Date of publication
15/04/2024
Date of order
08/04/2024
15/04/2024
Didn't help and would like my money back
2.00
Poor
best2serve.com replies: 16/04/2024
We regret that the service didn't help. We would like to receive more details so we can inform technical support in order that this does not happen again in the future. If you would like to claim a refund then please email us at helpdesk@best2serve.com.
Date of publication
15/04/2024
Date of order
15/04/2024
15/04/2024
As I was a HP instant Ink subscriber I could have had the help for free but the HP system dragged me into paying for the service. I requested a refund but my request has been ignored
2.00
Poor
best2serve.com replies: 16/04/2024
Unfortunately we didn't receive your request for refund. Can you please make sure you send the request to helpdesk@best2serve.com, you will receive a reply from us within 48 hours.
Date of publication
12/12/2023
Date of order
05/12/2023
12/12/2023
Kept cancelling my order
2.00
Poor
best2serve.com replies: 12/12/2023
We are sorry that we have cancelled your order because it was a duplicate with another order you made which you had cancelled in the meanwhile. We are currently in touch with you to get this warranty activated. We will inform you by email with more information once available.
Date of publication
20/11/2023
Date of order
13/11/2023
20/11/2023
2.00
Poor
best2serve.com replies: 20/11/2023
Good afternoon, As requested via Email, we've cancelled and reimbursed your order. We are sorry to notice that you've rated our customer service as very poor. Please be so kind to inform us via helpdesk@best2serve.com what you feel we can improve. Thank you in advance for your feedback. Best regards, Team Best2Serve
Date of publication
18/10/2023
Date of order
18/10/2023
18/10/2023
unable to get through on phone for over three hours after purchasing product..Whats app and text service didnt work for call back.
2.00
Poor
best2serve.com replies: 18/10/2023
We regret that you are dissatisfied with the service offered and thank you for your honest opinion. This is the only way we can improve our service. We will inform technical support so that this does not happen again in the future. If you would like to claim a refund then please email us at helpdesk@best2serve.com.
Date of publication
31/08/2023
Date of order
24/08/2023
31/08/2023
2.00
Poor
best2serve.com replies: 31/08/2023
Thank you for leaving your review. Unfortunately you have indicated not to be satisfied with our service. We would like to ask you to inform us about the reason why you are not satisfied. Based on your comment, we hope to improve our service and make sure your next experience will be positive. Please email your response to helpdesk@best2serve.com
Date of publication
28/07/2023
Date of order
28/07/2023
28/07/2023
After I paid for this service your rep on the phone tried to connect to my phone but couldn't and told me to contact my internet provider. I explained the problem appeared mechanical and not to do with the internet connection. He didn't offer a local repair. I subsequently checked my printer's internal workings and cleaned it and the fault was cleared. Therefore, I've paid for a service I never re
2.00
Poor
best2serve.com replies: 28/07/2023
We regret that you are dissatisfied with the service offered and thank you for your honest opinion. This is the only way we can improve our service. We will inform Technical Support so that this does not happen again in the future. If you would like to claim a refund, please email us at helpdesk@best2serve.com.
Date of publication
22/06/2023
Date of order
22/06/2023
22/06/2023
I paid for my printer to be repaired, but it wasn't. In spite of the guarantee I had to contact you and pay again - and the operative easily solved the problem. I pointed out that I had paid twice and was told he would look into the matter, but my latest Credit card statement (which I checked on Monday) indicates no refund was made. Poor treatment by HP indeed - can't recommend your company.
2.00
Poor
best2serve.com replies: 22/06/2023
According to your feedback, we have indeed found 2 identical orders- one made the 8th of June and another one made the day after. We have just requested the reimbursement for the last order and the amount you have paid will now be credited towards your credit card account within 3 weeks. Thank you for your patience and understanding. Best regards, Team Best2Serve
Date of publication
12/05/2023
Date of order
05/05/2023
12/05/2023
Your operative tried his best but was unable to isolate the problem. I’ve ended up having to buy a new printer having already paid you £21.49 for unsuccessful tech support for the old one. No mention of a refund which I thought was normal if a problem was unresolved.
2.00
Poor
best2serve.com replies: 15/05/2023
We regret that the problem could not be solved. If you would like to claim a refund, please email us at helpdesk@best2serve.com.