Date of publication
29/12/2023
Date of order
21/12/2023
29/12/2023
Nothing has arrived yet!
1.00
Very Poor
Date of publication
10/12/2023
Date of order
10/12/2023
10/12/2023
Flooring not delivered, company said delivery attempted but I was in all day, checked CCTV and ring doorbell and confirmed no delivery attempt was made. A week later still no flooring!
1.00
Very Poor
Date of publication
09/10/2023
Date of order
09/10/2023
09/10/2023
1.00
Very Poor
Date of publication
31/08/2023
Date of order
31/08/2023
31/08/2023
I ordered 3 samples. One was out of stock (no mention as yet of them offering to refund) and they sent the wrong sample for one of the other ones. Additionally they didn't pay sufficient postage, so I had to pay an extra £1.50 for Royal Mail to deliver them to me.
1.00
Very Poor
Date of publication
25/08/2023
Date of order
25/08/2023
25/08/2023
The customer service is shocking.
After being given a tracking link that didn’t work and being misinformed of delivery slots 3 times, I spoke to a female member of the team who was rude, very passive aggressive, wouldn’t listen to anything I said as she continually shouted over me and had no idea how to speak to people
1.00
Very Poor
Date of publication
21/08/2023
Date of order
21/08/2023
21/08/2023
This is the wrong colour on the photo, its come grey not black
1.00
Very Poor
Date of publication
22/07/2023
Date of order
22/07/2023
22/07/2023
Ordered a remnant which it said was in stock, message at 7am to say item in stock and would be sent out only to get message at 11:30 saying item damaged here's your refund. So many days wasted with this luckily found another good seller. Don't waste your time with this company!!
1.00
Very Poor
Date of publication
07/07/2023
Date of order
29/06/2023
07/07/2023
Stay well clear.. promised delivery 4 days in a row.. waited in those full days as no specific time slot given, and still never showed. Shocking service
1.00
Very Poor
Date of publication
16/05/2023
Date of order
08/05/2023
16/05/2023
Item was not delivered and they would not proceed with a refund, dump your items outside your house and the only reason I know is they sent me a proof of delivery. You don’t get an email to say when it’s out for delivery or even when it’s been delivered, rude customer service when I rang up, and explaining that it’s not there fault and they wouldn’t offer a full refund as they have delayed my carp
1.00
Very Poor
Vinyl Flooring UK replies: 22/05/2023
Hi, As per the courier the item has been delivered now, We do apologise for the inconvenience that has been caused. -VinylFlooring UK
Date of publication
30/04/2023
Date of order
23/04/2023
30/04/2023
Try to be honest,that would be a starting point, ordered a £15.99 square metres x25 square metres in total,
But was delivered a product I did not order that was £10.99 square metres in the hope I would not notice....This is called misselling and FRAUD..
I'm STILL awaiting my money back Awful company....
1.00
Very Poor