Date of publication
24/03/2024
Date of order
17/03/2024
24/03/2024
1.00
Very Poor
Date of publication
21/03/2024
Date of order
20/03/2024
21/03/2024
We bought a lovely wood beam over table light which was delivered yesterday. It is not only badly damaged, someone has tried to do a repair on it which is awful and totally visible. I have tried and tried to email with their customer email address and filling out their online form and NOBODY has had the good manners to answer me. We simply want this collected and replaced. It should never have
1.00
Very Poor
Date of publication
12/12/2023
Date of order
05/12/2023
12/12/2023
Very quick to arrive but it does not work
1.00
Very Poor
illumination.co.uk replies: 23/01/2024
After receiving the complaint, we immediately sent a replacement.
Date of publication
08/12/2023
Date of order
01/12/2023
08/12/2023
Apart from confirmation of payment email on 1/12/24, (not even confirmation of order and details), one week later I have not heard anything else. Very poor considering how easy it is to send email updates. xx
1.00
Very Poor
Date of publication
30/11/2023
Date of order
12/11/2023
30/11/2023
Item was advertised as available in stock. I then received a communication saying the manufacturer in fact manufactured to order, and that given this the items would not be returnable. I therefore requested the order be cancelled.

Two weeks later I realised I had received no refund. After initially being told the refund was issued immediately after my cancellation request, I raised a Paypal
1.00
Very Poor
Date of publication
16/10/2023
Date of order
09/10/2023
16/10/2023
Unacceptable delay in shipping order, requested order cancellation & refund, no response from supplier.
1.00
Very Poor
Date of publication
30/08/2023
Date of order
22/08/2023
30/08/2023
not very happy at all, if this is German quality they can keep it, first of all the base is badly scratched, & I can't get it to work, I am left with a £143.95 ornament as it came with a continental plug so i had to change the plug to connect it to the mains which means that it won't be accepted on returns
1.00
Very Poor
Date of publication
06/05/2023
Date of order
24/04/2023
06/05/2023
There is no update on the parcel after they despatched it and the company parcel force in unhelpful. Illumination team still want me to wait for them to deliver. Instead of getting in touch with parcel force, they asked me to wait.
1.00
Very Poor