Date of publication
20/08/2019
Date of order
21/07/2019
20/08/2019
Very good service as always
4.00
Good

Date of publication
19/08/2019
Date of order
19/07/2019
19/08/2019
Fabulous products and range. Delivery was slow for my paddles though... small parcel took at least a week. Actually began to think I hadn’t placed the order
4.33
Good

Date of publication
15/08/2019
Date of order
16/07/2019
15/08/2019
Great swimwear and accessories.
Took a while to get here as delivery van got lost
4.33
Good

Date of publication
14/08/2019
Date of order
14/07/2019
14/08/2019
Generally the experience was good but I felt their returns policy was very slow and I had to chase it along, certainly could be quicker.
4.00
Good

Date of publication
11/08/2019
Date of order
12/07/2019
11/08/2019
I love the products but sadly the returns and refunds took several phone calls to sort out.
4.33
Good

Date of publication
11/08/2019
Date of order
12/07/2019
11/08/2019
bought two items. Returned one. After 28 days they refunded me for the wrong item- the cheaper one Good job I checked. It was then up to me to send a photo of the item I still had. They did sort it but this really should not happen.
4.33
Good

Date of publication
09/08/2019
Date of order
10/07/2019
09/08/2019
As described
4.00
Good

Date of publication
08/08/2019
Date of order
09/07/2019
08/08/2019
Happy with the service
4.00
Good

Date of publication
06/08/2019
Date of order
07/07/2019
06/08/2019
Anti mist spray only partially effective
4.33
Good

Date of publication
06/08/2019
Date of order
06/07/2019
06/08/2019
Hi, the delivering not acceptable.
My package were drop in a hidden corners outside my garden, where anyone could have pick it and left.
I was really disappointed on such delivering.
The swimming costume is excellent and he does the job 5 stars rated.
My daughter love the colour and she will go for another speedo costume next time.
3.67
Good

Date of publication
05/08/2019
Date of order
06/07/2019
05/08/2019
Great service
4.00
Good

Date of publication
04/08/2019
Date of order
02/07/2019
04/08/2019
The foam seal goggles I bought on here are so comfortable, so happy to find them as the silicone seal ones you can usually only find in the shops cut into the skin around my eyes.. ordered no probs, then received an email saying they were out of stock but let me know when they would be available (a week or so).. luckily they arrived just before we flew off on holiday so all fine.
4.33
Good

Date of publication
01/08/2019
Date of order
02/07/2019
01/08/2019
I have ordered quite a few times before from proswimwear. No problems except they take about 126638 days to refund you
4.00
Good

Date of publication
31/07/2019
Date of order
01/07/2019
31/07/2019
Quick delivery and got exactly what I ordered. But the website is hard to use
4.33
Good

Date of publication
29/07/2019
Date of order
29/06/2019
29/07/2019
Good delivery, product as expected. Far too long to process returns payment.
4.00
Good

Date of publication
28/07/2019
Date of order
26/06/2019
28/07/2019
Some hitches with stock showing as available on website, but not really. Many competitors have free UK shipping now (no minimum order value).
4.33
Good

Date of publication
28/07/2019
Date of order
26/06/2019
28/07/2019
Always provided a good service, never had a problem.
4.33
Good

Date of publication
26/07/2019
Date of order
26/06/2019
26/07/2019
Service very good
4.00
Good

Date of publication
25/07/2019
Date of order
22/06/2019
25/07/2019
I always have issues when trying to order from the website.
4.33
Good

Date of publication
23/07/2019
Date of order
22/06/2019
23/07/2019
This is a mixed review - all in all, the company is good, shipping is good, etc. I placed an order from US for a special US price, however, their website charged me 20 more - I emailed support and asked for price adjustment based on the advertised price... their excuse was that I placed an order a UK customer. They never did anything excepted asked me to send it back.
3.67
Good

Date of publication
18/07/2019
Date of order
19/05/2019
18/07/2019
In my opinion the refunding of money into my account for unwanted goods takes too long
4.33
Good

Date of publication
18/07/2019
Date of order
18/06/2019
18/07/2019
You get what you pay for and they sell good quality products. Not had any problems so not sure what customer service is like.
4.33
Good

Date of publication
13/07/2019
Date of order
13/06/2019
13/07/2019
Quick to deliver, quality goods.
4.00
Good

Date of publication
10/07/2019
Date of order
10/06/2019
10/07/2019
I 'm very satisfied with this swimwear, confortable and good quality.
4.00
Good

Date of publication
10/07/2019
Date of order
09/06/2019
10/07/2019
Best service
4.00
Good

Date of publication
07/07/2019
Date of order
07/06/2019
07/07/2019
Fine
4.00
Good

Date of publication
06/07/2019
Date of order
06/06/2019
06/07/2019
I've given a slightly lower rating on delivery and goods because the box my performance skins were delivered in looked like it had been ravaged by a bear. Customer service polite, fast, cannot be faulted so 5 stars there.
4.00
Good

Date of publication
03/07/2019
Date of order
02/06/2019
03/07/2019
Slow refund.
3.67
Good

Date of publication
02/07/2019
Date of order
02/06/2019
02/07/2019
Expectations met.
4.00
Good

Date of publication
01/07/2019
Date of order
31/05/2019
01/07/2019
Despite posting return items on 7th June I am still to receive my refund. Was told goods had been received 17th June and would receive money back in 7 working days. Chased this again Friday 28th June and was told would receive the refund in 24-48 hours. It appears this has still to be receive into my bank account. Very disappointing.
4.00
Good

Date of publication
01/07/2019
Date of order
31/05/2019
01/07/2019
Overall is satisfactory. For some items, the size chart only showing L,M,S but does not mention fitting to ?? Inch/cm. Hope to provide more info for reference.
4.33
Good

Date of publication
30/06/2019
Date of order
31/05/2019
30/06/2019
As the item came from Germany via dhl. It took longer than usual. I had to copy and paste the message from dhl to Google translate, as it was in German. Once the parcel was in the UK the message from dhl was in English. Delivery waz
4.00
Good

Date of publication
30/06/2019
Date of order
31/05/2019
30/06/2019
Ok received quick
4.00
Good

Date of publication
25/06/2019
Date of order
26/05/2019
25/06/2019
I am trying to return a swimming costume but cannot as the parcel did not come with a return slip. I have left messages and tried to call but with no success - I am a regular customer and am now looking at other suppliers for my kids swimming costumes
3.67
Good

Date of publication
22/06/2019
Date of order
22/05/2019
22/06/2019
None
4.00
Good

Date of publication
21/06/2019
Date of order
22/05/2019
21/06/2019
No problems with delivery but have had a couple.of.minor issues with being sent the wrong sized costumes.
4.33
Good

Date of publication
20/06/2019
Date of order
20/05/2019
20/06/2019
All good
4.00
Good

Date of publication
19/06/2019
Date of order
20/05/2019
19/06/2019
Unsatisfactory delivery by GLS
3.67
Good

Date of publication
17/06/2019
Date of order
18/05/2019
17/06/2019
Delivery a little slow but otherwise ok, will order with them again
4.00
Good

Date of publication
17/06/2019
Date of order
15/05/2019
17/06/2019
Although delivery was excellent and swimsuit we chose I m still waiting for my refund on the suits I sent back . I sent for them for my granddaughters birthday as I wanted to get the right one and the right size . It's now been nearly a month and still waiting for refund so that has let Proswim down a bit as it's quite a bit of money but like I said suit and delivery were excellent
4.33
Good