Date of publication
01/12/2023
Date of order
23/11/2023
01/12/2023
Poor finish to an expensive item and no free returns service.
1.00
Very Poor
moonlightdesign.co.uk replies: 01/12/2023
We are sorry to hear of your disappointment and regret any discontent with the item's finish. If you believe this to be a fault with the product, please email us with images of the suspected fault for us to investigate. Regarding returns on un-damaged, non-faulty items, it's outlined in our terms & conditions that we do not offer free returns. This allows us to keep our products affordable.
Date of publication
14/08/2023
Date of order
14/08/2023
14/08/2023
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email.
No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who sa
1.00
Very Poor
moonlightdesign.co.uk replies: 14/08/2023
We can only offer our most sincere apologies for your disappointing delivery experience. We understand the importance of careful handling and communication and apologise for falling short on this occasion. We acknowledge the issues you raised regarding communication, package condition, and delivery process. Your concerns are valid, and we regret any inconvenience caused. We will be contacting the