Date of publication
04/02/2024
Date of order
28/01/2024
04/02/2024
4.00
Good

Date of publication
09/01/2024
Date of order
30/12/2023
09/01/2024
Good led light fitting.Just what I needed for the kitchen
4.00
Good

Date of publication
03/01/2024
Date of order
27/12/2023
03/01/2024
Good products good communication, and a pretty quick delivery. The only thing that stop a 5 star award is that I do not think that the products are particularly well protected for what is a long time in travel.
4.00
Good

Date of publication
27/12/2023
Date of order
26/11/2023
27/12/2023
Unfortunately there were issues with the first light received. I was impressed with the good communications and willingness to put things right. Very good customer service
4.00
Good

Date of publication
13/12/2023
Date of order
06/12/2023
13/12/2023
There was a problem with UK customs but Illumination resolved it quickly.

The products are very good.
4.00
Good

Date of publication
09/10/2023
Date of order
26/09/2023
09/10/2023
Great light which looks good but could have done with being told the right E27 bulb to fit it as we wasted our money on a bulb that didn't fit. Instructions for sensor function weren't great but we managed to fiddle about and get it to work well.
4.00
Good

Date of publication
25/09/2023
Date of order
18/09/2023
25/09/2023
A very good good choice of lamps and excellent customer service! I gave 4 stars only because some lamp descriptions are not very accurate. I was interested in solid wood lamps but some say "wood" even thought it's wood imitation (some indeed say "wood like"). Also description "light" or "dark" wood is not sufficient and can be misleading. If a lamp is made of oak, rubber wood or bamboo it should b
4.00
Good

Date of publication
28/06/2023
Date of order
16/06/2023
28/06/2023
Product as described and arrived without big delay
4.00
Good

Date of publication
05/02/2023
Date of order
28/01/2023
05/02/2023
The order was correct
4.00
Good

Date of publication
30/11/2022
Date of order
23/11/2022
30/11/2022
Placed an order, unfortunately, the delivery date that came through was unsuitable, they cancelled the order no problem and refunded promptly, it was a shame that the wait for the lights was so long, otherwise 5 stars.
4.00
Good

Date of publication
04/05/2022
Date of order
24/04/2022
04/05/2022
4.00
Good

Date of publication
15/03/2022
Date of order
20/02/2022
15/03/2022
I admit to being a little concerned when I first placed my order, as i hadn’t read the reviews until after and had some concerns about a payment of tax possibly due and if so to apply for reimbursement. It did take a while before i received a reply to my email so communication could be improved. Anyway continued with the order and received an email to say it had been despatched. I was therefore
4.00
Good

Date of publication
21/02/2022
Date of order
14/02/2022
21/02/2022
The price, ordering process and delivery times were all exceptional, however, no fault of the supplier, one of the lamps was badly damaged during transit, I am waiting for a response from Illumination. co. uk, I've asked for it to be replaced
4.00
Good

Date of publication
02/12/2021
Date of order
15/11/2021
02/12/2021
Product is great and delivery info was good. I deducted a point because I was unaware that customs charges would need to be paid and the cost of the additional bulbs made this a very expensive purchase which I may not have done if I’d know at the time of purchase
4.00
Good

Date of publication
30/11/2021
Date of order
21/11/2021
30/11/2021
Great item, nice lights at a very competitive price. Delivered quickly but needed to be packaged better, luckily the lights were okay despite the poor packaging. Would have given 5 stars if packaged better
4.00
Good

Date of publication
22/11/2021
Date of order
13/11/2021
22/11/2021
Would have given 5 stars but like others was concerned to see the company was not in the UK despite co.uk web address. However, they do make that clear in the ordering process so proceeded with the order and was very happy with the prompt service and delivery. No unexpected customs charges and goods arrived in good condition within a week of ordering so hope this will reassure others wanting to bu
4.00
Good

Date of publication
11/11/2021
Date of order
21/10/2021
11/11/2021
Well packaged and lights are as per description and pictures shown on their website.
Order processing was slow and I had to nudge them into action, so missed out on 5 stars.
shipping was slow, but blame Brexit for that.
4.00
Good

Date of publication
09/11/2021
Date of order
02/11/2021
09/11/2021
An excellent product, just as anticipated and it now has prove of place in the lounge.

The ordering process and payment were fine, it may have helped if there was confirmation that there would not be any customs duty payable on arrival in the UK, minor point.

Delivery was on time however... the packaging did leave something to be desired. The box was massive but that didn't stop there being eve
4.00
Good

Date of publication
04/11/2021
Date of order
28/10/2021
04/11/2021
Great product and very fast delivery

The bulb did not look right in the lap (too large) but a quick email and problem was sorted. Very smooth service
4.00
Good

Date of publication
29/10/2021
Date of order
13/10/2021
29/10/2021
Good website, large choice and prompt delivery. The product is good quality and looks great, now installed. The reason for only four stars is that this is not a UK company. It is actually German and using a .co.uk URL is a bit disingenuous. Otherwise, I am very pleased.
4.00
Good

Date of publication
22/10/2021
Date of order
15/10/2021
22/10/2021
Purchased the NAGU LED Floor Lamp on 15/10/21. Stated that delivery would be in 6-10 business days. I was so delighted that it actually arrived on 20/10/21.
However, the website did not say that it would be fitted with a continental type plug and would also be provided with a UK adapter. Not a deal breaker but would have been nice to know.
Otherwise I'm very pleased with my purchase, which so fa
4.00
Good