Date of publication
20/11/2019
Date of order
14/10/2019
20/11/2019
I paid extra money for a next day delivery and it came after a week time.
Tried to call many times and I have been putting on hold for too long.
When finally I have been able to talk to an agent, he was unable to solve my issue and did not propose any refund for the late delivery
2.00
Poor

Date of publication
06/11/2019
Date of order
07/10/2019
06/11/2019
Delivery took 10 days when I paid for 1-3 days delivery. Customer services didn't seem to care.
2.33
Poor

Date of publication
06/11/2019
Date of order
13/09/2019
06/11/2019
Been waiting for the money to be put back into my account on returns for over six weeks and still waiting as they took over three weeks to be booked back in and then up to another 28 days before I will actually receive it. Not great
2.33
Poor

Date of publication
06/11/2019
Date of order
07/10/2019
06/11/2019
Terrible customer service
Phone number doesn't work.
Now they can't find my returned item.
Useless i will never use Pro swimwear again.
Im really very upset with the terrible service.
2.00
Poor

Date of publication
06/11/2019
Date of order
06/10/2019
06/11/2019
Very bad service. Parcel arrived late. Several emails and phone calls not answered. Had to get PayPal to help get a partial refund.
2.00
Poor

Date of publication
05/11/2019
Date of order
06/10/2019
05/11/2019
I would give no stars for customer service if I could. Repeatedly returns take many weeks to refund which only happens if you ring to pester and are lucky enough for someone to actually answer the phone I will not buy from Proswimwear again
2.00
Poor

Date of publication
05/11/2019
Date of order
05/10/2019
05/11/2019
I paid for two day delivery as was going on holiday. Ordered Saturday and received on Friday afternoon. Was worried wouldn’t receive in time for holiday. Contacted ProSwimwear to chase up order. Heard nothing back, nothing to reassure me and no apology. I wonder why I paid extra for two day delivery only to receive five business days later. Should have had a refund for delivery. Not good
2.00
Poor

Date of publication
27/10/2019
Date of order
26/09/2019
27/10/2019
Slow dispatch, even slower refund, way behind other e-vendor.
2.00
Poor

Date of publication
27/10/2019
Date of order
26/09/2019
27/10/2019
Despite paying for express delivery my item turned up late. I then returned the item by tracked delivery at the beginning of Oct but am still waiting for a refund. Many of my emails just receive an automated response. I will not be using you again
2.00
Poor

Date of publication
27/10/2019
Date of order
21/09/2019
27/10/2019
The Speedo skins waist rope was cut on the first use and I sent to the customer service a week ago for an exchange still no response.
Totally disappointed of the product and the customer service
2.00
Poor

Date of publication
27/10/2019
Date of order
27/09/2019
27/10/2019
The worst for communication. Paid for guaranteed next day delivery. Took 2 weeks. Never responded to phone calls, on line chats, emails. Ridiculous
2.00
Poor

Date of publication
26/10/2019
Date of order
26/09/2019
26/10/2019
I sent an item back for a refund from this delivery nearly 3 weeks ago now and I’m still waiting for my refund It’s unacceptable service
1.67
Poor

Date of publication
25/10/2019
Date of order
25/09/2019
25/10/2019
Really slow to despatch, don't order if your in a rush
1.67
Poor

Date of publication
24/10/2019
Date of order
18/09/2019
24/10/2019
My items has been delivered 3 weeks late ant it was difficult to know what was going on. But I'm happy with the product and price.
2.33
Poor

Date of publication
24/10/2019
Date of order
23/09/2019
24/10/2019
I returned my item the following day after receiving it as it was too small, it arrived back at ProSwimwear on the 4th October at 11.10am, 4 telephone calls later I eventually received my refund on the 22nd October (18 days after you received it back). Not good customer service, doesn't inspire me to purchase again from you even though I still need another suit training suit.
2.00
Poor

Date of publication
24/10/2019
Date of order
24/09/2019
24/10/2019
Delivery date incorrect. Made the item appear larger than supplied. Not happy with item and not specified delivery date. Took approx 7 days more than stated. To be fair customer service was fair when I chased item up.
1.67
Poor

Date of publication
23/10/2019
Date of order
04/10/2019
23/10/2019
I have not received # 1001077787 and there is no feedback as to where the delivery is stuck. i ordered this on 4th October 2019 and paid for next day delivery
2.33
Poor

Date of publication
23/10/2019
Date of order
22/09/2019
23/10/2019
I ordered skins for a swimming gala well within the advertised delivery period - they did not arrive in time. When I called customer service I was advised that a mistake had been made and they had not dispatched the items, but they would place them with a 24 hour courier meaning they should arrive in time-they didn't. Pathetic service - do not use them. Goods were fine as advertised.
2.00
Poor

Date of publication
23/10/2019
Date of order
22/09/2019
23/10/2019
I returned a couple of items over 3 weeks ago and I am still waiting for the refund. I have emailed customer service and I just get a generic reply saying please allow 21 days for a refund to be processed as they are very busy.
2.33
Poor

Date of publication
22/10/2019
Date of order
21/09/2019
22/10/2019
Poor. Just poor.
2.00
Poor

Date of publication
22/10/2019
Date of order
21/09/2019
22/10/2019
My experience wasn't great
2.00
Poor

Date of publication
22/10/2019
Date of order
20/09/2019
22/10/2019
Standard elivery slow - allow plenty of time for your items.
Speedo item as expected but unfortunately not suitable.
Refunds, terrible, incredibly slow - Am still waiting for it 21 + days after proof of posting confirms it was received back to them. Unlikely to order again from this company.
1.67
Poor

Date of publication
20/10/2019
Date of order
20/09/2019
20/10/2019
Delivery late.
Customer service non existence.
Would give them 5 stars for ignoring all my emails though.
2.00
Poor

Date of publication
19/10/2019
Date of order
18/09/2019
19/10/2019
Paid extra for 1-3 days delivery for a swimsuit for my daughters birthday. Arrived over a week later, 3 days after the birthday. Just generic email replies when enquiring and no one answering calls
2.33
Poor

Date of publication
18/10/2019
Date of order
17/09/2019
18/10/2019
Company used Hermes to deliver item. Item got lost for over 5days after the date of delivery. Proswimwear were not quick to resolve this at all. Sorry but this experience ism unlikely to order from you again.
2.33
Poor

Date of publication
17/10/2019
Date of order
17/09/2019
17/10/2019
My orders was delivered very late and had no communication it was out of stock even though its has been paid for. It effect my daughter training and also there wasn't any apologies email or you have sent discount voucher or offer code and complimentary.
2.00
Poor

Date of publication
16/10/2019
Date of order
16/09/2019
16/10/2019
Item arrived faulty, return rec'd by retailer 26 Sept. Refund chased on Oct 8th, rep Nesta apologised for the delay (Oct 9th), and told me that the refund had also been authorised that same day. However, this turned out to be a lie. I received a further email on Oct 11th saying that the refund would take more time. Refund only recd after threatening to open case with credit card provider. Avoid.
2.00
Poor

Date of publication
16/10/2019
Date of order
15/09/2019
16/10/2019
Customer service was terrible. My items were delayed with no communication. It wasn’t until I chased that I found out that one item was out of stock which I was able to get from Amazon within 24hours. I was then promised a 24hr delivery which came after 48hrs... Will never use your company again.
2.00
Poor

Date of publication
16/10/2019
Date of order
15/09/2019
16/10/2019
I have to wait 2 weeks for my order and I called many times without answer
2.00
Poor

Date of publication
15/10/2019
Date of order
12/09/2019
15/10/2019
Nearly a month since returning some unwanted items and no refund or response to emails chasing.
2.00
Poor

Date of publication
15/10/2019
Date of order
15/09/2019
15/10/2019
Awful customer service. Obtaining a refund took PayPal disputing the payment for a non delivered item. ProSwimwear never returned any of my emails or phone calls. Recommend ProSwimwear is avoided
1.67
Poor

Date of publication
14/10/2019
Date of order
14/09/2019
14/10/2019
I bought a 'Finis swimsense live' which arrived nice and quickly. It appeared to be brand new, but would not even switch on. I put it on charge and checked after 5 hours, nothing Hoping to use it for training, I left it charging overnight. Still nothing, not a glimmer I sent it back quite quickly and three weeks later, hoping to have received a working replacement, have had nothing
2.00
Poor

Date of publication
14/10/2019
Date of order
14/09/2019
14/10/2019
Ordered Fins and paid for express delivery. Waited 3 days and called to chase only to be told that the fins I have ordered are out of stock but they forgot to tell me? Promised to send another pair next day and it took 3 days.
So be prepared to wait and chase if you don't get what you have ordered.
2.33
Poor

Date of publication
14/10/2019
Date of order
14/09/2019
14/10/2019
Well you have to wait in to sign for the delivery and again it didn’t turn up on the first evening .
Also it wasn’t the exact product I wanted
2.00
Poor

Date of publication
14/10/2019
Date of order
13/09/2019
14/10/2019
Would not use again Owed £250 and still no refund
1.67
Poor

Date of publication
12/10/2019
Date of order
11/09/2019
12/10/2019
I paid 6.99 pounds for a next day guaranteed delivery and my order came after 9 days.
2.33
Poor

Date of publication
11/10/2019
Date of order
10/09/2019
11/10/2019
The goggles snapped before even wearing them, no response from customer services.
2.00
Poor

Date of publication
11/10/2019
Date of order
10/09/2019
11/10/2019
Delivery took longer than stated to arrive. No response to my emails sent to them in relation to this.
2.33
Poor

Date of publication
11/10/2019
Date of order
10/09/2019
11/10/2019
Very poor experience all round
1.67
Poor

Date of publication
09/10/2019
Date of order
09/09/2019
09/10/2019
Unfortunately I had to wait a long time for a refund. Sizes were very very small for both girls. The size that was smallest was the larger costume Still waiting for a refund. Won’t be buying with Pro-swimwear again unfortunately...
2.33
Poor