Date of publication
09/08/2019
Date of order
17/06/2019
09/08/2019
Good
4.00
Good

Date of publication
02/08/2019
Date of order
19/07/2019
02/08/2019
Was a problem with Voguecf101 cart (damaged handle) which they resloved very speedily indeed. Test of a good online retailer is how they handle issues. Can't fault them. Also good on price and delivery (even more so on replacement). Will def. use again
4.33
Good

Date of publication
17/07/2019
Date of order
03/07/2019
17/07/2019
Wine cooler fridge looks really good in kitchen,slight noise at times but easily ignored. Delivery was day later than stated but was informed of delay by customer service beforehand. Delay due to delivery company. Would not hesitate to use or recommend Catering Appliance Superstore.
4.33
Good

Date of publication
17/07/2019
Date of order
28/06/2019
17/07/2019
Very Good
4.00
Good

Date of publication
16/07/2019
Date of order
25/06/2019
16/07/2019
Good service all round
4.33
Good

Date of publication
16/07/2019
Date of order
02/07/2019
16/07/2019
I have given 4 stars as I think there is always room for improvement. Great company and brilliant delivery service.
4.00
Good

Date of publication
05/07/2019
Date of order
20/06/2019
05/07/2019
Very pleased good value for money
4.33
Good

Catering Appliance Superstore replies: 10/07/2019
Thanks for your feedback, if you have any feedback on how we can make that 4 star a 5 please do get in touch.

Date of publication
03/07/2019
Date of order
19/06/2019
03/07/2019
Great product and a competitive price
4.33
Good

Catering Appliance Superstore replies: 10/07/2019
Thank you for your feedback. Its great to hear that you were pleased, if you have any feedback on how we can make the 4 star rating to a 5 please do get in touch.

Date of publication
27/06/2019
Date of order
12/06/2019
27/06/2019
all items arrived on time .
4.00
Good

Date of publication
19/06/2019
Date of order
04/06/2019
19/06/2019
Quick delivery, good item
4.00
Good

Date of publication
16/06/2019
Date of order
28/05/2019
16/06/2019
The products and pricing are excellent. We have had to return a few items due to damage incurred during delivery, though. On the plus side, the returns were very easily to arrange, with no quibbling, and the items replaced within a day or two.We are very pleased with the products we've bought (and we've pretty much kitted out a whole commercial kitchen from CAP).
4.00
Good

Catering Appliance Superstore replies: 17/06/2019
Thank you for your feedback. I'm sorry to see that you've had a few issues with delivery damage, unfortunately this is out of our control but rest assured we always do rectify this as soon as possible. Thank you for your understanding

Date of publication
15/06/2019
Date of order
31/05/2019
15/06/2019
No problems , good service and goods
4.00
Good

Catering Appliance Superstore replies: 17/06/2019
Thank you, if you know how we can improve the 4 stars to 5 please do get in touch.

Date of publication
21/05/2019
Date of order
07/05/2019
21/05/2019
Very pleased with the chairs,
Delivery could be better if advised morning or afternoon, we had to stay
In all day.
4.00
Good

Catering Appliance Superstore replies: 22/05/2019
Thank you for your feedback. We do have options for pre 9am, 10am or pre noon deliveries but these are an additional paid for service on the products you received. I'm sorry you were not made ware of this.

Date of publication
21/05/2019
Date of order
07/05/2019
21/05/2019
The product is excellent, the customer service is excellent. We had an issue with the delivery that could have been easily avoided though in fairness was partly our fault. I will definitely shop here again.
4.33
Good

Catering Appliance Superstore replies: 22/05/2019
Thank you for your feedback. We're sorry there was a slight issue with delivery however I'm glad our customer service team managed to resolve this for you.

Date of publication
17/05/2019
Date of order
03/05/2019
17/05/2019
As marked
3.67
Good

Catering Appliance Superstore replies: 20/05/2019
Thank you for taking the time to leave feedback. We'd love to hear how we can improve the 4 star rating to 5, if you have any further feedback please do get in touch. Thanks

Date of publication
17/05/2019
Date of order
01/05/2019
17/05/2019
First delivery was really really quick but only part of the order, had to chase fro remaining items, which did arrive the following after this.
4.33
Good

Date of publication
09/05/2019
Date of order
25/04/2019
09/05/2019
When trying to adjust the height on the rear wheel of the fridge I noticed a nut missing from the end of a bolt which was attaching the wheel to the fridge. Therefore the fridge was dangerously insecure when trying to roll it around. Rather than call and try and get someone out to me I went out of my way to source a correct sized nut for the end of the bolt so I could solve the issue immediately.
3.67
Good

Catering Appliance Superstore replies: 15/05/2019
Thank you for your feedback, I'm sorry to see there was an issue with your fridge. Our customer service team are always on hand to help should you feel the need to call us.

Date of publication
29/04/2019
Date of order
15/04/2019
29/04/2019
A good range of appliances including the better end of quality at competitive prices. Delivery excellent.
4.00
Good

Catering Appliance Superstore replies: 16/05/2019
Thank you for your feedback!

Date of publication
25/04/2019
Date of order
11/04/2019
25/04/2019
After using the contact grill for 2 hrs the top plate jammed at the top position and we had to call the helpline to send an engineer to fix it. Unfortunately the bank holiday intervened so it took 6 days before we could use it. The problem was an incorrectly fitted spring which should not occur in a new machine.
3.67
Good

Date of publication
23/04/2019
Date of order
08/04/2019
23/04/2019
good experince right from the ordering stage to the end but how customers can claim their VAT back is an issue to be looked at, if the item is not consumed in the UK.
4.00
Good

Catering Appliance Superstore replies: 15/05/2019
Thank you for your feedback. If you can provide proof that the items are being used outside the UK for example a forwarding freight confirmation we are able to look at giving you the VAT back. Please get in contact with our accounts team.

Date of publication
21/04/2019
Date of order
27/03/2019
21/04/2019
Very satisfied with your company
4.00
Good

Catering Appliance Superstore replies: 15/05/2019
That's great to hear thank you. If you have any tips on how we can make your 4 star rating to a 5 please do get in touch.

Date of publication
19/04/2019
Date of order
05/04/2019
19/04/2019
Delivery driver was very helpful and nice
4.33
Good

Catering Appliance Superstore replies: 15/05/2019
Thats great to hear. Thank you for your feedback.

Date of publication
15/04/2019
Date of order
01/04/2019
15/04/2019
I have used this company on a number of occasions and have always been happy with the products I purchased and their service.
4.33
Good

Catering Appliance Superstore replies: 17/04/2019
Thank you for your comments and your continued support. We look forward to helping you out with future orders.

Date of publication
02/04/2019
Date of order
15/03/2019
02/04/2019
Very good customer services, would of preferred that they changed the machine straight away instead of sending a engineer out to say it needs changing
4.00
Good

Catering Appliance Superstore replies: 03/04/2019
Thank you for your feedback, we're really pleased you were happy with our customer service team. Regarding the replacement we are working closely with our suppliers to get issues like this resolved quicker and more efficiently. Apologies for any inconvenience

Date of publication
26/03/2019
Date of order
12/03/2019
26/03/2019
The prices and goods are terrific. Unfortunately delivery is undertaken by the manufacturer, not by CAS themselves. Our last purchase came direct form Rational who refused to deliver down our lane because they said it was too narrow, although everybody else manages fine. We had to re-book delivery on a smaller vehicle at an additional cost of £280, which CAS did not warn us about. Disappointed.
4.00
Good

Catering Appliance Superstore replies: 28/03/2019
Thank you for your feedback, i'm really sorry to read about your delivery issue. I believe there were delivery restrictions for access and the delivery address was only accessible with a smaller vehicle. We do always request customers make us aware of any delivery restrictions prior to the order being placed.

Date of publication
21/03/2019
Date of order
07/03/2019
21/03/2019
Delivery driver would not help to get the unit through the doorway and we had to unpack ourselves and lift it through.
We had another fridge deliver a few days later and those drivers couldn’t be more helpful, unpacking and carrying the unit for us.
4.33
Good

Catering Appliance Superstore replies: 25/03/2019
Thank you for your feedback, I'm sorry to see that you were left unhappy following your recent order. As standard our deliveries are a kerb side drop unless an unpack and position had been paid for, which wasn't selected on your order. I can see that neither order had this service but the drives may have helped at their own discretion.

Date of publication
18/03/2019
Date of order
04/03/2019
18/03/2019
Great quality, good prices and good service.
4.33
Good

Catering Appliance Superstore replies: 19/03/2019
Wow great feedback thank you. If you have any tips on how we could make the 4 star rating to a 5 please do let us know.

Date of publication
15/03/2019
Date of order
01/03/2019
15/03/2019
Not Applicable
4.33
Good

Catering Appliance Superstore replies: 19/03/2019
Thank you for taking the time to rate us. If you do have any extra comments on how we can get the 4 star rating to a 5 then please do get in touch. Thank you.

Date of publication
12/03/2019
Date of order
26/02/2019
12/03/2019
AS TONY THE TIGER WOULD SAY THAT'S GREEAAAT
4.00
Good

Catering Appliance Superstore replies: 13/03/2019
Wow thanks for the great feedback!

Date of publication
25/02/2019
Date of order
22/01/2019
25/02/2019
Fast delivery, good quality of equipment
very pleased with the service
4.00
Good

Catering Appliance Superstore replies: 13/03/2019
Thank you for your feedback, its great to know you were pleased with our service and the equipment. If you have any details on how we can turn the 4 star to a 5 please do get in touch. Thank you

Date of publication
13/02/2019
Date of order
11/01/2019
13/02/2019
Quick delivery and good customer services
4.00
Good

Catering Appliance Superstore replies: 21/02/2019
Thank you for your feedback, its great to read your comments regarding delivery and our service. If you have any advise how we can turn the 4 star rating to 5 please let us know. Thank you.

Date of publication
13/02/2019
Date of order
10/01/2019
13/02/2019
The customer service is very good from the supplier but the delivery from the partners isn't as tight as it could be due to the ability of the delivery couriers.
4.33
Good

Catering Appliance Superstore replies: 14/02/2019
Thank you for your feedback, we're pleased to see that you are happy with our service! Apologies you feel let down by the carriers, we are continually working with our suppliers carriers to help customers as much as we can!

Date of publication
01/02/2019
Date of order
10/01/2019
01/02/2019
Customer service was very helpful. Goods were as expected from website description and good value. One area to improve. Standard delivery should at least offer a specific time slot or a phone call 30 mins before arrival. An all day time slot (8am to 6pm) is not good enough these days. Customers need to be able to manage their time not wait around all day for delivery
4.00
Good

Catering Appliance Superstore replies: 04/02/2019
Thank you for your feedback, we're really pleased you were happy with our customer service team. We are always looking to improve our deliveries and are working closely with our suppliers to obtain information needed regarding timed deliveries.

Date of publication
31/01/2019
Date of order
02/01/2019
31/01/2019
all good
4.00
Good

Catering Appliance Superstore replies: 04/02/2019
Thank you for your feedback, i'm please to read you were happy with our service. If you have any feedback on how we can get your 4 star rating to 5 we'd welcome your comments.

Date of publication
30/01/2019
Date of order
30/11/2018
30/01/2019
The arrangements for delivery were a bit hit and miss. If I hadn't rung for an update I wouldn't have known that the truck was on its way here at that very minute Other than that, a good purchase experience.
4.33
Good

Catering Appliance Superstore replies: 04/02/2019
Thank you for your feedback. We do always request that carriers call ahead to book deliveries in but this isn't a guaranteed service. We're sorry about the miss communication and we have passed this onto the specific carrier to investigate.

Date of publication
14/01/2019
Date of order
14/12/2018
14/01/2019
have used numerous times and will continue to do so for future schemes.
4.33
Good

Catering Appliance Superstore replies: 17/01/2019
Thank you for your review and for your continued custom. We look forward to helping you out with future orders.

Date of publication
31/12/2018
Date of order
01/12/2018
31/12/2018
A very quick service and the driver was very helpful when he delivered the oven. I can't rate the customer service as we have had no reason to use them yet as we have only just started using the product.
The only concern was the footnote about the delivery and to sign as damaged goods if you haven't had time to check them upon delivery. They were not damaged when checked
So far very please.
4.00
Good

Catering Appliance Superstore replies: 09/01/2019
Thank you for your feedback. We only have a 24 hour window to claim for any damages that may occur during transit so we always request that customers check the items straight away.

Date of publication
31/12/2018
Date of order
04/12/2018
31/12/2018
Difficult and expensive to return a small unused item which proved unsuitable.
3.67
Good

Catering Appliance Superstore replies: 09/01/2019
Thank you for your review. We're sorry you were left unhappy after seeing our returns policy.

Date of publication
24/12/2018
Date of order
28/11/2018
24/12/2018
Supplier worth using again
4.00
Good

Catering Appliance Superstore replies: 31/12/2018
Thank you for the feedback. We look forward to helping you out with future orders. If you do have any feedback on how we can get to the magic 5 star rating it would be much appreciated. Thanks again

Date of publication
24/12/2018
Date of order
25/11/2018
24/12/2018
I am very happy with the item I bought
4.33
Good

Catering Appliance Superstore replies: 31/12/2018
That's great to hear. Thanks for the review.