Date of publication
16/02/2022
Date of order
09/02/2022
16/02/2022
Item delivered damaged and from inspection it appears that it was damaged before it was shipped. Have returned the damaged item but still awaiting an acknowledgement and replacement item.
Not a good first time experience with this business.
2.00
Poor

essentialphoto.co.uk replies: 22/02/2022
Thank you for taking the time to leave us a review. We are sorry to hear that the item wasn't able to arrive in the condition we would hope on the first delivery attempt. I can see the correct team has been liaising with yourself to arrange the replacement and ensure your case is dealt with as quickly as possible while still going through the necessary checks. If you are still experiencing delay

Date of publication
05/02/2022
Date of order
05/02/2022
05/02/2022
I was allowed to hand my money over for a product that apparently wasn't actually in stock. I was then sent just the adapter for the item with no email or note to explain - I only found out it I'd have to wait around 2 weeks after I reached out and enquired about this. I barely received an apology.
This was my first experience with this retailer & I would probably not use Essential Photo again.
2.00
Poor

essentialphoto.co.uk replies: 09/02/2022
Thank you for your review. All customer feedback is appreciated and helps us to maintain, understand and provide the best customer service we possibly can both before and after purchase. We are extremely sorry to hear that you online shopping journey with us didn’t go as smoothly as we would have hoped. We want to further apologise for any inconvenience we may have caused you during this period.

Date of publication
27/12/2021
Date of order
20/12/2021
27/12/2021
Explain how next day delivery works (ie, place order before 5pm for next day delivery). I paid for next day delivery but received my order 6pm two days after. Worse of all, the item was a lot different from what i ordered.
2.00
Poor

essentialphoto.co.uk replies: 20/01/2022
Thank you for your feedback. All reviews help us to improve our customer services and online shopping experience. To receive our next day services orders are to be made by 3pm to be dispatched from the warehouse in time so they can be received the following working day. Orders placed on Friday on a next day service will be shipped the following working day (Monday) . Next day delivery does not inc