Date of publication
09/04/2024
Date of order
09/04/2024
09/04/2024
Sadly came up not working and a bit expensive to keep trying. I followed the instructions to the letter
1.00
Very Poor
Date of publication
09/04/2024
Date of order
09/04/2024
09/04/2024
1.00
Very Poor
Date of publication
02/03/2024
Date of order
02/03/2024
02/03/2024
product unsuitable for home testing
1.00
Very Poor
Date of publication
29/11/2023
Date of order
29/11/2023
29/11/2023
I paid to find out what intolerances my child has and the results reacted to all the foods he ear and the foods he does not appeared negative. Then the team explained that test reacts to the food we eat often and it may not be intolerance. I requested refund and nothing. Avoid.
1.00
Very Poor
Lifelab Testing replies: 28/02/2024
Hi Yana, thank you for your review. I am very sorry to hear that you are not completely satisfied with the testing and service. I can see from your correspondence with our team that you were concerned that foods your child has not consumed did not show. Our team explained this is because IgG is dependent on memory and if the food has not been consumed in some time, it is less likely to show on a
Date of publication
11/10/2023
Date of order
11/10/2023
11/10/2023
Good Afternoon.

I am hoping you might be able to help me.
I have to be honest I was so surprised and quite shocked to get the results I received from you.
All my life I have suffered with intolerances and allergies. But to my surprise everything that I know I have a problem with did not show up in any way, shape, or form. I am honestly wondering if my blood was delayed in the post or something
1.00
Very Poor
Lifelab Testing replies: 17/10/2023
Hi Sarah, thank you for your review. I can see you have not yet reached out to our team via email or our 24/7 website LiveChat regarding your test results. There are a number of reasons why a known allergy or intolerance may not show on your report, relating to testing methodology, when previous testing was completed, and any medications you may have been taking. Please do reach out to our team
Date of publication
02/09/2023
Date of order
02/09/2023
02/09/2023
1.00
Very Poor
Lifelab Testing replies: 18/09/2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@lifelabtesting.com who will be more than happy to assist. We are always trying to improve our service,
Date of publication
26/08/2023
Date of order
26/08/2023
26/08/2023
My results arrived which indicated a supposed allergy to meat, fish and wheat. I restricted my diet but turns out I am allergic to tree nuts which did not show up as they don't test many, even though these are common allergens. I had a big reaction. Now have an epipen. I found the results misleading.
1.00
Very Poor
Lifelab Testing replies: 18/09/2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@lifelabtesting.com who will be more than happy to assist. We are always trying to improve our service,
Date of publication
06/05/2023
Date of order
06/05/2023
06/05/2023
1.00
Very Poor
Lifelab Testing replies: 11/05/2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. We can see there was a small delay in delivering your test kit due to a Royal Mail delay. While these types of delays are outside of our control, we do understand these can be frustrating. We would love to hear from you about how we can improve our services. As we are always trying to improve our service,
Date of publication
25/04/2023
Date of order
25/04/2023
25/04/2023
Been nearly 2 week’s haven’t had any feedback yet
1.00
Very Poor
Lifelab Testing replies: 25/04/2023
Thank you for your review. I am very sorry to hear you are not completely satisfied with the service. I am pleased to confirm your sample arrived at our lab Thursday 20th April and is currently with our lab team being tested. Your results will be available to view and download from your account this week. If you have any further questions, please don't hesitate to reach out to info@lifelabtesti