Date of publication
23/12/2019
Date of order
07/12/2019
23/12/2019
Product was damaged when delivered. A| replacement came the following day but took a little effort to have the damaged item collected.
4.33
Good

Catering Appliance Superstore replies: 27/12/2019
We're sorry your first item arrived damaged but am glad to see we got the replacement sorted swiftly. Apologies regarding the collection of the damaged unit, we do always try to swap out at the same time.

Date of publication
19/12/2019
Date of order
03/12/2019
19/12/2019
Delivery was delayed by a day but I have not been offered a refund of my express delivery premium payment, otherwise, satisfied.
4.33
Good

Catering Appliance Superstore replies: 27/12/2019
Thank you for your feedback! We're sorry that your item didn't arrive as expected. I believe the carriers discussed this with your directly.

Date of publication
13/12/2019
Date of order
25/11/2019
13/12/2019
I saw an item on line that I wanted. I orded it I must admit it took me a little longer than I expected. The delivery was a little longer than I expected.but overall the experience was Excellent
4.33
Good

Catering Appliance Superstore replies: 27/12/2019
Thank you for your feedback! We're sorry there was a slight delivery with delivery but glad you are happy with your item.

Date of publication
12/12/2019
Date of order
26/11/2019
12/12/2019
Good service and product
4.00
Good

Catering Appliance Superstore replies: 27/12/2019
Thank you for your feedback!

Date of publication
10/12/2019
Date of order
25/11/2019
10/12/2019
Easy to use web site and good phone service
4.33
Good

Catering Appliance Superstore replies: 11/12/2019
Thanks for your great comments!

Date of publication
05/12/2019
Date of order
15/11/2019
05/12/2019
top service start to finish
4.00
Good

Catering Appliance Superstore replies: 09/12/2019
Great to hear, thank you for your feedback!

Date of publication
04/12/2019
Date of order
19/11/2019
04/12/2019
gd service product and delivery
4.33
Good

Catering Appliance Superstore replies: 09/12/2019
Thank you!

Date of publication
21/11/2019
Date of order
07/11/2019
21/11/2019
Excellent value and service
4.00
Good

Catering Appliance Superstore replies: 22/11/2019
Thank you for the great review!

Date of publication
21/11/2019
Date of order
06/11/2019
21/11/2019
It was quick, easy and efficient
4.00
Good

Catering Appliance Superstore replies: 22/11/2019
Thank you for the great review!

Date of publication
14/11/2019
Date of order
31/10/2019
14/11/2019
With our clubs ice machine having died, we were in desperate need of a new one. The one you sent was a very good price, and was delivered very quickly. Thank you.
4.00
Good

Catering Appliance Superstore replies: 18/11/2019
Thank you for your feedback. We're pleased we managed to meet your expectations in terms of price and delivery.

Date of publication
14/11/2019
Date of order
31/10/2019
14/11/2019
all went well
4.00
Good

Catering Appliance Superstore replies: 18/11/2019
Great to know. Thank you for taking the time to leave feedback.

Date of publication
12/11/2019
Date of order
29/10/2019
12/11/2019
Delivery hick up initially which was resolved but excellent communications and support.
4.00
Good

Date of publication
12/11/2019
Date of order
28/10/2019
12/11/2019
excellent delivery service extremely quick and goods in excellent condition
4.33
Good

Date of publication
11/11/2019
Date of order
28/10/2019
11/11/2019
Ordered through internet, and arrived as stated.Have had many gr3's, as it is a good grill for smaller establishments,and this was a good price.
4.00
Good

Date of publication
08/11/2019
Date of order
25/10/2019
08/11/2019
V.Good service and response....
4.00
Good

Date of publication
06/11/2019
Date of order
14/10/2019
06/11/2019
Arrived quickly, only downside was that the driver would only leave on shop front (busy high street) and we had to move the heavy oven into the premises ourselves so that pedestrians did not hurt themselves.
4.00
Good

Date of publication
02/11/2019
Date of order
17/10/2019
02/11/2019
:...good
4.33
Good

Date of publication
01/11/2019
Date of order
17/10/2019
01/11/2019
An all round good service.
4.00
Good

Date of publication
01/11/2019
Date of order
18/10/2019
01/11/2019
ordering process good, but had to contact courier myself for delivery slot.
4.00
Good

Date of publication
30/10/2019
Date of order
15/10/2019
30/10/2019
Everything great
4.00
Good

Date of publication
29/10/2019
Date of order
15/10/2019
29/10/2019
No experience of customer service
4.00
Good

Date of publication
23/10/2019
Date of order
09/10/2019
23/10/2019
Easy ordering, good delivery time, good price and an excellent vacuum packer.
4.33
Good

Catering Appliance Superstore replies: 28/10/2019
Great to hear you are pleased with everything, thank you for your feedback!

Date of publication
14/10/2019
Date of order
04/06/2019
14/10/2019
Quick delivery, good item
4.00
Good

Catering Appliance Superstore replies: 14/10/2019
Thanks for the feedback, glad to hear you are happy with your item.

Date of publication
14/10/2019
Date of order
03/07/2019
14/10/2019
Wine cooler fridge looks really good in kitchen,slight noise at times but easily ignored. Delivery was day later than stated but was informed of delay by customer service beforehand. Delay due to delivery company. Would not hesitate to use or recommend Catering Appliance Superstore.
4.33
Good

Catering Appliance Superstore replies: 14/10/2019
Thank you for your feedback, we do always try our best to keep customers informed of delivery delays, but again this all depends on the carriers. Thank you for your kind words, it means so much to us!

Date of publication
14/10/2019
Date of order
04/09/2019
14/10/2019
Very good
4.00
Good

Catering Appliance Superstore replies: 14/10/2019
Thank you for your feedback, if you have any feedback how we can get the 4 star rating to a 5 please let us know.

Date of publication
14/10/2019
Date of order
05/09/2019
14/10/2019
I haven't opened the box yet, purchase and delivery went smoothly.
4.00
Good

Catering Appliance Superstore replies: 14/10/2019
Thanks for the feedback.

Date of publication
14/10/2019
Date of order
17/09/2019
14/10/2019
Not received the delivery yet but should be as good as ever
4.00
Good

Catering Appliance Superstore replies: 14/10/2019
Great to hear, thank you for your feedback and continued custom.

Date of publication
14/10/2019
Date of order
30/09/2019
14/10/2019
I phoned before placing an order to find out if having 1 step up to my door would be an issue. She said she would find out and call me back. She never did. There was a glitch that meant that the positioning and unwrapping service was shown as added’ but actually in my basket which meant another phone call. The delivery crew refused to bring in the fridge because of the step & left in the rain.
3.67
Good

Catering Appliance Superstore replies: 28/10/2019
We're sorry there was an issue with delivery of your appliance. I can see that you chose the express delivery option unfortunately a 2 man unpack and position isn't available on this service. We will investigate further into the information you were given. Please accept our sincere apologies.

Date of publication
08/10/2019
Date of order
24/09/2019
08/10/2019
Quick and easy delivery, good product at a good price. Only down side was setting up the warranty. Took an age to set up and added a hefty amount onto phone bill. I'd be on hold for ages, then they would put the phone down, and have to start all over again.
4.33
Good

Catering Appliance Superstore replies: 14/10/2019
Thank you for your feedback. The warranty is held directly with the manufactures. We do always suggest claiming your warranty directly through manufactures who include registration details, but this is not always required.

Date of publication
03/10/2019
Date of order
19/09/2019
03/10/2019
Super friendly staff always happy to help with product issues and technical advice.
3.67
Good

Catering Appliance Superstore replies: 14/10/2019
Thank you for your positive feedback, its great to know you are pleased with our service we do always try our best.

Date of publication
01/10/2019
Date of order
16/09/2019
01/10/2019
Instructions supplied did not quite match the unit, fitted easily and works well.
4.33
Good

Catering Appliance Superstore replies: 14/10/2019
Thank you for your feedback, I'm really pleased to see you are happy with your items. We're sorry that you received an incorrect user manual, if you need a copy, please get in touch, alternatively you can download one from our website.

Date of publication
21/09/2019
Date of order
06/09/2019
21/09/2019
Buy from again
4.33
Good

Catering Appliance Superstore replies: 14/10/2019
Great to know, thanks for your feedback.

Date of publication
17/09/2019
Date of order
02/09/2019
17/09/2019
Thanks
4.00
Good

Catering Appliance Superstore replies: 14/10/2019
Thank you for taking the time to review us! We really appreciate all feedback.

Date of publication
28/08/2019
Date of order
09/08/2019
28/08/2019
always a good service
4.33
Good

Catering Appliance Superstore replies: 14/10/2019
Thank you for your continued custom and feedback.

Date of publication
09/08/2019
Date of order
17/06/2019
09/08/2019
Good
4.00
Good

Catering Appliance Superstore replies: 14/10/2019
Thank you!

Date of publication
02/08/2019
Date of order
19/07/2019
02/08/2019
Was a problem with Voguecf101 cart (damaged handle) which they resloved very speedily indeed. Test of a good online retailer is how they handle issues. Can't fault them. Also good on price and delivery (even more so on replacement). Will def. use again
4.33
Good

Catering Appliance Superstore replies: 14/10/2019
Thank you for your feedback. Firstly I'm sorry to see that you had delivery damage on your item, we never intend for this to happen but am glad our customer service team managed to swiftly resolve this for you.

Date of publication
17/07/2019
Date of order
28/06/2019
17/07/2019
Very Good
4.00
Good

Catering Appliance Superstore replies: 14/10/2019
Thank you!

Date of publication
16/07/2019
Date of order
25/06/2019
16/07/2019
Good service all round
4.33
Good

Catering Appliance Superstore replies: 14/10/2019
Great to hear, thank you for your positive feedback!

Date of publication
16/07/2019
Date of order
02/07/2019
16/07/2019
I have given 4 stars as I think there is always room for improvement. Great company and brilliant delivery service.
4.00
Good

Catering Appliance Superstore replies: 14/10/2019
Thanks for your feedback. If you have any feedback on how we can improve please let us know. Customer feedback is very important to us.

Date of publication
10/07/2019
Date of order
19/06/2019
10/07/2019
Great product and a competitive price
4.33
Good

Catering Appliance Superstore replies: 10/07/2019
Thank you for your feedback. Its great to hear that you were pleased, if you have any feedback on how we can make the 4 star rating to a 5 please do get in touch.