Date of publication
14/03/2024
Date of order
14/03/2024
14/03/2024
Item arrived damaged. Took 10 days for replacement! No apology. Poor communication ( no tracking for replacement) overall poor service!
2.00
Poor

Date of publication
21/12/2023
Date of order
21/12/2023
21/12/2023
2.00
Poor

Date of publication
20/12/2023
Date of order
20/12/2023
20/12/2023
Delivery service was very poor. Mentioned several times to call upon delivery, but they ignored.
2.00
Poor

Catering Appliance Superstore replies: 14/02/2024
Thank you for your valued feedback. We do advise that whilst we will always request a call prior this is not guaranteed. I can see that you had a booking in a call from the courier to advise the day of delivery and have since upgraded your delivery to a PM service to suit your opening times. We are sorry we have not met your expectations on this occasion.

Date of publication
11/12/2023
Date of order
11/12/2023
11/12/2023
1. A message left on the company automated message system requesting further information on the prospective purchase was not responded to.

2. The following week, after discussion with a sales-person, and assurance that a specific delivery requirement could be complied with, this was not followed. No email or other communication was received from the delivery contractor and it is only by accident
2.00
Poor

Catering Appliance Superstore replies: 15/12/2023
I am sorry to hear that you are unhappy I shall certainly feed this back to the team expressing the importance of accurate communication and responding to messages. Apologies again for the inconvenience

Date of publication
28/09/2023
Date of order
28/09/2023
28/09/2023
2.00
Poor

Catering Appliance Superstore replies: 04/10/2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.

Date of publication
10/09/2023
Date of order
27/08/2023
10/09/2023
Suppose to have next day delivery it’s was 11 days later
2.00
Poor

Catering Appliance Superstore replies: 11/09/2023
Apologies you had a delay with shipping. We are constantly working with our suppliers to improve our delivery services.

Date of publication
23/11/2022
Date of order
08/11/2022
23/11/2022
My order should of been 2 days delivery but took over a week to arrive.
2.00
Poor

Catering Appliance Superstore replies: 12/12/2022
Sorry to hear you have experienced a delay in delivery. I have checked the order and cannot see any correspondence from you regards to a delay in receiving your goods. For any delayed deliveries we would strongly recommend calling us and our customer service team will be happy to assist. I do apologize for the delay and I hope you are happy with your products.

Date of publication
25/02/2022
Date of order
10/02/2022
25/02/2022
No helps from 2 strong men to move the freezer up just only 2 steps. I am sure they can lift the freezer easily than me. I am 67 years old. If you two can't do it, you think I can. No sympathy at all.
2.00
Poor

Catering Appliance Superstore replies: 04/03/2022
Sorry to hear of the issues you experienced with your delivery, However the order you placed with ourselves was refunded in full at your request and we have no other orders therefore we have not delivered anything to you address. We have requested this review be investigate and removed.