Date of publication
17/04/2024
Date of order
03/04/2024
17/04/2024
Delivery not as promised or paid for
4.00
Good
Date of publication
09/04/2024
Date of order
09/04/2024
09/04/2024
Major issues with my order, and took 6 weeks to resolve, but the level of customer service offered throughout was very high and made a very frustrating situation far more bearable.
4.00
Good
Catering Appliance Superstore replies: 15/04/2024
Thank you for your review. We very much appreciate your feedback. We are pleased to hear that our excellent customer service team were able to work closely with you to resolve the situation.
Date of publication
06/04/2024
Date of order
06/04/2024
06/04/2024
All delivered to plan. I was a domestic purchaser and would have liked some choices on site before purchase eg we really needed the door to open the other way snd that was quite a task to achieve. It was also unclear on the site whether it had kegs or castors- fortunately for us the latter.
4.00
Good
Catering Appliance Superstore replies: 16/04/2024
Thank you for your review. We always aim to offer as much information as possible to our customers. We stock over 50, 0000 items and work closely with our suppliers to ensure clear product information is provided. We have noted your comments and will endeavour to work closely with this particular supplier to acquire clearer information going forward.
Date of publication
03/04/2024
Date of order
13/03/2024
03/04/2024
4.00
Good
Catering Appliance Superstore replies: 16/04/2024
Thank you for your review.
Date of publication
28/02/2024
Date of order
28/02/2024
28/02/2024
We purchased the oven for a local charity who run a cafe to help train individuals with learning difficulties that we support and were keen for it to arrive as quickly as possible, which it did. We were supplied with excellent tracking information which made the whole process easy.
4.00
Good
Catering Appliance Superstore replies: 29/02/2024
Thank you so much for your comments and glad your order arrived promptly What could we do to improve on 4 Stars ?
Date of publication
16/01/2024
Date of order
16/01/2024
16/01/2024
I was disappointed when on opening my work parcel an item was broken . The driver rushed off not giving me chance to check or sign for the parcel as request by the company .
I contacted them immediately on opening and a replacement was sent within a few days ., was impressed with the service
4.00
Good
Catering Appliance Superstore replies: 14/02/2024
We are very sorry to hear that your package arrived damaged but I am glad this was sorted out quickly for you We hope to deal again with you soon
Date of publication
02/01/2024
Date of order
02/01/2024
02/01/2024
Have smaller delivery windows as standard
4.00
Good
Catering Appliance Superstore replies: 14/02/2024
Thank you for your 4-star rating and valuable feedback. We are constantly looking for ways to improve our delivery service, We do work with several delivery companies that offer a 2-hour window for deliveries and are always on the look out for new ones!
Date of publication
29/12/2023
Date of order
15/12/2023
29/12/2023
Easy to order and delivered on time. We had ordered the same product ramge from Nisbets and we are still waiting for the delivery... 3 weeks later.
4.00
Good
Catering Appliance Superstore replies: 14/02/2024
Thank you for your kind words and sharing your experience.
Date of publication
16/12/2023
Date of order
16/12/2023
16/12/2023
4.00
Good
Date of publication
12/12/2023
Date of order
12/12/2023
12/12/2023
4.00
Good
Date of publication
13/11/2023
Date of order
13/11/2023
13/11/2023
Quick delivery & product in good condition
4.00
Good
Catering Appliance Superstore replies: 15/12/2023
Thank you for your review
Date of publication
28/08/2023
Date of order
28/08/2023
28/08/2023
4.00
Good
Catering Appliance Superstore replies: 30/08/2023
Thank you for your 4 star rating
Date of publication
27/08/2023
Date of order
27/08/2023
27/08/2023
The delivery and updates were good but after using the cooker for the first time the seal came apart and when reporting it to the company they said they would send a new seal out and to watch you tube as to how to fit it
4.00
Good
Catering Appliance Superstore replies: 30/08/2023
Thank you for your feedback and my apologies you had issues with the oven. We will always look to rectify an issue as quickly as possible with as little inconvenience caused to the customer as possible. As door seals are a self-fit part, the quickest option to get the oven back up and running was to send out this part. Apologies again for an inconvenience caused to you
Date of publication
26/08/2023
Date of order
12/08/2023
26/08/2023
The purchasing part was 5 Star but the delivery part was a shambles. The delivery company would not comply with our delivery time window which is pretty useless! We gave them from 10.30 am to midnight to deliver and they said that they could not guarantee delivery. They were totally inflexible and we were left wondering when exactly it would turn up. No pre-delivery phone call was offered etc. The
4.00
Good
Catering Appliance Superstore replies: 30/08/2023
Thank you for your feedback and I am sorry to hear of the issues you experienced during delivery. We work constantly with our suppliers to try and improve our service, Your feedback is appreciated Apologies again
Date of publication
25/08/2023
Date of order
11/08/2023
25/08/2023
4.00
Good
Catering Appliance Superstore replies: 30/08/2023
Thank you for your 4 star rating
Date of publication
21/08/2023
Date of order
21/08/2023
21/08/2023
A very quick service. Ordered appliance Monday morning, delivered the next day
4.00
Good
Catering Appliance Superstore replies: 30/08/2023
Thank you for your review, we appreciate your business
Date of publication
16/08/2023
Date of order
28/07/2023
16/08/2023
4.00
Good
Catering Appliance Superstore replies: 30/08/2023
Thank you for your 4 star rating
Date of publication
14/08/2023
Date of order
14/08/2023
14/08/2023
Easy to navigate and order However have only just ordered so can't comment on product
4.00
Good
Catering Appliance Superstore replies: 30/08/2023
Thank you so much for your feedback! We hope you loved your water boiler
Date of publication
10/08/2023
Date of order
27/07/2023
10/08/2023
Great service but postage very high for a 3 inch item.. nearly as much as item price.. but staff were great help..
4.00
Good
Catering Appliance Superstore replies: 30/08/2023
Thank you for taking the time to leave a review. We are constantly working with our suppliers to negotiate lower delivery charges and we will take your feedback onboard.
Date of publication
25/07/2023
Date of order
25/07/2023
25/07/2023
Quick, fast delivery. Thank you very much!
4.00
Good
Catering Appliance Superstore replies: 08/08/2023
Thank you for your kind words
Date of publication
14/07/2023
Date of order
14/07/2023
14/07/2023
4.00
Good
Catering Appliance Superstore replies: 19/07/2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.
Date of publication
14/07/2023
Date of order
29/06/2023
14/07/2023
4.00
Good
Catering Appliance Superstore replies: 19/07/2023
Thank you for your feedback. Apologies for the delay in delivery
Date of publication
22/06/2023
Date of order
09/06/2023
22/06/2023
4.00
Good
Catering Appliance Superstore replies: 23/06/2023
Thank you so much for taking the time to leave us a rating
Date of publication
25/05/2023
Date of order
25/05/2023
25/05/2023
Pricing was competitive and the initial conversations useful and attentive. After the order was placed the communication wasn't so good, when certain items didn't arrive I didn't get a quick response and had to chase to get further details. The after sales service definitely needs more focus.
4.00
Good
Catering Appliance Superstore replies: 25/05/2023
Thank you for your feedback, We do work hard to chase deliveries but as we rely on our suppliers to come back to us, sometimes we are not able to provide answers as quick as we would hope. We are continually trying to improve this
Date of publication
22/05/2023
Date of order
22/05/2023
22/05/2023
Parcelforce delivery could not be tracked so had to wait in all day for delivery
4.00
Good
Catering Appliance Superstore replies: 25/05/2023
Thank you for your valued feedback, We are working with our suppliers to implement a system that will enable tracking to be sent to our customer. Apologies for any inconvenience caused
Date of publication
12/05/2023
Date of order
28/04/2023
12/05/2023
Good product . But it takes bit extra time to heat the food
4.00
Good
Catering Appliance Superstore replies: 25/05/2023
Thank you for your review, Sorry to hear the unit is taking abit of extra time
Date of publication
10/05/2023
Date of order
10/05/2023
10/05/2023
4.00
Good
Catering Appliance Superstore replies: 25/05/2023
Thank you for your 4 star rating
Date of publication
09/05/2023
Date of order
24/04/2023
09/05/2023
4.00
Good
Catering Appliance Superstore replies: 25/05/2023
Thank you for your 4 star rating
Date of publication
19/04/2023
Date of order
19/04/2023
19/04/2023
4.00
Good
Catering Appliance Superstore replies: 25/05/2023
Thank you for your 4 star rating