Date of publication
05/12/2019
Date of order
05/11/2019
05/12/2019
Quick delivery of items ordered, returns service is very poor, returned 2 items from an order on 11th November and no refund yet received as at 5th December. Using mytrustedshops to help with gaining refund.
3.00
Fair

Date of publication
27/11/2019
Date of order
04/10/2019
27/11/2019
Order returned by registered post. After waiting weeks for my money I tried to call customer service numerous times - no answer. I e-mailed chasing refund and all i got was automated replies. I didn't get my refund for over a month, although Proswimear state refunds within 21 'working days' (approx a month) I made a formal complaint as I did not get my money back until after that - and no reply
2.67
Fair

Date of publication
14/11/2019
Date of order
17/09/2019
14/11/2019
Took long time to deliver. Not so worried about that. The problem was the returns. It took ages for them to acknowledge the return and even longer for the refund. I had to ring them in the end to get it. They were nice and processed it, albeit slow again. I would only use them again if they improved their service.
3.00
Fair

Date of publication
08/11/2019
Date of order
06/10/2019
08/11/2019
Delivery late, however delivery reimbursed sometime later
3.00
Fair

Date of publication
01/11/2019
Date of order
01/10/2019
01/11/2019
All (many) previous order experiences brilliant. This time, low value items sent needing signature with company that does not allow change of destination or time. All my neighbours also work so nightmare to find someone to sign. Tried calling helpline - but got recorded message saying unavailable. Tried mailing helpdesk and kept receiving empty replies. Will use again and hope back to normal
3.00
Fair

Date of publication
31/10/2019
Date of order
01/10/2019
31/10/2019
Whilst the suit turned up a day later than expected, I had sent several emails and voicemails asking for someone to confirm it was being delivered. My wife had a very important swim meet and until the suit arrived we had no idea whether it would be No email confirmation of the order, no return emails, no return phone calls. Shocking. Customer Service is only a 1 Star as I can’t make it any lower
3.00
Fair

Date of publication
31/10/2019
Date of order
01/10/2019
31/10/2019
Had to wait nearly 2 weeks for racing suit - competition she wanted it for was over before she got it. Eventually got an email stating system problems Hope it’s a one off
3.33
Fair

Date of publication
30/10/2019
Date of order
29/09/2019
30/10/2019
Still waiting for a refund of returned goods.
3.00
Fair

Date of publication
30/10/2019
Date of order
29/09/2019
30/10/2019
couldn’t get hold of customer service after not receiving my order. Was however eventually all sorted out
2.67
Fair

Date of publication
29/10/2019
Date of order
28/09/2019
29/10/2019
We love Proswimwear, unless there is a problem. If an item needs to be returned, you know there is a chance you’ll lose that money. I’m still waiting to see if we’ll get credit. There are no exchanges. The deals are fantastic, but only if that deal fits. This does not all entirely fall on ProSwimwear, but a little customer service beyond an automated response would be appreciated.
3.00
Fair

Date of publication
29/10/2019
Date of order
28/09/2019
29/10/2019
Retired item due to sizing issues on the 7/10/19 . It’s now the 29/10/19 and still no refund
3.00
Fair

Date of publication
28/10/2019
Date of order
28/09/2019
28/10/2019
Poor communication order was out of stock wasn’t told . Company difficult to contact
3.00
Fair

Date of publication
28/10/2019
Date of order
27/09/2019
28/10/2019
Hermes couriers are dreadful. They never find my address and are rude.
3.00
Fair

Date of publication
28/10/2019
Date of order
27/09/2019
28/10/2019
Purchase was a birthday present and it was delivered 2 days late. Poor delivery structure, it was not easy to use web page. Did not allow me to write a birthday message,

Overall I would only visit pro swimwear if I can not find the product I am looking for somewhere else.
3.00
Fair

Date of publication
27/10/2019
Date of order
26/09/2019
27/10/2019
Fair
2.67
Fair

Date of publication
26/10/2019
Date of order
26/09/2019
26/10/2019
The delivery is amazing but if you want to return some items it takes some effort.
3.33
Fair

Date of publication
24/10/2019
Date of order
22/09/2019
24/10/2019
ProSwimwear have great stock though their logistics are mixed (I ordered a size 28 but was sent a 32). If everything works out, the experience is good. However, if you need customer service or to return an item, it all falls apart. Customer Service is overworked and disorganized and takes 2-3 days to reply to each email. Returns are 'backed up' and haven't processed my return for 2 weeks...
3.00
Fair

Date of publication
23/10/2019
Date of order
23/09/2019
23/10/2019
Goods arrived - but small so have returned -have still to receive refund - 24 days later - unacceptable
3.00
Fair

Date of publication
23/10/2019
Date of order
23/08/2019
23/10/2019
Good
3.33
Fair

Date of publication
22/10/2019
Date of order
21/09/2019
22/10/2019
Wasn’t much detail on the description (especially regarding size and material) and found that it’s not stretchy material like most swim hats so it slips off really easily. Not very useful for swimming lessons
2.67
Fair

Date of publication
22/10/2019
Date of order
22/09/2019
22/10/2019
I was very disappointed with the delivery service chosen by the company, which lead me to contact customer services. Although I did received an email from you, this was even later than the delayed delivery.
2.67
Fair

Date of publication
21/10/2019
Date of order
17/09/2019
21/10/2019
good service slight delay
3.00
Fair

Date of publication
19/10/2019
Date of order
19/09/2019
19/10/2019
Delivery took almost 3 weeks. Apparently they were waiting on stock of 1 item... but any other company would have sent the other items on (it was 10 days before any contact was made to explain). My daughter needed the items for swimming club, i used proswimwear as it was recommended to me... in future i will use an online store with more reliable delivery. Items were branded and therefore fine.
2.67
Fair

Date of publication
18/10/2019
Date of order
18/09/2019
18/10/2019
Equipment ordered was great, but delivery was a joke. Paid for express delivery, it wasn't even dispatched for 5 days and took a further 6 to arrive. Joke.
3.00
Fair

Date of publication
17/10/2019
Date of order
17/09/2019
17/10/2019
The wetsuit I ordered was too small so I returned it. Despite it being received by Proswimwear on 18th September and numerous follow ups I have not been refunded £300+ a month later. Not impressed and unlikely to use in future. Looking at other reviews I am not alone in this situation.
3.33
Fair

Date of publication
17/10/2019
Date of order
16/09/2019
17/10/2019
So far I have only ordered 2 things from this shop and I have had to send both bs l due to them being to small.
However the delivery was fast, customer service was fine. Helpful and was able to answer my questions. A refund takes quite a while to come back to you
3.33
Fair

Date of publication
15/10/2019
Date of order
14/09/2019
15/10/2019
can't to change size that is unbelievable? refund is very slow.
3.00
Fair

Date of publication
14/10/2019
Date of order
14/09/2019
14/10/2019
I ordered 5 costumes, all excellent quality but only the aqua sphere is any good for us larger women doing aerobics

Delivery good, returns easy, customer service good. Refunds take a while during busy periods .
I’d like an aqua aerobics section for costumes designed for an in pool workout
3.33
Fair

Date of publication
14/10/2019
Date of order
24/08/2019
14/10/2019
I have left four telephone messages and sent three e mails concerning a refund.
I have not had the courtesy of a reply.
I returned the goods four weeks ago, they were received by pro swimwear 4 weeks ago and I still haven't received my refund
3.33
Fair

Date of publication
14/10/2019
Date of order
13/09/2019
14/10/2019
Normally Proswimwear will deliver quick, This time with Hermes is incredibly slow for 2occasaions
3.00
Fair

Date of publication
12/10/2019
Date of order
12/09/2019
12/10/2019
Not able to get hold of any customer service by email or phone. Items returned 3 weeks ago and still waiting for refund or acknowledgement of my email or answerphone message
2.67
Fair

Date of publication
12/10/2019
Date of order
12/08/2019
12/10/2019
Service was very poor- unfortunately the courier initially tried to deliver my parcel to the wrong address...BUT it then took proswimwear 2 months to eventually deliver my order. The customer service was poor (and that’s when you can actually get them to answer the phone or email). Only after repeatedly chasing up the order did they eventually dispatch it. I wouldn’t order from proswimwear again
3.00
Fair

Date of publication
12/10/2019
Date of order
12/09/2019
12/10/2019
Although I received the items in good time some of the item boxes were crushed. I returned two items due to not fitting correctly. I returned the items for free 48hr tracked which is great on the 23rd September. Proswimwear accepted the returns on the 30th September. I still haven’t received a refund though. I know this is within company policy but just seems a bit long. I would have exchanged if
3.00
Fair

Date of publication
07/10/2019
Date of order
07/05/2019
07/10/2019
Purchased this in navy colour size 20 in May 2019 for slim 11 yr old as needed a spare, wore once in July, once in Sept for club champs and again this last weekend when I noticed the inside lining has split Bought this costume as a spare but coincidentally a 11 month old costume in same model, size turquoise colour split on outside seam at club champs in Sept. No more space for full story
3.33
Fair

Date of publication
07/10/2019
Date of order
07/09/2019
07/10/2019
Returns took ages to be credited back
3.00
Fair

Date of publication
06/10/2019
Date of order
27/07/2018
06/10/2019
Returned goods on 3/9/19, they received them on 5/09/19 and only received refund on 25/09/19
2.67
Fair

Date of publication
05/10/2019
Date of order
04/09/2019
05/10/2019
Slow delivery, excellent products, slow refund.
3.33
Fair

Date of publication
02/10/2019
Date of order
02/09/2019
02/10/2019
Delivery takes longer than other swimwear retailers there range of products is excellent. HOWEVER the customer service is nil I returned 2 separate items at the beginning of September and still have not received a refund I cannot get proswimwear to answer emails or even the phone let alone respond to voicemails left. The service is shocking
2.67
Fair

Date of publication
01/10/2019
Date of order
31/08/2019
01/10/2019
Never had to wait 3 week for a refund. Its not acceptable. Got new size and had holiday and back a week before refund arrived
3.33
Fair

Date of publication
01/10/2019
Date of order
31/08/2019
01/10/2019
Had to wait nearly 2 weeks for my goods. In the end I rang which too 2 days to get through only to be told that one of my items was on back order. Already taken money out the account so had to pick another item.
2.67
Fair