Date of publication
12/04/2024
Date of order
12/04/2024
12/04/2024
Products were incorrectly priced on website.

Ordered a fridge, then a couple of days later informed of pricing error on website and that the order would not be honoured.
1.00
Very Poor
Catering Appliance Superstore replies: 16/04/2024
Dear Glen (As per your latest review, I believe this is the same order) Thank you for your comments. We experienced a technical issue over the last Bank Holiday weekend which resulted in some of our products being advertised incorrectly at a substantially low (below cost) price. We identified the issue and rectified it as quickly as possible. Unfortunately, your order was among the few affected by
Date of publication
25/03/2024
Date of order
25/03/2024
25/03/2024
1.00
Very Poor
Catering Appliance Superstore replies: 16/04/2024
Thank you for your review. We welcome feedback to improve our performance
Date of publication
13/02/2024
Date of order
13/02/2024
13/02/2024
Very poor service, ordered an item for next day delivery. 3 days later i contacted them and was told it would be delivered the following morning and I would receive a tracking number. No delivery turned up and I emailed and was contacted on the Monday morning to say the item was now out of stock. Zero communication and would never order from them again unfortunately
1.00
Very Poor
Catering Appliance Superstore replies: 14/02/2024
We wholly apologize that you had a poor experience, Unforutantly we were let down by our suppliers on this occasion who assured us they had one of these products in stock. Apologies again for any inconvenience caused
Date of publication
02/01/2024
Date of order
02/01/2024
02/01/2024
Can’t rate any higher as I have still not received my order and I paid for next day delivery on the 19th of December
1.00
Very Poor
Catering Appliance Superstore replies: 14/02/2024
Hi, I would like to apologize for the negative experience you have had with Catering Appliance Superstore. Reading through the case notes I can see we shipped your order Via DPD on the 19/12 for a next-working-day delivery. You contacted us on the 02/01 to advise this had not been delivered, After investigating with DPD they advised they attempted several times but it had been returned to the s
Date of publication
18/12/2023
Date of order
18/12/2023
18/12/2023
1.00
Very Poor
Date of publication
20/11/2023
Date of order
20/11/2023
20/11/2023
Would never use again, terrible customer service and charge you lots of money to return item and don’t offer you any help whatsoever to get it returned. Honestly beware! Stay away!
1.00
Very Poor
Catering Appliance Superstore replies: 15/12/2023
I am sorry to hear you are not happy with our terms for return, Unfortunately, many of our products come directly from our suppliers, Which means our suppliers often set the restocking charges which in turn are passed onto us. We simply cannot absorb these costs and like all other commercial catering equipment suppliers we have to charge a restocking charge, which we make clear in our terms and co
Date of publication
10/11/2023
Date of order
27/10/2023
10/11/2023
Not good promised delivery in 3 days, but didnt even have it in stock.
1.00
Very Poor
Catering Appliance Superstore replies: 15/12/2023
Apologies you are not happy with our service, We do try to keep our website as accurate as possible with stock availability. I can see on this our suppliers failed to disclose that they did not have this item available. I can see we let you know within the hour that there was an issue and refund immediately Apologies for the inconvenience
Date of publication
27/10/2023
Date of order
13/10/2023
27/10/2023
25% restocking fee is outrageous and disgusting. I know an awful lot of people in the hospitality industry and I will be making sure that they never use your company.
1.00
Very Poor
Catering Appliance Superstore replies: 15/12/2023
I am sorry to hear you are not happy with our terms for return, Unfortunately, many of our products come directly from our suppliers, Which means our suppliers often set the restocking charges which in turn are passed onto us. We simply cannot absorb these costs and like all other commercial catering equipment suppliers we have to charge a restocking charge, which we make clear in our terms and c
Date of publication
24/10/2023
Date of order
10/10/2023
24/10/2023
I would like to give them no stars. Do not buy from these people. There are other options out there with as good price or cheaper and willing to offer a service.
I also think that haulage companies should take responsibility for the items being delivered. You pay over £1000 for a freezer and they want to charge £300 delivery and £150 cancellations! There is no one in Britain who would find this a
1.00
Very Poor
Catering Appliance Superstore replies: 25/10/2023
Hi Corinne, I can see you have left this review on several of our platforms. To reiterate again, You failed to disclose that your area was not accessible with a HGV despite us advising this on our terms online, your confirmation, your invoice, and the booking in call from the transport team. Therefore you have incurred aborted delivery fees. We make it clear that costs may be incurred if we are n
Date of publication
23/10/2023
Date of order
23/10/2023
23/10/2023
1.00
Very Poor
Catering Appliance Superstore replies: 24/10/2023
We are very grateful for your review, although having looking at your order there has been no communication regards to your negative experience.. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know where you feel we went wrong.
Date of publication
18/10/2023
Date of order
04/10/2023
18/10/2023
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't
1.00
Very Poor
Date of publication
10/10/2023
Date of order
26/09/2023
10/10/2023
Ver bad experience
1.00
Very Poor
Catering Appliance Superstore replies: 13/10/2023
We are very grateful for your review, although having looking at your order there has been no communication regards to your negative experience.. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know where you feel we went wrong.
Date of publication
07/10/2023
Date of order
07/10/2023
07/10/2023
I’ve still not received my order (del date given as 2.10.23) so I’m unable to comment.
1.00
Very Poor
Catering Appliance Superstore replies: 25/10/2023
Thank you for your review I can see from the notes on the system that you have been advised of a delay with the stock I can assure you we are keeping a close eye on this and will update you accordingly. Apologies for the inconvenience
Date of publication
06/10/2023
Date of order
06/10/2023
06/10/2023
communication, customer service extremely poor
1.00
Very Poor
Catering Appliance Superstore replies: 13/10/2023
Thank you for taking the time to leave us a review. I can see that upon receiving your item this was not the unit you were expecting. a full quotation along with a description was provided based on the initial query and this was accepted by you. We have since tried to resolve this with you but have not received a reply to our communication. We are sorry to hear that you are unhappy with your exp
Date of publication
18/09/2023
Date of order
04/09/2023
18/09/2023
Charge me twice for delivery shall not use again
1.00
Very Poor
Catering Appliance Superstore replies: 04/10/2023
Hi there and sorry to hear you are unhappy with the service received. A re-delivery fee was applied to your order as the consignment was refused due to an error on your part when you inputted your address on your online order. We always try to keep costs to a minimum for our customers but unfortunately, we are not able to absorb redelivery costs as previously explained. Thank you for taking the
Date of publication
29/08/2023
Date of order
29/08/2023
29/08/2023
I would have given 0 stars if there was the option. Appliance arrived not working and all I keep getting told to do is fill out a form and wait for someone to get back to me. This is seriously affecting my business now. I will never order from you again.
1.00
Very Poor
Catering Appliance Superstore replies: 30/08/2023
Thank you for your feedback and please accept our sincere apologies for the inconvenience caused. I can see this is being dealt with by our service team and an engineer is due to visit shortly
Date of publication
13/08/2023
Date of order
30/07/2023
13/08/2023
Charged a re-stocking fee that was an announced in the invoice after purchase. And hidden somewhere in the small print. Avoid.
1.00
Very Poor
Catering Appliance Superstore replies: 30/08/2023
Thank you for taking the time to leave a review, We in no way try to hide charges in our small print, We advise of restocking fees in our terms and conditions which is agreed upon prior to the sale being processed, and also on the invoice and confirmation which is emailed to you shortly after the order has been raised. We like to be transparent with all our customers hence us repeating our terms
Date of publication
10/08/2023
Date of order
27/07/2023
10/08/2023
Sent a new broken machine that cost us £2100. Took nearly 2 weeks to fix and a fair amount of running around on our part. If it were my store, I would have sent out a replacement rather than turning it into a warranty claim. From brand new? Not good service.
1.00
Very Poor
Catering Appliance Superstore replies: 30/08/2023
Thank you for your review and I am sorry to hear the machine you purchased was faulty. Our machines are purchased with a manufacturer's warranty and whilst we will do all we can to assist our customers ultimately it is at the discretion of the manufacturer for them to authorize a replacement. Apologies again for any inconvenience caused Your feedback is appreciated
Date of publication
02/08/2023
Date of order
02/08/2023
02/08/2023
1.00
Very Poor
Catering Appliance Superstore replies: 30/08/2023
Thank you for your feedback. I am sorry that you've not been happy with our service on this occasion
Date of publication
20/07/2023
Date of order
20/07/2023
20/07/2023
The scam next day delivery option or should I say gamble
1.00
Very Poor
Catering Appliance Superstore replies: 08/08/2023
Sorry to hear you are not happy with your experience, Items are sent out on a next working day delivery, however, due to factors beyond our control delays in delivery can occur. I can see this was delivered to you the following day. Apologies again for the inconvenience caused
Date of publication
11/07/2023
Date of order
27/06/2023
11/07/2023
We had a new commercial freezer paid and delivered it was faulty
1.00
Very Poor
Catering Appliance Superstore replies: 19/07/2023
Thank your for your feedback and I am very sorry to hear that your unit was faulty on arrival. I can see this unit has now been replaced. Please accept our sincere apologies for the inconvenience caused
Date of publication
19/06/2023
Date of order
05/06/2023
19/06/2023
Item arrived packaged in what could only be described as a bin bag with no packing protection. No surprises to find it damaged and had to be replaced.
Was told on Monday that replacement had been dispatched and would arrive by the Wed, but chased Thursday as still no sign and told it would arrive Fri or following Monday.
When no sign of item on the Mon, chased again to be told it was now disconti
1.00
Very Poor
Catering Appliance Superstore replies: 19/07/2023
Thank you for taking the time to leave a review. We are very sorry to hear that you have had a bad experience with Catering Appliance Superstore. Please accept our sincere apologies for the miscommunication with regard to this order, Unfortunately. we do not keep the Skillet in our own stock and our suppliers had passed us incorrect information, which in turn was passed to you. I would like to
Date of publication
17/06/2023
Date of order
17/06/2023
17/06/2023
1.00
Very Poor
Catering Appliance Superstore replies: 23/06/2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.
Date of publication
19/05/2023
Date of order
05/05/2023
19/05/2023
1.00
Very Poor
Catering Appliance Superstore replies: 25/05/2023
Thank you for your rating, I am sorry to see you have only rated us a 1 star
Date of publication
12/05/2023
Date of order
12/05/2023
12/05/2023
I tried to return the part as it was the wrong part I ordered, they wouldn’t accept the return, even though it’s still within the 30 days
1.00
Very Poor
Catering Appliance Superstore replies: 25/05/2023
Sorry to hear that you have experienced issues, Apologies but dependant on the item some supplies only offer a 14 day return window.
Date of publication
08/05/2023
Date of order
08/05/2023
08/05/2023
Returns policy for small items is bad.
1.00
Very Poor
Catering Appliance Superstore replies: 25/05/2023
Thank you for your review and I am sorry to hear you are not happy with the returns fee. We do try and keep any returns costs as low as we can for our customers