Date of publication
31/10/2019
Date of order
31/10/2019
31/10/2019
Really good quality products
4.33
Good

Date of publication
23/07/2019
Date of order
23/07/2019
23/07/2019
Unfortunately the candle holder was damaged on arrival however this was all resolved efficiently and speedily.
Customer Service experience was excellent and the Customer Service Adviser Josie was wonderful.
Having being a Customer of Nordic House for some years I can highly recommend their products and the Service in every respect. They are a class company.
4.33
Good

Date of publication
02/04/2019
Date of order
02/04/2019
02/04/2019
Have had to rate Customer Service as poor, as was not allowed to return one of my items as Nordic Home stated the shelves came in a specific box...which they didn't, and they won't accept the return without the 'original packaging' (which didn't actually exist). They were in bubble wrap alone within the larger box that my other item came in. Am disappointed therefore with the customer service.
3.67
Good

Nordic House replies: 03/04/2019
Thank you for your feedback. We’re so sad to hear you’re disappointed after your conversation with our customer care team. I understand that your return request was made outside of our returns period & whilst we always try to help by replacing packaging, it’s not possible if it is bespoke to a specific product. If you’d like to have a chat with us about this further, we’ll be very happy to help.

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
The ordering process was amazing and the dispatch was really prompt. My only issue was with delivery as I re-scheduled the delivery (which was confirmed), yet DPD still delivered on the original day
4.00
Good

Date of publication
21/03/2019
Date of order
21/03/2019
21/03/2019
I was a little disappointed with the lamp as I was expecting it to be heavier but as it was for a birthday present I didn’t have time to return it
Delivery was excellent no quibble about that.
4.33
Good

Date of publication
26/02/2019
Date of order
26/02/2019
26/02/2019
Absolutely love the faux olive tree, looks perfect in my hall. Very realistic. Sadly delivery was an issue, not to do with Nordic House but DPD dumping the tree at our local school Leaving me to go and track it down. Again, nothing to do with Nordic House.
4.00
Good