Date of publication
19/08/2019
Date of order
12/08/2019
19/08/2019
had to order on line as girl didn't understand what I wanted on the phone
4.00
Good

Date of publication
19/08/2019
Date of order
01/08/2019
19/08/2019
I do not whey they could not have sent the parcel two weeks ago they sent me a e-mail at the 4x4 photo pockets where of stock
4.33
Good

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
I never have any problems with Arrowfile - their products are excellent and delivery is usually a few days - what's not to like.
3.67
Good

Date of publication
16/08/2019
Date of order
30/07/2019
16/08/2019
Easy transaction
4.00
Good

Date of publication
14/08/2019
Date of order
07/08/2019
14/08/2019
Excellent quality as usual.
4.33
Good

Date of publication
06/08/2019
Date of order
30/07/2019
06/08/2019
Arrowfile is a great company however their choose courier is severely off putting. Hermes is an awful delivery company. Intially given a deliverly time of between 2-4pm, stayed in to receive package but it did not come. At 2030 tracking was finally updated to say there was a problem and would be deliver the next day. For such expensive postage fees a far superior service is expected.
3.67
Good

Date of publication
29/07/2019
Date of order
21/07/2019
29/07/2019
Good material and expedition
4.00
Good

Date of publication
29/07/2019
Date of order
20/07/2019
29/07/2019
I had delivery and found that they had sent me wrong files.
The sleeves were ok so telephoned them and they a gave me a free returns address which I duly repacked files which were wrong and I am awaiting outcome they are out of stock of my original chevron files but they should not have sent me wrong ones
Awaiting confirmation that they have the files I returned.
4.33
Good

Date of publication
27/07/2019
Date of order
20/07/2019
27/07/2019
In general I like the quality and range of Arrowfile products, however I found that the inserts stated as being suitable for bookmark storage, would not hold the standard leather bookmarks, being too narrow and too short. I had to return them. I have bought excellent inserts for this purpose in the past, but they seem to be no longer available.
3.67
Good

Arrowfile.com replies: 29/07/2019
It is usually better to find the refills you want by pocket size rather than description as they can be used for so many things. I'm not sure of the exact size of your bookmarks but have a look at RAMM3V which may be more suitable?

Date of publication
24/07/2019
Date of order
08/07/2019
24/07/2019
I bought a tickets file, but the design is TERRIBLE. Although well-made, and pockets good quality plastic, the pockets themselves are open at the TOP! This creates a very long opening from which tickets are VERY likely to slip out. If you accidentally were to hold the file upside down, all the tickets would fall out. This is a CRAZY design. Pockets SHOULD be open on SIDE closest to file SPINE
3.67
Good

Date of publication
20/07/2019
Date of order
13/07/2019
20/07/2019
Good product, happy .
4.00
Good

Date of publication
20/07/2019
Date of order
02/06/2019
20/07/2019
I have only put fair on delivery as the courier consistently leaves the package on the doorstep which is not a safe place when I am out. I am sure I put for them to leave it over my side gate but in any case they should try my neighbours. Also the courier does not notify me that my parcel is out for delivery until they are about to deliver the parcel - I need to know first thing in the morning.
4.33
Good

Date of publication
15/07/2019
Date of order
08/07/2019
15/07/2019
swift delivery, good product
4.33
Good

Date of publication
07/07/2019
Date of order
29/06/2019
07/07/2019
Order received as expected and in a timely manner.
4.00
Good

Date of publication
03/07/2019
Date of order
23/06/2019
03/07/2019
No problems
4.33
Good

Date of publication
25/06/2019
Date of order
11/06/2019
25/06/2019
Arrowfile phoned to say the delivery would be delayed by at least 2 weeks.
4.33
Good

Date of publication
25/06/2019
Date of order
18/06/2019
25/06/2019
As Always good service with the products on time and we'll packaged
4.00
Good

Date of publication
22/06/2019
Date of order
15/06/2019
22/06/2019
Very good service well pleased with it.
4.00
Good

Date of publication
22/06/2019
Date of order
15/06/2019
22/06/2019
As ordered
4.00
Good

Date of publication
20/06/2019
Date of order
12/06/2019
20/06/2019
Some coin sliders were missing. I have not examined the rest of the order. No big deal
4.33
Good

Date of publication
19/06/2019
Date of order
11/06/2019
19/06/2019
It was a very small order but still got charged full packing and postage and it was posted second class at that.
4.33
Good

Date of publication
18/06/2019
Date of order
11/06/2019
18/06/2019
Used several always satisfactory
4.00
Good

Date of publication
11/06/2019
Date of order
04/06/2019
11/06/2019
Prompt delivery.no complaints
4.00
Good

Date of publication
10/06/2019
Date of order
02/06/2019
10/06/2019
Used before, will use them again.
4.00
Good

Date of publication
01/06/2019
Date of order
03/04/2019
01/06/2019
This order took nearly two months to complete - which is unusual for this company - otherwise it would have been 5 stars all round
4.33
Good

Date of publication
13/05/2019
Date of order
06/05/2019
13/05/2019
Excellent goods, quick delivery. Website not always user friendly.
4.00
Good

Date of publication
13/05/2019
Date of order
06/05/2019
13/05/2019
The CD/DVD refill pages were not as depicted. the Despatch Note described them as ICE not as on the Invoice. I bought 4 sets of the clear ones as shown in the past as they could hold CDs in cardboard sleeves. The detail of the depicted image does use the word ICE but the shown version is wrong.

The new sheets fit the standard albums but the slots are barely large enough for cardboard sleeves.
4.00
Good

Date of publication
09/05/2019
Date of order
02/05/2019
09/05/2019
The usual good service.
4.33
Good

Date of publication
09/05/2019
Date of order
02/05/2019
09/05/2019
What I expected good quality and good service.
4.00
Good

Date of publication
04/05/2019
Date of order
27/04/2019
04/05/2019
Delivery was as promised.
Not had to use customer service so cannot rate.

Haven't used the product yet either. Seems as though it will do the job but I gave thousands of slides to scan & file. This batch is for a trial run and if it goes well I will be ordering a lot more.
4.00
Good

Date of publication
01/05/2019
Date of order
24/04/2019
01/05/2019
Goods arrived as stated. Have been using arrowfile for a number of years and am pleased with items.
4.33
Good

Date of publication
29/04/2019
Date of order
18/04/2019
29/04/2019
Prompt service and excellent products
4.33
Good

Date of publication
28/04/2019
Date of order
20/04/2019
28/04/2019
No comment
4.00
Good

Date of publication
26/04/2019
Date of order
16/04/2019
26/04/2019
Tracking process very limited:
I expected delivery sooner than the ten days it eventually took.
4.00
Good

Date of publication
16/04/2019
Date of order
08/04/2019
16/04/2019
Fine
4.00
Good

Date of publication
15/04/2019
Date of order
06/04/2019
15/04/2019
would have been 5 stars, but found it difficult to find one product I wanted on their website
4.00
Good

Date of publication
11/04/2019
Date of order
04/04/2019
11/04/2019
Good
4.00
Good

Date of publication
01/04/2019
Date of order
25/03/2019
01/04/2019
Arrived in good time
4.33
Good

Date of publication
27/03/2019
Date of order
18/03/2019
27/03/2019
It's been a while since i ordered from Arrowfile & was disappointed as two of the ring binders had damaged corners,not a fault of packaging or delivery.Now awaiting replacements.
3.67
Good

Date of publication
18/03/2019
Date of order
10/03/2019
18/03/2019
Very pleased with the product and good delivery. Would use again.
4.00
Good