Date of publication
18/04/2024
Date of order
18/04/2024
18/04/2024
4.00
Good
Date of publication
11/04/2024
Date of order
11/04/2024
11/04/2024
4.00
Good
moonlightdesign.co.uk replies: 11/04/2024
Thank you for taking the time to leave a 4* rating! We'd love to know how to improve your experience next time for the full 5 stars!
Date of publication
05/04/2024
Date of order
05/04/2024
05/04/2024
4.00
Good
moonlightdesign.co.uk replies: 09/04/2024
Thank you for rating us 4-stars!
Date of publication
28/03/2024
Date of order
28/03/2024
28/03/2024
Like the company, like the product, not so keen on choice of carrier though
4.00
Good
moonlightdesign.co.uk replies: 28/03/2024
Thank you for your kind words about our company and products! We understand you might have had a preference for a different courier, unfortunately, this is determined by the manufacturer and who they choose to deliver the goods.
Date of publication
18/03/2024
Date of order
18/03/2024
18/03/2024
The package are far too much. A 18 inches x 6 inches x 8 inches box full of paper/bubbles just for two little 1 inch long light bulbs. not very environmental friendly, can be improved. but service are good.
4.00
Good
moonlightdesign.co.uk replies: 22/03/2024
Thank you for your review. We value your feedback, but for fragile items like light bulbs, we prioritise secure packaging to minimise the chance of damage in transit and get them to you in perfect condition.
Date of publication
26/02/2024
Date of order
14/02/2024
26/02/2024
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying.
After all internet shopping is done with info presented by the seller. The seller
4.00
Good
moonlightdesign.co.uk replies: 26/02/2024
Thank you for your feedback on the light fitting and we appreciate your comments regarding the limited number of photos and how this restricted your ability to fully visualise how the lamp would fit in your living room, unfortunately our suppliers only provide limited photos and we do put up everything we have. We will work with them to improve this in the future. I also want to highlight that
Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
Lovely halogen mother and child floor lamp. Dimmer switches allow for lighting to be low or high. Nice and sturdy. Gives a lot of light to our conservatory. Good price.
4.00
Good
Date of publication
11/01/2024
Date of order
11/01/2024
11/01/2024
Good quality lamp, pleased so far, fairly easy to assemble. Would have liked info as to whether I have any redress should the integral lights fail before the "usual number of hours" (can't remember if I read 20 or 30 thousand hours).
4.00
Good
moonlightdesign.co.uk replies: 11/01/2024
Thank you for your feedback! We're delighted to hear that you're pleased with the quality of the lamp. Regarding the integral LED, rest assured that your purchase is covered by a 5-year warranty, as detailed on our product page.
Date of publication
10/01/2024
Date of order
10/01/2024
10/01/2024
4.00
Good
moonlightdesign.co.uk replies: 10/01/2024
Thank you for taking the time to leave us a 4* rating! We'd love to know how we can improve to provide you with the full 5* next time!
Date of publication
16/12/2023
Date of order
16/12/2023
16/12/2023
Very prompt delivery but unfortunately the item was damaged. The company organised quick collection and refund.
4.00
Good
moonlightdesign.co.uk replies: 18/12/2023
Thank you for your review! We're sorry to hear about the damage but appreciate your understanding. We're glad we could swiftly organise the collection and issue a refund.
Date of publication
02/12/2023
Date of order
02/12/2023
02/12/2023
The light fitting we ordered was delivered promptly, unfortunately one of the tubes was missing. We contacted Moonlight and they rectified the error by dispatching a new one. Customer service was very good
4.00
Good
moonlightdesign.co.uk replies: 04/12/2023
Thank you for your review! We appreciate your feedback and are glad to hear that we could promptly rectify the missing tube issue.
Date of publication
30/11/2023
Date of order
30/11/2023
30/11/2023
Great prices, quick turnaround
4.00
Good
moonlightdesign.co.uk replies: 30/11/2023
Thank you for your review! We're pleased to hear that you found our prices competitive and appreciated the quick turnaround.
Date of publication
13/11/2023
Date of order
09/11/2023
13/11/2023
4.00
Good
moonlightdesign.co.uk replies: 13/11/2023
Thank you for taking the time to rate your purchase! We'd love to know how we could have improved your experience, so we have emailed you for further feedback.
Date of publication
29/10/2023
Date of order
29/10/2023
29/10/2023
4.00
Good
moonlightdesign.co.uk replies: 30/10/2023
Thank you for taking the time to rate your purchase! We'd love to know how we could have improved your experience, so we have emailed you for further feedback.
Date of publication
26/06/2023
Date of order
21/06/2023
26/06/2023
4.00
Good
moonlightdesign.co.uk replies: 13/07/2023
Thank you for taking the time to leave a review! We'd love to know how we could have improved your experience, so please keep an eye on your inbox.