Date of publication
17/02/2023
Date of order
10/02/2023
17/02/2023
3.00
Fair

Date of publication
10/01/2023
Date of order
03/01/2023
10/01/2023
Bikester has provided me with a positive and wide array of parts with decent enough specification lists. Discounted karts we’re also better than most UK vendors which is a trade off for the one negative below.

Communication after delivery has been adequate however delivery was far slower than expected. This however is likely due to third party and EU shipping from Germany to UK.
3.00
Fair

bikester.co.uk replies: 02/02/2023
Hi there, Thank you for your positive feedback. I am sorry that your order took longer than expected to arrive. Please note that we are unable to access control over the package once handed over to our delivery partners. I thank you for your understanding in this regard. sincerely, Your Bikester Team

Date of publication
07/12/2022
Date of order
26/11/2022
07/12/2022
Great price but really slow delivery
Ordered 28/11, delivered 7/12
3.00
Fair

bikester.co.uk replies: 22/12/2022
Hi there, According to the tracking information, your order has been delivered within the estimated delivery time. Please contact us directly if you have experienced any issues with this delivery and we will be happy to assist you further. Sincerely, Your Bikester Team

Date of publication
03/12/2022
Date of order
26/11/2022
03/12/2022
Nothing delivered yet no comms to keep customer up to date on progress
3.00
Fair

Date of publication
13/11/2022
Date of order
06/11/2022
13/11/2022
Good prices but takes far too long to process an order and get it shipped. Then it sits in uk customs which further delays it.
3.00
Fair

bikester.co.uk replies: 22/11/2022
Hi there, According to your system, your order was delivered within the estimated delivery timeframe. If you experienced any issues with your delivery, please contact us directly and we will be happy to assist you further. SIncerely Your Bikester Team

Date of publication
11/11/2022
Date of order
04/11/2022
11/11/2022
There seems to be a delay (compared to other online bike shops) between placing an order and it being processed.

I can't review the order, or the service as the items have not yet been delivered. I would suggest improving the speed of your service, before asking gor feedback on the order.
3.00
Fair

bikester.co.uk replies: 22/11/2022
Hi there, According to your system, your order was delivered within the estimated delivery timeframe. If you experienced any issues with your delivery, please contact us directly and we will be happy to assist you further. SIncerely Your Bikester Team

Date of publication
26/10/2022
Date of order
19/10/2022
26/10/2022
You use DPD for delivery at a cost of £5 but they didn't deliver when they should have done, say they couldn't find us, everyone else does, it's not so hard. My parcel is now at their depot, great.
3.00
Fair

bikester.co.uk replies: 28/10/2022
Hi There, We kindly ask for your understanding that it is not possible for us to access control over the package once it is handed over to DPD, for this reason, if your package is not delivered, we ask that you would contact us directly so that we may escalate the matter with DPD and work toward a solution. According to the tracking information, you have now received your order. If this is not t

Date of publication
19/09/2022
Date of order
12/09/2022
19/09/2022
Placed an order, still nothing received an ETA on delivery a week later.
November emails or is updates to when my order is dispatched or delivered.
3.00
Fair

bikester.co.uk replies: 12/10/2022
Hi there, According to your system, your order was delivered within the estimated delivery timeframe. If you experienced any issues with your delivery, please contact us directly and we will be happy to assist you further. SIncerely Your Bikester Team

Date of publication
26/08/2022
Date of order
19/08/2022
26/08/2022
3.00
Fair

Date of publication
23/08/2022
Date of order
16/08/2022
23/08/2022
Still waiting for my order. Received a email stating that it had been sent.
3.00
Fair

bikester.co.uk replies: 12/10/2022
Hi There, According to our system, your order was delivered within the estimated delivery timeframe. I kindly ask that you would contact us directly from our website if you experienced any issues with your delivery and we will be happy to assist you further. Sincerely Your Bikester Team

Date of publication
15/08/2022
Date of order
08/08/2022
15/08/2022
Still not received item 5 days later and tracking info still showing that courier is awaiting parcel!
3.00
Fair

bikester.co.uk replies: 16/08/2022
Hi There, Kindly note that your order placed on 08.08.2022 has an estimated delivery time of 7-9 working days and cannot be considered late yet. If the order is not delivered by the end of this week, please let us know so that we may investigate this further. Sincerely your Bikester Team.

Date of publication
15/08/2022
Date of order
08/08/2022
15/08/2022
Order on 8 August still not received yet , can’t rate my shorts but delivery and tracking not good.
3.00
Fair

bikester.co.uk replies: 16/08/2022
Hi There, Kindly note that the tracking information will only show an update once the item has been cleared by UK customs. The estimated delivery time for your order is 7-9 working days and cannot be considered late yet. If the order is not delivered by the end of this week, please contact us directly so that we may investigate this further. Sincerely Your Bikester Team

Date of publication
11/08/2022
Date of order
02/08/2022
11/08/2022
The product arrived within the time they said and was in good condition but that was 5 to 9 days they are totally impossible to contact as there is no email no address and no telephone and the links did not work on there web site, it is unlikely I will purchase from them again
3.00
Fair

bikester.co.uk replies: 16/08/2022
Hi There, Kindly note that we have a contact formula available on our website. It usually take between 24-48 hours to have a response depending on volume. I am sorry to hear that you were unable to contact us. Sincerely Your Bikester Team

Date of publication
09/08/2022
Date of order
02/08/2022
09/08/2022
I brought on the 2/8/22 ,it's now the 9/8/22 and its still not arrived !
£5 postage for a small cable 400mm long ! You would have thought it would have arrived the next day ! I'll be thinking twice about buying anything more ! Is this because of lack of staff ?
3.00
Fair

bikester.co.uk replies: 16/08/2022
Hi There, According to the tracking information, your order was delivered within the estimated delivery timeframe. If you expereinced any issues with your delivery, kindly contact us directly so that we may escalate the matter further. Sincerely Your Bikester Team

Date of publication
02/08/2022
Date of order
26/07/2022
02/08/2022
Delivery of items is on the slow side. Pricing seems reasonable when compared to other companies
3.00
Fair

Date of publication
11/07/2022
Date of order
04/07/2022
11/07/2022
Not sure why it takes so long to send some brake pads the size of a 2 pence piece and charge £5 for the privilege, really poor considering you can order something from China that would be delivered quicker! It’s like, we will send it when we we get round to it! In a world that’s I need I need it now’ then i suggest you look elsewhere!
3.00
Fair

Date of publication
24/05/2022
Date of order
17/05/2022
24/05/2022
The products are as described and at reasonable prices, however the dispatch time generally takes a week even though it states 1-2 days, followed by a long shipping process making it about 3 weeks from start to finish.
3.00
Fair

bikester.co.uk replies: 31/05/2022
Hi, We kindly ask for your understanding that the estimated delivery time for most products is between 5-8 working days depending on which warehouse the product is shipped from. Due to limitations imposed on us by our delivery partners and Brexit, it is not possible to offer a faster delivery time. Sincerely Your Bikester Team

Date of publication
15/05/2022
Date of order
08/05/2022
15/05/2022
Returned pair of five tens 9th May as too small , bought and paid for larger size which I have received !
No word as yet on my returned five tens ?? No money returned yet!!!!!!
3.00
Fair

bikester.co.uk replies: 31/05/2022
Hi, Please contact us directly so that we may investigate your return and resolve this issue. Sincerely Your Bikester Team

Date of publication
24/04/2022
Date of order
17/04/2022
24/04/2022
It's not obvious that this company is based in Germany and not the UK, resulting in delivery time longer than expected. Otherwise OK.
3.00
Fair

bikester.co.uk replies: 26/04/2022
Hi Jim. Thanks for taking the time to share your feedback. Indeed, we are based in Germany, but we are registered in the UK as a retailer with a UK VAT ID. Delivery time is 6-8 working days for most orders due to new regulations imposed by the Brexit agreement. Best, Bikester

Date of publication
12/04/2022
Date of order
05/04/2022
12/04/2022
Almost 1 week on and no sign of the parts on order?
3.00
Fair

bikester.co.uk replies: 26/04/2022
Hi Peter. According to the tracking, your order was delivered on 13.04.2022. In case there was any issue with the delivery or the item(s), please reach out to our customer care team. Best, Bikester

Date of publication
23/03/2022
Date of order
16/03/2022
23/03/2022
3.00
Fair

bikester.co.uk replies: 24/03/2022
Thank you for posting a rating and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. If you haven't already, please reach out to our customer care team via the contact form on our website.

Date of publication
21/02/2022
Date of order
14/02/2022
21/02/2022
Speed of delivery
3.00
Fair

Date of publication
27/01/2022
Date of order
17/01/2022
27/01/2022
Use a delivery company that doesn't lose you parts
3.00
Fair

bikester.co.uk replies: 22/02/2022
Hi there. According to the tracking, your order was delivered on Monday, January 24th. If we can further assistance please don't hesitate to reach out to us via email or our contact form online. Best, Bikester.

Date of publication
05/01/2022
Date of order
29/12/2021
05/01/2022
Shipping is on the slow side my current order still hasn't been picked up by DPD
3.00
Fair

Date of publication
25/11/2021
Date of order
15/11/2021
25/11/2021
Oh I had trouble trying to change billing address. It wasn't straight forward as other sites
3.00
Fair

Date of publication
29/10/2021
Date of order
22/10/2021
29/10/2021
Normally this company is good , but where they have let there selfs down is there customer service . An order I’ve placed has gone missing . It takes weeks for customer service to answer a message. It looks like I’ll have to get PayPal involved . Luckily the order wasn’t for a lot of money , but that shouldn’t be the case .
3.00
Fair

Date of publication
17/10/2021
Date of order
10/10/2021
17/10/2021
No returns label supplied. No ability to create one on website. No response yet from customer services when one was requested.
3.00
Fair