Date of publication
01/08/2019
Date of order
30/07/2019
01/08/2019
Product lost in transit which I had to keep chasing to find out. Will never use you again .
1.00
Very Poor

Date of publication
17/07/2019
Date of order
25/06/2019
17/07/2019
They seem to have attractive platform, products and deals, but from now on it would be difficult to trust that whatever product would be delievered on time or at all. Their chosen partners for delivery are unproffessional and completely unreliable to say the least. Customer Service team rathered issuing a refund than sorting out the delivery. I gave up and bought my ebike from a local seller.
1.00
Very Poor

Date of publication
14/06/2019
Date of order
07/06/2019
14/06/2019
Not yet received item :(. DPD sent me a message saying the recipient has delayed delivery? Which is absolutely not correct. I am waiting urgently for the item. Now I do not know what is happening
1.00
Very Poor

bikester.co.uk replies: 12/07/2019
We apologise for this delay, we can see this delivery took six days to reach you. DHL could not find your address on the first attempt but delivered it the next day.

Date of publication
23/04/2019
Date of order
23/04/2019
23/04/2019
You don’t even know that I’ve been chasing the order that STILL hasn’t arrived
1.33
Very Poor

bikester.co.uk replies: 12/07/2019
We apologise for the delay. We have refunded the postage cost for your order via Paypal as this delivery was severely delayed by our carrier.

Date of publication
22/04/2019
Date of order
14/04/2019
22/04/2019
Having ordered two electric mountain bikes only one arrived. Attempted to call customer service department during their so called "office hours" but got the same message advising to call between 10am and 4pm Mon to Fri.
This is the worst online bike company I have had the misfortune to deal with.
1.00
Very Poor

bikester.co.uk replies: 12/07/2019
We apologise for the delivery time here, we can see that one of the e-bikes purchased took 7 days to reach you. We contacted our delivery partner to provide updates during this process and passed them on to you as we received them.We regret any inconvenience caused by this delay.

Date of publication
04/12/2018
Date of order
04/12/2018
04/12/2018
Over a week after the order and still not received.
1.00
Very Poor

Date of publication
22/09/2018
Date of order
22/09/2018
22/09/2018
My order never arrived and it took a month to get a refund.
1.33
Very Poor

bikester.co.uk replies: 19/10/2018
we are very sorry for the inconvenience.

Date of publication
12/09/2018
Date of order
12/09/2018
12/09/2018
I am unable to comment on the product because it has not arrived I have been informed by UK Mail that the item has gone missing but so far I have been unable to get a refund. I made a contract with Bikester to supply the product for a price that I paid. I did not make a contract with UK Mail - you did. So I think it is up to Bikester to resolve the issue with UK Mail not up to me, the customer.
1.00
Very Poor

Date of publication
01/09/2018
Date of order
01/09/2018
01/09/2018
AS OF TODAYS DATE (01/09/2018)THE GOODS WE ORDERED AND PAID FOR ON 8TH AUGUST 2018 HAVE NOT BEEN RECEIVED AND WE HAVE BEEN CHASING THE DELIVERY WITH BIKESTER TO NO AVAIL SO FAR.

ABSOLUTE WASTE OF TIME AND ENERGY.
1.00
Very Poor

bikester.co.uk replies: 19/10/2018
we apologize for the inconvenience.

Date of publication
27/08/2018
Date of order
27/08/2018
27/08/2018
Ordered a pair of tyres on the 7th August, after weeks of chasing they emailed me on the 20th saying they are refunded me as the parcel is lost. Not an offer of a replacement or voucher as compensation. Waste of my time
1.33
Very Poor

bikester.co.uk replies: 19/10/2018
we apologize many times and are glad that the case could be clarified.