Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
The rug had problems with lumps all around the edges, is extremely thin for the price. I complained about it from the start and was offered £30 off?? I took it, but then after vacuuming the rug has started shredding, it looks terrible and I am so worried about continuing to vacuum in the future as there will be nothing left of the rug. At a price of £189 it is not worth it. Absolutely dreadful!!
1.00
Very Poor
Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
Purchase rug described as wool online. I waited 11 days, the date of delivery, driver never turned up. They turned up the following day with item not as described. Contacted seller, who was offering me discount to keep an item I do not want.

I had to pay £9.19 to return an item sold under false pretence. Beware!!!!
1.00
Very Poor
Date of publication
15/01/2024
Date of order
03/01/2024
15/01/2024
3-5 day delivery promised, still waiting 15 days later. No contact from them to say why
1.00
Very Poor
Date of publication
07/01/2024
Date of order
07/01/2024
07/01/2024
Pay for returns
1.00
Very Poor
Date of publication
10/12/2023
Date of order
10/12/2023
10/12/2023
Ordered the rug over 2 weeks ago, still no rug been dispatched. It has been in "processing" for 6 days with no tracking details!
1.00
Very Poor
Date of publication
10/12/2023
Date of order
10/12/2023
10/12/2023
Never received my order or a refund avoid
1.00
Very Poor
Date of publication
07/12/2023
Date of order
07/12/2023
07/12/2023
The company respond quickly to your emails but if the delivery service was better then the need for email would not be required. The DX delivery service is shocking and have lost my order. How do you lose a large rug???
1.00
Very Poor
The Rug Shop UK replies: 09/12/2023
Hi, please accept our sincere apologies on behalf of the courier company for all the inconvenience caused. We have already raised this concern with them, so none of our future customers face the same issue. Thanks Sam
Date of publication
05/12/2023
Date of order
05/12/2023
05/12/2023
Poor quality rug and faulty and still waiting waiting for my refund 3 weeks later
1.00
Very Poor
The Rug Shop UK replies: 09/12/2023
Hi, sorry to hear that, but it seems like there's some confusion because, we kept you informed with all the possible information and the moment you returned the item and asked for a refund, we processed it. Still we'll double check from our end. Thanks Sam
Date of publication
02/12/2023
Date of order
02/12/2023
02/12/2023
rug was several centimeters smaller than advertised and the extra underlay stuff to make it not slip was never sent
1.00
Very Poor
The Rug Shop UK replies: 09/12/2023
Hi, our apologies for any inconvenience caused, but we have just doubled checked and the rug gripped is showing delivered, but we'll double check from our end. Thanks Sam
Date of publication
12/11/2023
Date of order
12/11/2023
12/11/2023
After over 2 weeks still waiting for rug to be delivered. Would not have ordered if this was the case when purchased
1.00
Very Poor
Date of publication
28/10/2023
Date of order
28/10/2023
28/10/2023
I have not received my order even after emailing , I’ve not been updated with information about this.
1.00
Very Poor
Date of publication
07/10/2023
Date of order
07/10/2023
07/10/2023
Wouldn't recommend this shop. No delivery update. Been over 2 weeks and still no sign of my item. Items were said in stock despatch time 1-3 days
1.00
Very Poor
Date of publication
02/09/2023
Date of order
02/09/2023
02/09/2023
I ordered a rug 2 weeks ago and am still to get it , smh
1.00
Very Poor
Date of publication
28/08/2023
Date of order
28/08/2023
28/08/2023
Deliver the rug I ordered.
1.00
Very Poor
Date of publication
10/08/2023
Date of order
10/08/2023
10/08/2023
Wouldn't recommend. They put the wrong delivery address . Never received the rug . Still waiting to hear back again
1.00
Very Poor
The Rug Shop UK replies: 17/08/2023
Hi, please accept our sincere apologies, but like mentioned earlier this error was happened from the third party courier service, the address which we put was correct as per given by you. Kind regards The Rug Shop UK
Date of publication
07/07/2023
Date of order
07/07/2023
07/07/2023
STILL WAITING FOR THE ITEMS - HAD TO CONTACT THE COMPANY TWICE - STILL NO RUGS
1.00
Very Poor
The Rug Shop UK replies: 13/07/2023
Hi, please accept our sincere apologies for the delay, unfortunately this was happened from our third party courier end, but like mentioned in our previous emails, we sent you the tracking details to keep you well informed about the status of your order. We'll discuss this problem with the courier company to make sure this won't happen again with any of our future customers. Kind regards The Rug
Date of publication
28/06/2023
Date of order
28/06/2023
28/06/2023
delivery very poor.
1.00
Very Poor
The Rug Shop UK replies: 06/07/2023
Hi, please accept our sincere apologies for any inconvenience caused, though we are just using these courier companies as a third party service, so don't have much association with them, but we'll definitely put your concern in front of their Management, can you please confirm exactly what was the issue you faced with them.? Hope to hear from you soon. Kind regards The Rug Shop UK
Date of publication
24/06/2023
Date of order
24/06/2023
24/06/2023
Deliver my order
1.00
Very Poor
The Rug Shop UK replies: 06/07/2023
Hi, apologies for any inconvenience caused, unfortunately like mentioned in our previous email which was sent on 13th June "Hi Pamela, Thank you for placing your order with us, unfortunately, we have been informed by our supplier that this item is currently out of stock until 5th September 2023 (any re-stocking date we provide is only an estimate, we cannot promise or guarantee this date will be a
Date of publication
24/05/2023
Date of order
24/05/2023
24/05/2023
Order was accepted and money taken but item was not available. Order was cancelled and money refunded. Please check stock before taking money.
1.00
Very Poor
The Rug Shop UK replies: 26/05/2023
Hi, please accept our sincere apologies for any inconvenience caused. But we have just checked the records of our database and have noticed that the stock level was mentioned at the time of selling this item, it could be you had missed it, so we got this order on 10th May, we informed you about its non availability on the same date, on 11th May, you asked for a refund and the refund was issued on
Date of publication
11/05/2023
Date of order
11/05/2023
11/05/2023
I placed an order with The Rug Shop on 28th April. On 3rd May they confirmed my goods had been despatched via 2 separate carriers. The one part, being delivered by Evri, arrived within a couple of days. The other part, shipped via Parcel Force, has still not arrived, with the driver saying he has tried to find my address 6 times but has been unsuccessful. I live just outside a village which has ju
1.00
Very Poor
The Rug Shop UK replies: 19/05/2023
Hi, please accept our sincere apologies for all the inconvenience caused, we have put this case in front of the courier company and have asked them to look into this matter on a urgent basis, but obviously this won't serve your purpose, like our previous conversation, a full refund was issued back to your account on the informed date. Once again, our sincere apologies for all the inconvenience and
Date of publication
25/04/2023
Date of order
13/04/2023
25/04/2023
I’m still waiting for the rug I ordered to be delivered it was supposed to be on the 10th but now I’ve been told the 15th but that’s not guaranteed
1.00
Very Poor
The Rug Shop UK replies: 26/04/2023
Hi, our apologies for any inconvenience caused, like mentioned in our previous email, your order will be available by the third week of May, we offered you both the options weather to wait or can have refund. You opted to keep your order active, so we have put it on backorder, if this is not suitable for you, we can cancel and issue the full refund back to your account. We'll wait to hear your dec
Date of publication
17/04/2023
Date of order
17/04/2023
17/04/2023
I have emailed you 3 times since the item was delivered, there is a dark grey dirt make the whole length of the rug on one side. You haven’t bothered to respond at all. Really disappointing customer service, and I am left with a rug that isn’t fit for purpose.
1.00
Very Poor
The Rug Shop UK replies: 19/04/2023
Hi, please accept our sincere apologies for inconvenience caused. We have responded you with the solution of this on your order details email i.d. Please check and then we'll proceed accordingly. Kind regards The Rug Shop UK