Date of publication
23/02/2024
Date of order
23/02/2024
23/02/2024
Ordered 2 rugs, was surprised to find that they would be delivered separately, not very eco friendly surely? Other than that service was good, ordering on website was easy and email communication from both the rug shop and couriers was good also. Quality of rugs as expected. Ordered from less expensive range as we are in rented accommodation and just need something to cover carpets which our not t
4.00
Good
Date of publication
05/02/2024
Date of order
05/02/2024
05/02/2024
Loved the design and colour. Disappointed by its weight.
4.00
Good
Date of publication
01/02/2024
Date of order
01/02/2024
01/02/2024
Carpet just as described, really nice and soft.
4.00
Good
Date of publication
22/01/2024
Date of order
09/01/2024
22/01/2024
The carpet was rolled so tight that it has left lines right across the carpet and looks awful. A couple of them have gone but still have two. Apart from that it is great.
4.00
Good
Date of publication
13/01/2024
Date of order
13/01/2024
13/01/2024
Good service. Quick delivery.
4.00
Good
Date of publication
10/01/2024
Date of order
10/01/2024
10/01/2024
4.00
Good
Date of publication
27/12/2023
Date of order
27/12/2023
27/12/2023
Delivered on time, excellent quality & size is perfect, my only disappointment was the colour, I expected it to be a bit greener from the website pictures. Any how it does look good in my living room
4.00
Good
Date of publication
21/12/2023
Date of order
21/12/2023
21/12/2023
Very easy to speak to someone
4.00
Good
Date of publication
15/12/2023
Date of order
03/12/2023
15/12/2023
The price is good. I think you have done well.
4.00
Good
Date of publication
12/12/2023
Date of order
12/12/2023
12/12/2023
While the ordering and delivery experience was (as previously) good the rug itself was a disappointment in that it is pale taupe rather than silver (photo shows it unrolled slightly and lying on top of the silver rug I had wanted it to replace). I have never previously had to return a rug and would have found a 'returns label' with all relevant returns information required by The Rug Shop helpful.
4.00
Good
Date of publication
11/12/2023
Date of order
11/12/2023
11/12/2023
Good value , delivery good but unfortunately had to return due to colour !
4.00
Good
Date of publication
04/12/2023
Date of order
04/12/2023
04/12/2023
Waited for the rug for almost 2 weeks. Item as described.
4.00
Good
Date of publication
01/12/2023
Date of order
01/12/2023
01/12/2023
Whilst I returned my rug - the seller was helpful
4.00
Good
Date of publication
17/11/2023
Date of order
17/11/2023
17/11/2023
4.00
Good
Date of publication
17/11/2023
Date of order
05/11/2023
17/11/2023
Web site easy to use & plenty of selection. Very pleased with the rug it looks great in the lounge and blends in well with the colour scheme. Good price I knocked one star off as I had to chase for delivery despatch.
4.00
Good
Date of publication
17/11/2023
Date of order
17/11/2023
17/11/2023
rug is lovely but the colour is a lot lighter than pictured, always a problem with online shopping so would only drop a bit of a star not a whole one if that was an option.
4.00
Good
Date of publication
08/11/2023
Date of order
16/10/2023
08/11/2023
Very good, quick delivery and I liked the rug but am disappointed by the amount of discolouration in part of it.
4.00
Good
Date of publication
24/10/2023
Date of order
24/10/2023
24/10/2023
4.00
Good
Date of publication
20/10/2023
Date of order
20/10/2023
20/10/2023
Very good
4.00
Good
Date of publication
01/10/2023
Date of order
19/09/2023
01/10/2023
The customer contact between myself and the Rug shop was excellent and fast response. However I would have given 5 stars instead of 4 if the Delivery company hadn't created an issue.
4.00
Good
Date of publication
18/09/2023
Date of order
18/09/2023
18/09/2023
Packaging was ripped open but product was not damaged
4.00
Good
Date of publication
04/09/2023
Date of order
18/08/2023
04/09/2023
Good dimension
4.00
Good
Date of publication
29/08/2023
Date of order
29/08/2023
29/08/2023
Found match to living room rug. Was happy as it’s discontinued. Order easy. Arrived . No problems
4.00
Good
Date of publication
18/08/2023
Date of order
18/08/2023
18/08/2023
Rug is true to size and design. I love how vibrant the colours are and it’s very soft to touch especially the stone sections where it’s thicker, so feels great under your feet.
There are quite a few long and/or loose threads which I guess can be expected so not too bothered by them, easy to just cut and hoover, but there is one obvious patch that’s either stained or is the wrong colour of materia
4.00
Good
Date of publication
10/08/2023
Date of order
10/08/2023
10/08/2023
It took the full 6 working days for the rugs to arrive but they are very nice. Good quality.
4.00
Good
Date of publication
26/07/2023
Date of order
26/07/2023
26/07/2023
Long wait for delivery but after saying not happy with the situation it was delivered the next day
4.00
Good
Date of publication
22/05/2023
Date of order
09/05/2023
22/05/2023
Ilike the ease of use of the shop, but the delivery was a little slow.
4.00
Good
Date of publication
06/05/2023
Date of order
06/05/2023
06/05/2023
I was disappointed not to receive confirmation when the item had been dispatched
I missed the delivery and I then had to arrange a re-delivery.
4.00
Good