/2020
Delivery person thought it was acceptable to drop it over the back gate to let it sit in the rain for the rest of the afternoon and early evening, in fact I only determined that it wasn't some detritus that had blown into my yard following the hooley of bad weather, when I saw on of my cats looking at it sideways, not able to make out what it was. The tray itself is something of a yoke about as ro
3.00
Fair

Arrowfile.com replies: 09/01/2020
We sincerely apologise for the lack of care taken with your parcel by the courier and will be passing on your comments to them. As for the tray it is designed to fit into a particular case rather than be a stand alone product therefore it does not normally need to be so robust. If you would like to look at the case the product code is C5790 @ £34.95 and holds 3 of the trays such as you purchased.

Date of publication
02/01/2020
Date of order
26/12/2019
02/01/2020
Very poor delivery instructions to both supplier and delivery services were ignored resulting in parcel being left unsecured in the rain.
Very dissapointed
3.00
Fair

Arrowfile.com replies: 08/01/2020
We sincerely apologise for this very disappointing delivery service and we have passed on your comments to our couriers.

Date of publication
30/11/2019
Date of order
23/11/2019
30/11/2019
Good service, quick delivery
3.00
Fair

Date of publication
20/11/2019
Date of order
29/10/2019
20/11/2019
Ordered 2 lots of blue files during October, got black both times, website said they were in stock. Customer service gave stock answers
3.00
Fair

Date of publication
20/11/2019
Date of order
13/11/2019
20/11/2019
Web site hard to navigate so I made an error in ordering. Staff were brilliant on the phone in sorting it.
3.00
Fair

Arrowfile.com replies: 21/11/2019
We're sorry that you found the website hard to navigate and would like to improve our customers experience. So if you could possibly email customer service to give us a better idea what you found difficult and what would make it easier, we would be very grateful.

Date of publication
13/11/2019
Date of order
02/11/2019
13/11/2019
Because I knew the goods would be high quality I let the order go through. No matter how I tried I could not get the £10 token deducted from the final bill. I was left with the feeling is was a "con" but I needed the files etc but it did leave a "nasty taste" at the end of ordering. Delivery was scheduled for Sunday pm but arrived Monday evening. Delivery/ordering were both disappointing
3.33
Fair

Arrowfile.com replies: 19/11/2019
Dear Doreen, sorry that offer was so confusing you needed to add the newsletter NL code to purchase a paper gift voucher for free, which would then be sent in the post for you to use on your next order. There was no way to get £10 off that first order. Many customers felt confused by it so we will make future offers a bit easier to use. Please contact customer services to get your voucher.

Date of publication
04/11/2019
Date of order
27/10/2019
04/11/2019
I consider postage of £5.95p to be quite excessive for the weight of the parcel. Ordered 3 packets of photo sheets but only received 1. The other 2 were sent immediately but order apparently not checked before despatch.
3.33
Fair

Date of publication
04/11/2019
Date of order
28/10/2019
04/11/2019
Would have been better if delivery had been quicker Also the site does not state that the items we ordered come in packs of two, having not ordered from them before
3.00
Fair

Arrowfile.com replies: 06/11/2019
If you add to basket straight from the category page without looking at the product in more detail I agree it does not state Set of 2 ( to keep description on one line) but if you click into the product it does say Set of 2. However we will be looking into this as it may be confusing. Thanks for flagging it up.

Date of publication
24/09/2019
Date of order
13/09/2019
24/09/2019
Good quality.
3.00
Fair

Date of publication
30/08/2019
Date of order
23/08/2019
30/08/2019
Very disappointed
3.33
Fair

Date of publication
11/08/2019
Date of order
28/07/2019
11/08/2019
My order acknowledgement said it would be delivered within 5 working days. After a week I had nothing. I emailed and asked if there was a problem and I was told that one of my items was out of stock & an alternative was suggested.
I am at a loss to know why I was not informed of this by the company. Emails are easy to send. Why was it up to me to chase this? Not impressed with customer service.
3.33
Fair

Arrowfile.com replies: 14/08/2019
We would like to sincerely apologise for the lack of communication which would normally happen when an item is out of stock. This was due to temporary staffing issues and unfortunately was not followed up. I do hope you have now been kept up to date regarding expected deliveries of new stock ? We of course apologise for any inconvenience caused.

Date of publication
23/07/2019
Date of order
16/07/2019
23/07/2019
Card arrived with a scuff mark on the top right corner.
3.00
Fair

Date of publication
03/07/2019
Date of order
25/06/2019
03/07/2019
The goods are good quality but postage is well overpriced
3.00
Fair

Date of publication
03/07/2019
Date of order
26/06/2019
03/07/2019
Hermes took 4 days to deliver during which their tracker said it would happen within hours but not so. Driver nice but did not speak English and had to be directed to the front door
3.33
Fair

Date of publication
02/05/2019
Date of order
25/04/2019
02/05/2019
Too expensive, but you seem to have a monopoly in these goods, so have to buy from you.
3.00
Fair

Date of publication
17/04/2019
Date of order
29/03/2019
17/04/2019
Hermes give you a delivery time and then when it passes say you were out This happened twice although I was in both times. The next day the item was dumped on the front doorstep without knocking (both times). To complain I rang Arrowfile on 0844 number which cost me £2. No response from them. They should use Royal Mail.
2.67
Fair

Date of publication
13/04/2019
Date of order
05/04/2019
13/04/2019
Unfortunately only 3 f the 4 openings per page worked.
2.67
Fair

Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
The tracking site did not work for 2 days. Day 3 I had to go out and within 5 mins of my return it was being delivered Too close for comfort But it could have meant more hassle had it been 5 minutes before my return.
3.33
Fair

Date of publication
24/03/2019
Date of order
15/03/2019
24/03/2019
I was sent the wrong sleeves, I ordered 35mm neg sleeves and got bookmark collectors sleeves, both had the same ref number, very disappointing.
3.00
Fair

Date of publication
22/02/2019
Date of order
14/02/2019
22/02/2019
All as expected.
3.00
Fair