Date of publication
19/04/2022
Date of order
19/04/2022
19/04/2022
I bought the item, an optical snoot, because it was on offer and discounted.

The front half (where the lens attaches) arrived sitting at a slight angle from the main body. It was one of those situations where bending it back myself was the easier option. The metal was quite flexible which I expected really.

Though not complex I was surprised there were no instructions with it for fitting the len
3.00
Fair

Date of publication
19/03/2022
Date of order
19/03/2022
19/03/2022
Great shop such a shame that they are so let down by PDP who think its ok not to bother ringing the doorbell (ring doorbell so I would know if it was rung) and then sending your package to the nearest Sainsbury to be picked yo
3.00
Fair

essentialphoto.co.uk replies: 13/04/2022
Thank you for your honest feedback. We are happy that we still managed to impress you with our products even though our courier may have caused few delays. We hope we get another opportunity to impress you in the future. Please don't hesitate to contact a member of our team if you have any issues.

Date of publication
12/01/2022
Date of order
12/01/2022
12/01/2022
3.00
Fair

Date of publication
08/01/2022
Date of order
01/01/2022
08/01/2022
Still not delivered. DHL fails to deliver this order day after day for 3 days. Is out for delivery and then fails to arrive. DHL then re-schedules for the next day.
So my advice if ordering, make sure its not urgent or make sure essentail photo use another shipper.
3.00
Fair

Date of publication
03/01/2022
Date of order
27/12/2021
03/01/2022
Sadly some of the continuous lighting kit had faulty products and slow customer service response - it’s been 5 days and no response yet
3.00
Fair

essentialphoto.co.uk replies: 05/01/2022
Thank you for taking the time to leave a review. Your feedback is much appreciated. We are sorry to hear that you have not had a smooth online journey with us and we are happy to help resolve this with you. if you would like to discuss the problem further contact us on info@essentialphoto.co.uk Where our customer services are always happy to help.

Date of publication
15/12/2021
Date of order
29/11/2021
15/12/2021
3.00
Fair

Date of publication
13/12/2021
Date of order
01/12/2021
13/12/2021
On this instance I bought a couple of gobos at an offer price. Had the price not been so low I would have felt I would have been better off investing more on 'quality' brand items. However they will do a job although they feel like they will need careful treatment not to get broken.

I ran a test shot with one shown in the review.

Delivery was very prompt.
3.00
Fair

essentialphoto.co.uk replies: 15/12/2021
Thank you for your review. We appreciate all customer feedback as this helps us to maintain and improve our products and services. If you have any questions please contact a member of our team.

Date of publication
19/10/2021
Date of order
20/09/2021
19/10/2021
goods arrive with packaging damaged again, back drop post is scratched and dented, doesnt effect use but looks bad, just like last time packaging is not good enough for heavy items in transit
3.00
Fair

essentialphoto.co.uk replies: 21/10/2021
Thank you for your feedback. We are very sorry to hear that the standard of our products that you received was not at its highest on this occasion. All feedback is taken seriously in order to improve and prevent issues from reoccurring. If you would like us to investigate this further please contact us on Info@essentialphoto.com . A member of our team will be happy to help you.