Date of publication
21/08/2019
Date of order
21/08/2019
21/08/2019
Had a few problems with assembly.
The handlebars had been fitted incorrectly and had to be taken off and refitted the correct way round.
Adjusting the front break was problematic and took a long time to fix
3.67
Good

Date of publication
17/08/2019
Date of order
08/08/2019
17/08/2019
Hermes was the delivery company and took 8 days instead of 3-4 to deliver my order after being chased up.
3.67
Good

Date of publication
05/08/2019
Date of order
28/07/2019
05/08/2019
Order fulfilled, good looked like what I ordered. Delivery slower than others, but didn’t need it urgently anyway.
Item was at a competitive price, and easy to order
4.33
Good

Date of publication
25/07/2019
Date of order
18/07/2019
25/07/2019
The goods were very good the courier took two attempts at delivery. Do couriers not have GPS these days ?.
3.50
Good

Date of publication
24/07/2019
Date of order
17/07/2019
24/07/2019
Arrived earlier than expected, goods could have been cheaper seeing as they were end of line.
4.00
Good

Date of publication
21/07/2019
Date of order
21/07/2019
21/07/2019
Good
4.00
Good

Date of publication
21/07/2019
Date of order
14/07/2019
21/07/2019
delivery guy couldn't wait 3 mins for me to come downstairs, dumped parcel outside the back door .
3.67
Good

Date of publication
10/07/2019
Date of order
03/07/2019
10/07/2019
Product and delivery was good but was over sold on the promotion
4.33
Good

Date of publication
24/06/2019
Date of order
17/06/2019
24/06/2019
Product as expected,decent price - not tried it out yet though - adequate assembly instructions, poor delivery communication as DHL tracking did not update.
3.67
Good

Date of publication
23/06/2019
Date of order
07/06/2019
23/06/2019
I had my first ride this weekend on my new Ortler Bozen Performance E-Trekking bike. It was a joy and easy to ride in all modes. The bike was a present for my 75th Birthday and I can happily recommend it to other ageing cyclists. I can now cycle with all the grandchildren. At one point the chain dropped off the big cog on a steep hill but was simply rectified. Thank you Bikester.
4.00
Good

Date of publication
19/06/2019
Date of order
11/06/2019
19/06/2019
Delivery held up by DHL stating item damaged. Bikester customer service replied to my query very quickly and apologized. Overall I am happy and will shop with Bikester again.
4.00
Good

Date of publication
17/06/2019
Date of order
08/06/2019
17/06/2019
The only dealer to offer a Blackburn brake/gear lever mirror Everywhere else it's, "No demand" Or in reality, "Sod off & stop bothering me, I've a shop to run (An empty shop).
4.00
Good

Date of publication
22/05/2019
Date of order
15/05/2019
22/05/2019
The kit is great The delivery was delayed mid journey due to damaged packaging and subsequent investigation. However this wasn't the fault of Bikester, and upon arrival, the inner box and kit were fine.
I will be happy to use them again.
4.00
Good

Date of publication
21/05/2019
Date of order
21/05/2019
21/05/2019
It was a shame the photos made the tyres look like they have more tread but they will just have to do was looking for something similar to the schwabe cross tourer for my road bike and got it wrong
4.00
Good

Date of publication
15/05/2019
Date of order
15/05/2019
15/05/2019
Great bike tyre. After orering i was a little concerned to see my item was being shipped from Germany (bikester is a German company... who knew?). It arrived exactly on time, however. I was really pleased with my shopping experience.
4.00
Good

Date of publication
12/05/2019
Date of order
05/05/2019
12/05/2019
Quick deliver and good value reccommended
4.00
Good

Date of publication
02/05/2019
Date of order
25/04/2019
02/05/2019
Part of order sent, but no updates on rest of it.
4.33
Good

Date of publication
16/04/2019
Date of order
25/03/2019
16/04/2019
The delivery took longer the expected and what is written on their website. It was not shipped the same day and it did not arrived within 2-4 working days. I was assured that this has been looked at and they will change it soon. Otherwise the customer services and especially Logan are very good and caring for the customers. Would definitely buy again from Bikester.
4.33
Good

Date of publication
16/04/2019
Date of order
16/04/2019
16/04/2019
Bike 3 speed is exelent mostly for leisure. Gears adjusted in my opinion very convenient to ride. I had already experience with 3 gear internal hub and I hardly used 3rd one was too hard to have fun. However olster has gears adjusted proportionally whether you ride uphill, downhill or flat.
Unfortunately the bike arrived damaged , but thanks to their customer service all was sorted quickly.
4.00
Good

Date of publication
16/04/2019
Date of order
09/04/2019
16/04/2019
a bit long time to have the goods
4.00
Good

Date of publication
31/03/2019
Date of order
24/03/2019
31/03/2019
Delivery would have been 5 but the box was huge really wasteful. I've had other tyres that just come taped together with a label. The goods were actually very mis shaped from being in the box but were ok when fitted. Good price
4.33
Good

Date of publication
15/03/2019
Date of order
08/03/2019
15/03/2019
just what I expected
4.33
Good

Date of publication
11/03/2019
Date of order
04/03/2019
11/03/2019
great service, delayed delivery but was informed of that cheers
4.33
Good

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
customer service excellent unfortunately had to return item as was problems with it
4.33
Good

Date of publication
06/02/2019
Date of order
06/02/2019
06/02/2019
Good product at the best price out there
4.33
Good

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
Great range of products and good prices. Just wish delivery was a bit quicker.
4.00
Good

Date of publication
28/01/2019
Date of order
21/01/2019
28/01/2019
Very pleased with online service and delivery to North of Scotland.
4.33
Good

Date of publication
06/12/2018
Date of order
06/12/2018
06/12/2018
Delivery of this items took so long
3.67
Good

Date of publication
04/12/2018
Date of order
04/12/2018
04/12/2018
Shoes are fantastic (so far - only had less than a week and just the 2 runs in them to date)
The cushioning on them is fantastic, I bought them on a recommendation and haven’t been disappointed.
Only negative was the price for delivery and the delayed arrival. I found the same shoes on a different website later for the same price with free delivery. I was informed about the delay at least.
3.67
Good

Date of publication
13/11/2018
Date of order
13/11/2018
13/11/2018
Great product, very good company and service, shame about DHL and there very poor delivery service.
4.00
Good

Date of publication
17/10/2018
Date of order
03/10/2018
17/10/2018
The only thing bad about this order was the delivery by DHL Parcel UK which was shambolic to put it mildly
The Endura MT500 II Waterproof Cycling overshorts were tested for over 5 hours in driving rain and kept my lycra shorts underneath bone dry which is pretty impressive. Communication from Bikester was good.
4.00
Good

Date of publication
16/10/2018
Date of order
16/10/2018
16/10/2018
Products were great. However the courier left the parcel outside by the bin, and someone opened it. The products I ordered were all still there, but it was not at all satisfactory.
3.67
Good

Date of publication
09/10/2018
Date of order
09/10/2018
09/10/2018
The lock I purchased was perfect for my needs however delivery was to the wrong address by normal post and not by DHL courier to my door as described.
3.67
Good

Date of publication
26/09/2018
Date of order
26/09/2018
26/09/2018
Efficient delivery and good deal. Would recommend.
4.00
Good

Date of publication
26/09/2018
Date of order
26/09/2018
26/09/2018
Overall great service but the shipping with DHL was a bit hit and miss. Not bikester's fault though.
4.33
Good

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Very nice and well constructed cycle carrier with a Klickfix mount to the saddle stem. Unfortunately I had to return the item, although I have my seat very high, the carrier rested on the rear tyre which would have created rubbing problems. I have since returned it (please confirm it has been received).
4.33
Good

Date of publication
04/09/2018
Date of order
21/08/2018
04/09/2018
Good delivery.
Entry level coil shock but damper adjustment is good. Possibly need softer spring for my 75kg but I do prefer smoother ride.
Happy that keeps the bike going until I upgrade to airshock.
4.00
Good

Date of publication
01/09/2018
Date of order
25/08/2018
01/09/2018
Great personal service, especially when the courier company sent it on the incorrect route. Bikester were as helpful and pleasant as they could be.
Thanks you.
4.33
Good

Date of publication
31/08/2018
Date of order
31/08/2018
31/08/2018
Order dealt with quickly. However, at the time of ordering, it was not apparent goods would be shipped from Germany so delivery took longer than expected. Very good purchase price.
4.00
Good

Date of publication
28/08/2018
Date of order
19/08/2018
28/08/2018
Product is very good, delivery fast but not happy that DHL simply left it on the doorstep. Not the first time they have done that.
4.33
Good