Date of publication
30/05/2019
Date of order
08/05/2019
30/05/2019
Great product, let down by poor customer service. Had to chase up due to delivery expectation being incorrect, shame they didn't let me know, otherwise 5.
3.67
Good

Date of publication
23/05/2019
Date of order
16/05/2019
23/05/2019
goods were as per order good quality
4.33
Good

Date of publication
22/05/2019
Date of order
22/04/2019
22/05/2019
Waiting time is pretty long but it was in line with the information on the website. The delivery was in two parts (shade & lamp) and both came on different days. During transport, a shade was damaged and it had few dents. I requested replacement which I received without the need for returning the original shade. This was less hussle for me. A table lamp and shade which I've bought is beautiful.
3.67
Good

Date of publication
20/05/2019
Date of order
13/05/2019
20/05/2019
delivered on time and packed really well
4.00
Good

Date of publication
13/05/2019
Date of order
06/05/2019
13/05/2019
No complaints, happy with the lights and the service
4.00
Good

Date of publication
12/05/2019
Date of order
28/04/2019
12/05/2019
Great lights at a good price, but shipment sat around awaiting collection.
4.00
Good

Date of publication
10/05/2019
Date of order
18/04/2019
10/05/2019
Items are exactly as advertised and in excellent condition. Customer service was great
4.00
Good

Date of publication
02/05/2019
Date of order
25/04/2019
02/05/2019
We would have increased the rating for delivery should the delivery been quicker
3.67
Good

Date of publication
01/05/2019
Date of order
09/04/2019
01/05/2019
took along time to arrive but really happy with the light. easy to fit and looks amazing
4.00
Good

Date of publication
27/04/2019
Date of order
19/04/2019
27/04/2019
The lamp I ordered came very well packed with no defects but the quality of the shade is very poor and let's the overall effect of the lamp down. I will probably replace the shade in the future, such a shame
3.67
Good

Date of publication
04/04/2019
Date of order
19/03/2019
04/04/2019
ALL GOOD. THANK YOU.
4.33
Good

Date of publication
01/04/2019
Date of order
09/03/2019
01/04/2019
Delivery bit slow but came good in the end
4.00
Good

Date of publication
31/03/2019
Date of order
23/03/2019
31/03/2019
All good
4.00
Good

Date of publication
21/03/2019
Date of order
05/03/2019
21/03/2019
Delivery took a a while but very pleased with the product.
4.00
Good

Date of publication
20/03/2019
Date of order
16/02/2019
20/03/2019
Good service
4.33
Good

Date of publication
15/03/2019
Date of order
05/03/2019
15/03/2019
Delivery let’s you down but product great
3.67
Good

Date of publication
11/03/2019
Date of order
28/02/2019
11/03/2019
Lamp was not as nice as the photo in the advert.
3.67
Good

Date of publication
06/03/2019
Date of order
27/02/2019
06/03/2019
Only issue would be better communication an update as to where the order is up to
Other than that
Good service would use again

Thanks
3.67
Good

Date of publication
18/02/2019
Date of order
03/02/2019
18/02/2019
Product delivered and packed we’ll but not fitted as yet so can’t say more at this time
4.00
Good

Date of publication
14/02/2019
Date of order
21/01/2019
14/02/2019
Items were delivered quickly - within 2 weeks.
Products look ok - However sent back as the three lamps ordered were UE plugs - adapters were needed which is safety hazard as they are not meant to be used permanently.For this reason it is illegal to sell electrical items in the UK with 2-pin plugs and adapters.
Smooth return and refund. However what a waste of time;-(
3.67
Good

Date of publication
10/02/2019
Date of order
30/01/2019
10/02/2019
Nice light, just what we wanted
4.00
Good

Date of publication
05/02/2019
Date of order
29/01/2019
05/02/2019
Very pleased
4.33
Good

Date of publication
31/01/2019
Date of order
17/01/2019
31/01/2019
The order seems to have been delayed, once I queried the delay it was dispatched within 24 hours and delivered quickly.
4.33
Good

Date of publication
28/01/2019
Date of order
14/01/2019
28/01/2019
Good service and good products, but unfortunately they did not do what I wanted. Return fior full credit was quickly accepted and I am now awaiting DHL to enable the return.
4.33
Good

Date of publication
23/01/2019
Date of order
16/01/2019
23/01/2019
Light fitting was delivered ahead of schedule. Have yet to fit it, but it looks great - solid and well-finished.
I called the helpline with a query before I placed the order, and received helpful and most satisfactory service. Overall, I can highly recommend this company.
One gripe with this order was with the choice of DHL as courier. Options for collection were limited and inconvenient. Shame.
4.33
Good

Date of publication
22/01/2019
Date of order
08/01/2019
22/01/2019
Product is really very good but delivery took longer than it should.
Product only had German language warranty and
it came with a Euro plug.
4.33
Good

Date of publication
21/01/2019
Date of order
14/01/2019
21/01/2019
Great products and really prompt delivery
4.00
Good

Date of publication
17/01/2019
Date of order
06/01/2019
17/01/2019
Quick delivery and a good lamp. Initially there were problems regarding packaging and minor issues with the lamp however these were dealt with promptly and satisfactorily by the customer services team
4.33
Good

Date of publication
07/01/2019
Date of order
26/12/2018
07/01/2019
very good service
4.00
Good

Date of publication
21/12/2018
Date of order
07/12/2018
21/12/2018
Slow delivery nice lamps
4.00
Good

Date of publication
20/12/2018
Date of order
05/12/2018
20/12/2018
Great choice of electrical items at competitive prices although you need to be aware that delivery could be up to 10-14 working days as the goods come from Germany.
4.33
Good

Date of publication
11/12/2018
Date of order
03/12/2018
11/12/2018
Goods arrived on time and I could track the shipping. Excellent price and packaging (nothing was broken and thy were made of glass)
4.00
Good

Date of publication
05/12/2018
Date of order
20/11/2018
05/12/2018
Very satisfied with the lights ordered. Excellent high quality product. However, the order took longer than stated on the confirmation which was a disappointment.
4.33
Good

Date of publication
25/11/2018
Date of order
18/11/2018
25/11/2018
Can't give a review as this is a xmas gift.
4.00
Good

Date of publication
21/11/2018
Date of order
07/11/2018
21/11/2018
All went well and item was well packed and as expected. Only slight downside was delivery took longer than expected
4.33
Good

Date of publication
20/11/2018
Date of order
12/11/2018
20/11/2018
Service OK but found main uplight to dim
3.67
Good

Date of publication
13/11/2018
Date of order
21/09/2018
13/11/2018
Didn't receive the first order they sent out. Fairly slow to respond. Took a long time for them to send out a replacement. However, am very pleased with the light.
3.67
Good

Date of publication
07/11/2018
Date of order
29/10/2018
07/11/2018
Delivered quickly but arrived damaged. The problem was dealt with quickly and courteously
4.00
Good

Date of publication
22/10/2018
Date of order
05/10/2018
22/10/2018
Delivery was slower than I expected which resulted in me having to source lights from elsewhere
3.67
Good

Date of publication
16/10/2018
Date of order
02/10/2018
16/10/2018
Pricey but item had to come from Germany, which didn't take too long. Good choice of products though.
4.00
Good