Arrowfile is a great company however their choose courier is severely off putting. Hermes is an awful delivery company. Intially given a deliverly time of between 2-4pm, stayed in to receive package but it did not come. At 2030 tracking was finally updated to say there was a problem and would be deliver the next day. For such expensive postage fees a far superior service is expected.
I had delivery and found that they had sent me wrong files.
The sleeves were ok so telephoned them and they a gave me a free returns address which I duly repacked files which were wrong and I am awaiting outcome they are out of stock of my original chevron files but they should not have sent me wrong ones
Awaiting confirmation that they have the files I returned.
In general I like the quality and range of Arrowfile products, however I found that the inserts stated as being suitable for bookmark storage, would not hold the standard leather bookmarks, being too narrow and too short. I had to return them. I have bought excellent inserts for this purpose in the past, but they seem to be no longer available.
Arrowfile.com replies: 29/07/2019
It is usually better to find the refills you want by pocket size rather than description as they can be used for so many things. I'm not sure of the exact size of your bookmarks but have a look at RAMM3V which may be more suitable?
I bought a tickets file, but the design is TERRIBLE. Although well-made, and pockets good quality plastic, the pockets themselves are open at the TOP! This creates a very long opening from which tickets are VERY likely to slip out. If you accidentally were to hold the file upside down, all the tickets would fall out. This is a CRAZY design. Pockets SHOULD be open on SIDE closest to file SPINE
I have only put fair on delivery as the courier consistently leaves the package on the doorstep which is not a safe place when I am out. I am sure I put for them to leave it over my side gate but in any case they should try my neighbours. Also the courier does not notify me that my parcel is out for delivery until they are about to deliver the parcel - I need to know first thing in the morning.
The CD/DVD refill pages were not as depicted. the Despatch Note described them as ICE not as on the Invoice. I bought 4 sets of the clear ones as shown in the past as they could hold CDs in cardboard sleeves. The detail of the depicted image does use the word ICE but the shown version is wrong.
The new sheets fit the standard albums but the slots are barely large enough for cardboard sleeves.