Date of publication
22/12/2018
Date of order
22/12/2018
22/12/2018
Purchased my item over a week ago and it still has not arrived. I have phoned customer service after 5 days of waiting for my item when the delivery said it would be 3 - 5 days. I was told it would arrive by 1st class yesterday and I am still waiting. Disgraceful service and not reliable. Do not waste your time or money. I have sat for over an hour trying to get through to customer service
1.00
Very Poor

underu.com replies: 23/12/2018
Hi Taylor, Sorry for the delay. We normally post everything same-day or next-day, but we have been exceptionally busy. However, we upped your delivery to 1st Class and you should receive in time for Christmas (as per Royal Mail guidance). Your order was dispatched Thursday. Kind Regards, Simon

Date of publication
19/12/2018
Date of order
19/12/2018
19/12/2018
Order not turned up and no delivery confirmation Not happy
1.00
Very Poor

underu.com replies: 20/12/2018
Order will be sent out 1 day later than promise (due to exceptionally busy volumes, though usually we are much quicker than our promise) We are upgrading to 1st Class post to ensure delivery before Christmas Customer can always call us to check