Date of publication
26/11/2019
Date of order
19/11/2019
26/11/2019
Great helmet - fits a treat. Very well packaged and good comms from the store who dispatched immediately. Just had to wait 7 days for delivery which was a little frustrating (Hermes)
4.33
Good

Date of publication
19/11/2019
Date of order
19/11/2019
19/11/2019
Love the product looks feels awesome, only complaint hermes take ages to deliver.
4.33
Good

Date of publication
18/11/2019
Date of order
11/11/2019
18/11/2019
Can't fault the web site or service.
4.33
Good

Date of publication
15/11/2019
Date of order
23/10/2019
15/11/2019
I was generally satisfied with the delivery times and the quality of the products. The only annoying problem was that I found the bike I had ordered was fitted with a hub dynamo but a front light without switch (so the lights are always on). The customer service was of not much help, when I asked about ordering an alternative front light without being charged for postage again.
3.67
Good

Date of publication
05/11/2019
Date of order
05/11/2019
05/11/2019
Small problem with delivery but it was sorted out very quickly and the bike is lovely
4.00
Good

Date of publication
05/11/2019
Date of order
05/11/2019
05/11/2019
Product and service where excellent. Really must improve the packaging. First set of fenders damaged in transit. Had they been better packaged this probably wouldn't have happened. Replacement set also arrived in damaged carton with even less protective packing. More by luck, the replacement set where not damaged.
4.00
Good

Date of publication
24/10/2019
Date of order
13/10/2019
24/10/2019
well done
4.00
Good

Date of publication
16/10/2019
Date of order
07/10/2019
16/10/2019
Nice bike, arrived with dent in mudguard which was an easy fix. Love the hub gears, not sure about the hub brakes yet - wait til they bed in.
4.00
Good

Date of publication
08/10/2019
Date of order
08/10/2019
08/10/2019
Customer service and good was fabulous. However, due to an error between DHL/collection point I was unable to collect my parcel for over a week after it was available for collection. This was no fault of Bikester, but ruined the whole transaction because of it. I would by from you again.

I never of you until I search for the hornet frame you were the only store in UK that I found had it in.
3.67
Good

Date of publication
01/10/2019
Date of order
01/10/2019
01/10/2019
Having been thinking about replacing my malfunctioning Garmin Edge 1000 for a while - Wahoo Element Roam is brilliant - simpler but does all the useful bits & looks very promising
4.33
Good

Date of publication
14/09/2019
Date of order
06/09/2019
14/09/2019
Good
4.00
Good

Date of publication
04/09/2019
Date of order
28/08/2019
04/09/2019
Good site with good selection of products, reasonably priced. Dispatch time was next day but uk carrier took a few days longer than expected to deliver items. Not a problem tho and will consider using bikester again if needed.
4.33
Good

Date of publication
03/09/2019
Date of order
02/09/2019
03/09/2019
Excellent quality, solid built bike for the price. Very happy with the bike although would have been good if the gears were pre-adjusted to save customer set up time. Unfortunately delivery didn't go to plan due to transit damage but rescheduled the delivery and bike arrived without damage. Customer service team resposive to delivery issue. Would recommend the bike and bikester to friends.
4.00
Good

Date of publication
21/08/2019
Date of order
21/08/2019
21/08/2019
Had a few problems with assembly.
The handlebars had been fitted incorrectly and had to be taken off and refitted the correct way round.
Adjusting the front break was problematic and took a long time to fix
3.67
Good

Date of publication
17/08/2019
Date of order
08/08/2019
17/08/2019
Hermes was the delivery company and took 8 days instead of 3-4 to deliver my order after being chased up.
3.67
Good

Date of publication
05/08/2019
Date of order
28/07/2019
05/08/2019
Order fulfilled, good looked like what I ordered. Delivery slower than others, but didn’t need it urgently anyway.
Item was at a competitive price, and easy to order
4.33
Good

Date of publication
25/07/2019
Date of order
18/07/2019
25/07/2019
The goods were very good the courier took two attempts at delivery. Do couriers not have GPS these days ?.
3.50
Good

Date of publication
24/07/2019
Date of order
17/07/2019
24/07/2019
Arrived earlier than expected, goods could have been cheaper seeing as they were end of line.
4.00
Good

Date of publication
21/07/2019
Date of order
21/07/2019
21/07/2019
Good
4.00
Good

Date of publication
21/07/2019
Date of order
14/07/2019
21/07/2019
delivery guy couldn't wait 3 mins for me to come downstairs, dumped parcel outside the back door .
3.67
Good

Date of publication
10/07/2019
Date of order
03/07/2019
10/07/2019
Product and delivery was good but was over sold on the promotion
4.33
Good

Date of publication
24/06/2019
Date of order
17/06/2019
24/06/2019
Product as expected,decent price - not tried it out yet though - adequate assembly instructions, poor delivery communication as DHL tracking did not update.
3.67
Good

Date of publication
23/06/2019
Date of order
07/06/2019
23/06/2019
I had my first ride this weekend on my new Ortler Bozen Performance E-Trekking bike. It was a joy and easy to ride in all modes. The bike was a present for my 75th Birthday and I can happily recommend it to other ageing cyclists. I can now cycle with all the grandchildren. At one point the chain dropped off the big cog on a steep hill but was simply rectified. Thank you Bikester.
4.00
Good

Date of publication
19/06/2019
Date of order
11/06/2019
19/06/2019
Delivery held up by DHL stating item damaged. Bikester customer service replied to my query very quickly and apologized. Overall I am happy and will shop with Bikester again.
4.00
Good

Date of publication
17/06/2019
Date of order
08/06/2019
17/06/2019
The only dealer to offer a Blackburn brake/gear lever mirror Everywhere else it's, "No demand" Or in reality, "Sod off & stop bothering me, I've a shop to run (An empty shop).
4.00
Good

Date of publication
22/05/2019
Date of order
15/05/2019
22/05/2019
The kit is great The delivery was delayed mid journey due to damaged packaging and subsequent investigation. However this wasn't the fault of Bikester, and upon arrival, the inner box and kit were fine.
I will be happy to use them again.
4.00
Good

Date of publication
21/05/2019
Date of order
21/05/2019
21/05/2019
It was a shame the photos made the tyres look like they have more tread but they will just have to do was looking for something similar to the schwabe cross tourer for my road bike and got it wrong
4.00
Good

Date of publication
15/05/2019
Date of order
15/05/2019
15/05/2019
Great bike tyre. After orering i was a little concerned to see my item was being shipped from Germany (bikester is a German company... who knew?). It arrived exactly on time, however. I was really pleased with my shopping experience.
4.00
Good

Date of publication
12/05/2019
Date of order
05/05/2019
12/05/2019
Quick deliver and good value reccommended
4.00
Good

Date of publication
02/05/2019
Date of order
25/04/2019
02/05/2019
Part of order sent, but no updates on rest of it.
4.33
Good

Date of publication
16/04/2019
Date of order
25/03/2019
16/04/2019
The delivery took longer the expected and what is written on their website. It was not shipped the same day and it did not arrived within 2-4 working days. I was assured that this has been looked at and they will change it soon. Otherwise the customer services and especially Logan are very good and caring for the customers. Would definitely buy again from Bikester.
4.33
Good

Date of publication
16/04/2019
Date of order
16/04/2019
16/04/2019
Bike 3 speed is exelent mostly for leisure. Gears adjusted in my opinion very convenient to ride. I had already experience with 3 gear internal hub and I hardly used 3rd one was too hard to have fun. However olster has gears adjusted proportionally whether you ride uphill, downhill or flat.
Unfortunately the bike arrived damaged , but thanks to their customer service all was sorted quickly.
4.00
Good

Date of publication
16/04/2019
Date of order
09/04/2019
16/04/2019
a bit long time to have the goods
4.00
Good

Date of publication
31/03/2019
Date of order
24/03/2019
31/03/2019
Delivery would have been 5 but the box was huge really wasteful. I've had other tyres that just come taped together with a label. The goods were actually very mis shaped from being in the box but were ok when fitted. Good price
4.33
Good

Date of publication
15/03/2019
Date of order
08/03/2019
15/03/2019
just what I expected
4.33
Good

Date of publication
11/03/2019
Date of order
04/03/2019
11/03/2019
great service, delayed delivery but was informed of that cheers
4.33
Good

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
customer service excellent unfortunately had to return item as was problems with it
4.33
Good

Date of publication
06/02/2019
Date of order
06/02/2019
06/02/2019
Good product at the best price out there
4.33
Good

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
Great range of products and good prices. Just wish delivery was a bit quicker.
4.00
Good

Date of publication
28/01/2019
Date of order
21/01/2019
28/01/2019
Very pleased with online service and delivery to North of Scotland.
4.33
Good