Date of publication
15/03/2024
Date of order
15/03/2024
15/03/2024
I ordered two pumps and you dealt with my request very quickly. Unfortunately you missed my house number off the address which caused confusion at UPS and a delay in delivery.
3.00
Fair
Date of publication
23/02/2024
Date of order
23/02/2024
23/02/2024
Received printer but none UK plug so can't use it
3.00
Fair
conrad.com replies: 25/02/2024
Dear Customer, all our products are EU plug. Please contact the customer service to initiate a returns process.
Date of publication
16/02/2024
Date of order
16/02/2024
16/02/2024
box came in damaged and open but luckily non of the content was missing
3.00
Fair
conrad.com replies: 25/02/2024
Dear Customer, I apologise for the circumstances which were apparently caused during transport. Please contact our customer service to solve the problem.
Date of publication
13/02/2024
Date of order
13/02/2024
13/02/2024
Good morning,

According to the reception of the package corresponding to Conrad order 2009165524 (our order PO2190_Conrad) it arrived damaged, evidently closed with tape and one item was missing.

Invoice 9759909139
Order number: 2009165524

Item 1570224 Qty: 2 (1) received
Item 1570224 Qty: 2 (2) received, 1 opened look attached photo.

you can contact us to the following email address:
3.00
Fair
conrad.com replies: 25/02/2024
Dear Customer, you contacted our customer service department with this request on 14 February and the problem was resolved by us on 15 February. Thank you for your patience and understanding.
Date of publication
17/01/2024
Date of order
17/01/2024
17/01/2024
Good variety of products.
Expensive shipping and not accurate (incomplete delivery details written on the package, missing phone number for contact).
3.00
Fair
Date of publication
12/01/2024
Date of order
12/01/2024
12/01/2024
I have orderred by mistake wrong profuct , I have niciced than immediately snd tried to stop prosess & stop shipping.
I do not sucseed and shipin arrived before any response from conrads customer service. This lead extra cost to me & conrad. Also useless enviromental emissions from extra transports.
Hope to get my shipping costs back = 10€
3.00
Fair
Date of publication
21/12/2023
Date of order
21/12/2023
21/12/2023
I received the package, I filmed its unboxing, the package being well damaged by the UPS people... the welding machine arrived with a broken fan grill, a sign that it suffered a mechanical shock... from experience I say that the shocks mechanics of inverter type welding machines are not beneficial at all, they are even harmful, they can make them non-functional! To test it functionally, I have not
3.00
Fair
Date of publication
28/11/2023
Date of order
28/11/2023
28/11/2023
yes, the site delivery date information needs to a bit accurate than this operation!
3.00
Fair
Date of publication
15/11/2023
Date of order
15/11/2023
15/11/2023
Small item in a big box with product open and lid open?
3.00
Fair
conrad.com replies: 16/11/2023
Dear Customer, please contact sales@conrad.com with your customer number and order number to discuss the transport damage.
Date of publication
26/09/2023
Date of order
26/09/2023
26/09/2023
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sor
3.00
Fair
Date of publication
14/09/2023
Date of order
14/09/2023
14/09/2023
3.00
Fair
Date of publication
11/08/2023
Date of order
11/08/2023
11/08/2023
Quick delivery.
3.00
Fair
conrad.com replies: 11/11/2023
Dear Customer, thank you for your positive feedback. Please let us know how we can improve our service and reach all stars
Date of publication
17/07/2023
Date of order
17/12/2020
17/07/2023
Pathetic delivery service.
Expensive produc9.
3.00
Fair
conrad.com replies: 11/11/2023
Dear Customer, thank you for your feedback.
Date of publication
09/05/2023
Date of order
09/05/2023
09/05/2023
3.00
Fair