Date of publication
14/03/2024
Date of order
07/03/2024
14/03/2024
The repair service Flextronics did not contact me to let me know when the collection of my laptop will be. This is despite that as soon as I have paid for my repair online, I sent an email to ask for notifcation of when my laptop will be picked up. It is only by chance that I happened to be at home the day DPD showed up. If I was not then collection would have to be rearranged resulting in more
3.00
Fair
Date of publication
01/03/2024
Date of order
01/03/2024
01/03/2024
it is easier to get help now i have a phone number my frustration is my printer never does what i want it to do sometimes it unconnected from WiFi for no reason then i have to phone for help to get it back on line and it is never easy. when i scan documents i cant find them then if i do manage to to find them it tells me the file is corrupt it drives me crazy I bought an HP printer for it was reco
3.00
Fair
Date of publication
08/11/2023
Date of order
08/11/2023
08/11/2023
Extremely disappointed that you would not send or even consider sending me a written confirmation
3.00
Fair
Date of publication
10/10/2023
Date of order
03/10/2023
10/10/2023
3.00
Fair
Date of publication
10/10/2023
Date of order
10/10/2023
10/10/2023
Tell me what I bought from you and I'll tell you what I thought of it
3.00
Fair
Date of publication
19/09/2023
Date of order
12/09/2023
19/09/2023
No reminder received for expiry of cover, very steep rise in annual fee
3.00
Fair
Date of publication
31/08/2023
Date of order
31/08/2023
31/08/2023
3.00
Fair
Date of publication
25/07/2023
Date of order
25/07/2023
25/07/2023
Your quality control is poor!
Laptop returned from a paid repair along with a quality checklist of post repair checks/tests completed.
Despite the quality report stating that case correctly fitted and screws in place’, one of the only two screws holding the rear case in place was missing, how much of the remaining quality checklist was not carried out!
The laptop now has to be returned for a 2nd t
3.00
Fair
Date of publication
14/07/2023
Date of order
14/07/2023
14/07/2023
Send a reminder when the plan is about to expire
3.00
Fair
Date of publication
09/07/2023
Date of order
30/06/2023
09/07/2023
No reminder to renew after expiry
3.00
Fair
Date of publication
10/05/2023
Date of order
10/05/2023
10/05/2023
BTZB0441-01
DPD collected my laptop for repair on Thursday 27th April.
The driver was confused about labelling and recording the collection and gave me a huge roll of bubble wrap to package it. He stuck a label on the box and gave another one to me. and took the the box away. The following day another DPD driver arrived to collect the laptop. I explained it had already been collected. On the 5th
3.00
Fair
Date of publication
26/04/2023
Date of order
27/03/2023
26/04/2023
Inform people about the month of protection before or after they purchase for here.
3.00
Fair
Date of publication
24/04/2023
Date of order
18/04/2023
24/04/2023
3.00
Fair