Date of publication
01/05/2022
Date of order
01/05/2022
01/05/2022
Too much marketing
1.00
Very Poor

essentialphoto.co.uk replies: 06/05/2022
Thank you for your feedback. Not to worry you can opt out of any unwanted marketing your receive. If you need any assistance on doing so please contact a member of our team and we will be happy to assist you.

Date of publication
13/04/2022
Date of order
13/04/2022
13/04/2022
I presume I ordered a product that was wrong, I wanted to swap it I was told I had get a refund, website says refund takes 28 days, keep passing me from pillar to post, nothing but lies, all kinda helpful on the phone no result
1.00
Very Poor

essentialphoto.co.uk replies: 14/04/2022
Thank you for taking the time to leave us this feedback. It seems that some information may have been misread. In terms of 28 days this would be in reference to our returns policy. Customers have 28 days to return items from the date of purchase. Our terms and conditions in regards to a refund are different to our returns. We estimate a 14 day turn around for refunds to be processed via the correc

Date of publication
15/02/2022
Date of order
11/10/2021
15/02/2022
Worst customer service ever. Item broke first time I used it and they refused to give me a refund.
1.00
Very Poor

essentialphoto.co.uk replies: 17/02/2022
Thank you for taking the time to leave us some feedback. All feedback is highly appreciated. firstly we apologise that the products weren't up to the high quality standard we would of expected for our customers. I can see in regard to this case a refund was offered if you wish to discuss your case further with us please send us an email over to info@essentialphoto.com where we are more than happy

Date of publication
31/01/2022
Date of order
31/01/2022
31/01/2022
Poor communication

Ordered a product then get asked a week later for a review. The products hadn't arrived. Chased to find out the product is discontinued and offered an alternative that was nothing like what I ordered. Disappointing to say the least.
1.00
Very Poor

essentialphoto.co.uk replies: 03/02/2022
Thank you for taking the time to leave us a review. We are sorry to hear that your online shopping experience with us wasn't a positive one. Initially a call would be made in order to discuss if you would prefer to go forward with the same product in a different colour or if a refund would be what you preferred. unfortunately our team was unable to gain contact meaning this information had to be

Date of publication
02/01/2022
Date of order
10/12/2021
02/01/2022
Wrong item came in whitout manual can’t get in touch with them
1.00
Very Poor

essentialphoto.co.uk replies: 05/01/2022
We are sorry to hear that your order with us did not go as we would hope. However, your feedback is much appreciated. We always try our best to respond to customer issues as soon as possible and to the best of our ability. If this issue is still something you would like to discuss please contact us via email. info@essentialphoto.co.uk

Date of publication
02/12/2021
Date of order
25/11/2021
02/12/2021
didn't have the item in stock even though it showed as in stock. Supposedly shipped it but it never arrived left we waiting and waisted my time for over a week of e-mails.
1.00
Very Poor

Date of publication
29/10/2021
Date of order
14/10/2021
29/10/2021
The video light I purchased was far too noisy for video, it was not suitable for purpose, returned and not refunded, poor communication, bad company. terrible service and poor quality products
1.00
Very Poor

essentialphoto.co.uk replies: 04/11/2021
Thank you for your feedback. All reviews help us to understand and improve our customer service and products. We are sorry to hear the products you purchased were not suitable for the purpose you intended. We do our very best to ensure we respond to customer issues as soon as possible. If you would like to discuss the issue of your refund further please send an email to INFO@ESSENTIALPHOTO.CO.UK