Date of publication
05/12/2019
Date of order
28/11/2019
05/12/2019
Quick and efficient service but parcel was badly damaged on arrival. It had a large hole in the side. Luckily nothing was missing.
4.00
Good

Date of publication
29/11/2019
Date of order
22/11/2019
29/11/2019
easy to order, delivery was a little longer than expected but items in good condition on arrival
4.00
Good

Date of publication
28/11/2019
Date of order
21/11/2019
28/11/2019
Very satisfied.
4.00
Good

Date of publication
20/11/2019
Date of order
13/11/2019
20/11/2019
Quality product
4.00
Good

Date of publication
16/11/2019
Date of order
09/11/2019
16/11/2019
Site is relatively easy to use and products are of good quality and mostly reasonably priced. A good source of supplies for a variety of hobby collections and interests.
4.00
Good

Date of publication
10/11/2019
Date of order
02/11/2019
10/11/2019
Good product delivered on time. Only problem was with the web site which didn't seem fully compatible with edge
4.00
Good

Date of publication
10/11/2019
Date of order
31/10/2019
10/11/2019
Excellent service
4.33
Good

Date of publication
08/11/2019
Date of order
30/10/2019
08/11/2019
One item from order still to come
4.33
Good

Date of publication
04/11/2019
Date of order
28/10/2019
04/11/2019
As last year, they only had a small number of the greetings card we had chosen. I wanted 24, they only had 16. Christmas cards are often needed in quantity, so (in my opinion) they should stock considerably more.
But - nice product, otherwise good service.
4.33
Good

Date of publication
28/10/2019
Date of order
18/10/2019
28/10/2019
A go-to for this sort of stuff, and quick delivery too.
4.33
Good

Date of publication
25/10/2019
Date of order
18/10/2019
25/10/2019
Efficient service
4.33
Good

Date of publication
25/10/2019
Date of order
17/10/2019
25/10/2019
MyHermes has proved to be a generally bad delivery organisation in my experience.I have had uncompensated losses of many hundreds of pounds in the past.I am sorry that Arrowfile use them,although,so far, I have not lost an Arrowfile order,and those left out in the rain have not had the contents damaged.
I have no criticism of Arrowfile.Their products are essential to my lifestyle
4.33
Good

Date of publication
18/10/2019
Date of order
10/10/2019
18/10/2019
Got what I asked for. Delivery took a bit longer than the 5 days advertised and I had to ring them to ask. Buf I wasn't I'm any rush for if and the free postage was good. So overall no issues
4.00
Good

Date of publication
14/10/2019
Date of order
06/10/2019
14/10/2019
Ordering was easy,but delivery was not very quick despatch on Tuesday but goods didn't arrive till Friday.Nothing on web site till Thursday to say goods on the way.
4.00
Good

Date of publication
11/10/2019
Date of order
04/10/2019
11/10/2019
Thank uou
4.33
Good

Date of publication
01/10/2019
Date of order
22/09/2019
01/10/2019
Excellent service, will buy again.
4.00
Good

Date of publication
23/09/2019
Date of order
03/09/2019
23/09/2019
Good communication from the company
4.00
Good

Date of publication
23/09/2019
Date of order
14/08/2019
23/09/2019
Some items were out of stock but I was informed when I placed the order and I did not have to wait too long
4.00
Good

Date of publication
20/09/2019
Date of order
13/09/2019
20/09/2019
No real problems the order was correct and delivered on time
4.00
Good

Date of publication
18/09/2019
Date of order
11/09/2019
18/09/2019
I ordered acrylic display cases. I got them a few days after I placed the order and I am very happy with them. However, after I placed the order, I didn’t get an email confirming that I placed the order. Most shops on the internet send an email confirming the order. When I didn’t get the email, I wasn’t sure whether the order has gone through or whether I should attempt to order again.
4.33
Good

Arrowfile.com replies: 19/09/2019
I'm sorry if you felt uninformed. We do send out an auto-email to confirm each order and also one when goods are despatched. Perhaps they went to your junk folder?

Date of publication
18/09/2019
Date of order
04/09/2019
18/09/2019
Thank you for asking about your service but sent this request twice
4.33
Good

Date of publication
10/09/2019
Date of order
31/08/2019
10/09/2019
Very satisfied
4.33
Good

Date of publication
08/09/2019
Date of order
01/09/2019
08/09/2019
Arrowfile have a range of products that are difficult to source elsewhere in the digital age.If you still have lots of prints you need to display and preserve they are the go to people.
4.33
Good

Date of publication
07/09/2019
Date of order
26/08/2019
07/09/2019
I found the site difficult to use. It took 3 attempts to place my order. I wanted 2 packs but when I continued it increased my order. In the end I settled for 3 packs or it would have been none at all. If I could get them from a local store I would because of postage. It is very expensive, but the quality is good.Thank you
4.00
Good

Date of publication
06/09/2019
Date of order
23/08/2019
06/09/2019
The slipcases 2 out 3 were split at the corners (made of plastic), will have to reinforce them with clear sticky tape
3.67
Good

Date of publication
30/08/2019
Date of order
19/08/2019
30/08/2019
Disappointed in the binders as they were expensive but the plastic is uneven and bulgy. The pockets are unique and the same as I bought years ago so I am very pleased with them. Altogether though, the products are very expensive. Years ago the binders were better quality and provided free if you spent more than a certain amount. No such luck this time even though my order was close to £100.
4.33
Good

Date of publication
28/08/2019
Date of order
20/08/2019
28/08/2019
Goods well packed but delivery delayed. Came through postal service rather than courier as indicated.
4.33
Good

Date of publication
24/08/2019
Date of order
12/08/2019
24/08/2019
With the same product number you provided two different sleeve sizes. I have needed to trim 7 out of the 15 sleeves to fit in my clamshell boxes.
4.00
Good

Date of publication
23/08/2019
Date of order
16/08/2019
23/08/2019
Fast delivery. Goods as expected.
4.33
Good

Date of publication
19/08/2019
Date of order
12/08/2019
19/08/2019
had to order on line as girl didn't understand what I wanted on the phone
4.00
Good

Date of publication
19/08/2019
Date of order
01/08/2019
19/08/2019
I do not whey they could not have sent the parcel two weeks ago they sent me a e-mail at the 4x4 photo pockets where of stock
4.33
Good

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
I never have any problems with Arrowfile - their products are excellent and delivery is usually a few days - what's not to like.
3.67
Good

Date of publication
16/08/2019
Date of order
30/07/2019
16/08/2019
Easy transaction
4.00
Good

Date of publication
14/08/2019
Date of order
07/08/2019
14/08/2019
Excellent quality as usual.
4.33
Good

Date of publication
06/08/2019
Date of order
30/07/2019
06/08/2019
Arrowfile is a great company however their choose courier is severely off putting. Hermes is an awful delivery company. Intially given a deliverly time of between 2-4pm, stayed in to receive package but it did not come. At 2030 tracking was finally updated to say there was a problem and would be deliver the next day. For such expensive postage fees a far superior service is expected.
3.67
Good

Date of publication
29/07/2019
Date of order
21/07/2019
29/07/2019
Good material and expedition
4.00
Good

Date of publication
29/07/2019
Date of order
20/07/2019
29/07/2019
I had delivery and found that they had sent me wrong files.
The sleeves were ok so telephoned them and they a gave me a free returns address which I duly repacked files which were wrong and I am awaiting outcome they are out of stock of my original chevron files but they should not have sent me wrong ones
Awaiting confirmation that they have the files I returned.
4.33
Good

Date of publication
27/07/2019
Date of order
20/07/2019
27/07/2019
In general I like the quality and range of Arrowfile products, however I found that the inserts stated as being suitable for bookmark storage, would not hold the standard leather bookmarks, being too narrow and too short. I had to return them. I have bought excellent inserts for this purpose in the past, but they seem to be no longer available.
3.67
Good

Arrowfile.com replies: 29/07/2019
It is usually better to find the refills you want by pocket size rather than description as they can be used for so many things. I'm not sure of the exact size of your bookmarks but have a look at RAMM3V which may be more suitable?

Date of publication
24/07/2019
Date of order
08/07/2019
24/07/2019
I bought a tickets file, but the design is TERRIBLE. Although well-made, and pockets good quality plastic, the pockets themselves are open at the TOP! This creates a very long opening from which tickets are VERY likely to slip out. If you accidentally were to hold the file upside down, all the tickets would fall out. This is a CRAZY design. Pockets SHOULD be open on SIDE closest to file SPINE
3.67
Good

Date of publication
20/07/2019
Date of order
13/07/2019
20/07/2019
Good product, happy .
4.00
Good