Date of publication
15/11/2019
Date of order
31/10/2019
15/11/2019
Test was incomplete and its proving extremely difficult to resolve it. Livechat is excellent but still cannot resolve it.
2.33
Poor

lifelabtesting.com replies: 18/11/2019
Hi There, i can see you have spoken to my colleague and this has all now been sorted for you.

Date of publication
30/10/2019
Date of order
13/10/2019
30/10/2019
Delivery of the product and results were given fast

The poor results are given as I am requesting a refund as the important point of having to be eating the foods they are testing for to get accurate results is not present on the site ... even in the FAQs - which therefore lead to false results.
2.33
Poor

lifelabtesting.com replies: 31/10/2019
We’d really like to discuss this further with you and resolve any issues. Please get in touch with us via the Live Chat service on our website and we will do our best to resolve this. Thanks, Kind Regards, Customer Care.

Date of publication
09/10/2019
Date of order
21/09/2019
09/10/2019
No communication with customer regarding delivery of sample. Asked why 2 tests contradicted each other - got no reply
2.00
Poor

lifelabtesting.com replies: 11/10/2019
We endeavour to provide the best service possible to our customers, we’re sorry to hear you feel as if you have not experienced this. We would like to take the necessary steps to rectify this. Please get in touch with us via our Live Chat Service at your convenience and we will do our best to fix any outstanding issues. Thank you, Kind Regards, Customer Care Team

Date of publication
06/10/2019
Date of order
22/09/2019
06/10/2019
Bought 3 tests. Submitted all at the same time, have received 1 back and still waiting a week later for the other two
2.33
Poor

lifelabtesting.com replies: 09/10/2019
After speaking with yourself via email.Two of the kits were not activated so the results would not show. After activating these for you the 3 sets of results are now in your account. If you need any further assistance please let me know.

Date of publication
29/03/2019
Date of order
13/03/2019
29/03/2019
I chose the test kit C (allergies and intolerances). Unfortunately the allergy test did not puck up some very severe inhalant allergies I have which are confirmed by NHS skin prick tests and that were also tested for in the kit. The seller refuses to refund or correct situation and even requested private medical records. AVOID AT ALL COSTSCOMPLETELY UNRELIABLE.
2.00
Poor

lifelabtesting.com replies: 01/04/2019
Where possible, we like to explain the true story behind negative comments. When Beatriz commented to say that known allergies were not found, we reached out to examine any anomalies. Beatriz refuses to provide the name of the test taken. We’ve repeatedly tried to encourage a conversation with our BANT registered nutritional therapist. Unfortunately, Beatriz has decided the other test is correct.

Date of publication
16/12/2018
Date of order
02/12/2018
16/12/2018
1) The whole experience is quite poor. It takes one week to reach to the lab. Not sure if the sample is still good to be tested and how accurate the result is?

2) The system is down and cannot check where my sample is until I called back to the customer service to inquire

Up to now, the result is still not yet received
2.00
Poor