Their response to email communication is poor. It took a number of days after I had paid for the order at the same time I ordered. Over a week later they confirmed the order would be delivered next week. And I had to ask twice when the order would be delivered, again their response was poor.
When the order arrived it worked well but it took a lot longer than estimated on the supplier's website to arrive - 13 days not the 4 8 days billed.
Date of publication
Date of order
The light was delivered within the stated time, but would have liked to have receive it sooner. The packaging looked sturdy, but when we opened the box up the light fitting was dented on 3 sides on the base, on 2 sides on the cover and the glass had scratches on one side. Due to lack of time we are not in a position to return the light and so will use it, but we will not use Illumination again.