Hi Anne-Marie, I am sorry you had issues with Royal Mail. I had a look at the tracking. You ordered on the night of the 14th, we dispatched on the 15th and Royal Mail tried to deliver on the 16th just before 1pm (which is what the Special Delivery service guarantees) but no one was in. They should have left a card to allow you to have it redelivered on a day that was convenient for you or collec

Hi Ray, I'm sorry you aren't happy with our returns policy. We are a small business and try to be as fair and generous as we can be. We cover all credit card charges, offer a no quibble returns with no time limit, and cover all postage costs for sending orders out as well as covering all postage costs for any replacements, size changes or exchanges. We also cover return costs for any items whe

Hi Peter, As we discussed over the phone, it is a legal requirement to hallmark all silver over 7.8g. The chiming pendants have a brass ball inside where the chime is located, and the silver cages are all under the minimum weight, so they are not hallmarked. Were they to be, they would then need to be hallmarked "mixed metals" because of the brass and the metal chime itself, which defeats the obj