Date of publication
07/01/2020
Date of order
07/01/2020
07/01/2020
Goods arrived on time and in good condition. Products were good quality.
5.00
Excellent

Date of publication
07/01/2020
Date of order
07/01/2020
07/01/2020
Sam & the rest of the team are fantastic helpful what more could you ask for.
5.00
Excellent

Date of publication
07/01/2020
Date of order
07/01/2020
07/01/2020
It’s a shame I can only give 5 stars for customer service - they are so much better than that
5.00
Excellent

Date of publication
03/12/2019
Date of order
03/12/2019
03/12/2019
Ordered and delivered on time
Product is easy to assemble
Strong and looks good
5.00
Excellent

Date of publication
03/12/2019
Date of order
03/12/2019
03/12/2019
Delivered a day earlier than expected, much appreciated.
5.00
Excellent

Date of publication
03/12/2019
Date of order
03/12/2019
03/12/2019
excellent response over short order period
4.67
Excellent

Date of publication
03/12/2019
Date of order
03/12/2019
03/12/2019
Happy with goods and service received.
5.00
Excellent

Date of publication
17/11/2019
Date of order
04/11/2019
17/11/2019
Absolutely excellent service from Sam Baker. Can't fault at all - I thought she was the owner the way she passionately spoke to me and also in her emails communications. Would highly recommend IDH.
5.00
Excellent

Date of publication
12/11/2019
Date of order
04/11/2019
12/11/2019
Cant fault product or delivery, a little of confusion from the sales office when I enquired about delivery, they advised a week and we received it that day.
4.67
Excellent

Date of publication
06/11/2019
Date of order
04/11/2019
06/11/2019
Excellent experience with idhdirect from first contact through ordering and delivery.
Sam and Dawn were very helpful.
I would definitely recommend idhdirect
5.00
Excellent

Date of publication
05/11/2019
Date of order
04/11/2019
05/11/2019
Fast shipping and friendly service
5.00
Excellent

Date of publication
04/11/2019
Date of order
04/11/2019
04/11/2019
Excellent product and good website.
Question answered promptly.
Delivery pallet left outside gate without warning a day early
4.67
Excellent

Date of publication
04/11/2019
Date of order
04/11/2019
04/11/2019
Great smooth experience, efficient and good communication
5.00
Excellent

Date of publication
04/09/2019
Date of order
03/09/2019
04/09/2019
great service
4.67
Excellent

Date of publication
12/08/2019
Date of order
07/08/2019
12/08/2019
Lovely helpful people on the phone. Good quality goods. Minor snafu with the delivery arriving a day later than expected, but they were really helpful about sorting that out. Would use them again like a shot.
4.67
Excellent

Date of publication
08/08/2019
Date of order
07/08/2019
08/08/2019
Great helpful advice, explained what I needed and helpful suggestions given. order process was quick and easy. delivery turned up on a different day than said but wasn't a problem and I picked economy service so fine. would recommend and will be using again.
4.67
Excellent

Date of publication
08/08/2019
Date of order
07/08/2019
08/08/2019
Great service, especially from Sam and Dawn. They were very helpful sending us quotes and amending when requested to do so.
Thank you
5.00
Excellent

Date of publication
07/08/2019
Date of order
07/08/2019
07/08/2019
Excellent service, sales staff are always helpful
5.00
Excellent

Date of publication
07/08/2019
Date of order
07/08/2019
07/08/2019
Never a problem even though I kept changing size of be spoke cage, Delivery no hitches all arrived on time, easy to assemble enough bolts to fit 2 cages..
5.00
Excellent

Date of publication
15/07/2019
Date of order
01/07/2019
15/07/2019
Excellent Communication as well
5.00
Excellent

Date of publication
11/07/2019
Date of order
01/07/2019
11/07/2019
The service at IDH is very good and the product range is good quality for the money.
4.67
Excellent

Date of publication
02/07/2019
Date of order
01/07/2019
02/07/2019
Excellent service & updated regularly on delivery, would definitely use again, highly recommended
5.00
Excellent

Date of publication
02/07/2019
Date of order
01/07/2019
02/07/2019
Excellent Service.
5.00
Excellent

Date of publication
01/07/2019
Date of order
01/07/2019
01/07/2019
Excellent service. I would recommend it.
5.00
Excellent

Date of publication
01/07/2019
Date of order
01/07/2019
01/07/2019
GOOD SERVICE ALL ROUND
5.00
Excellent

Date of publication
01/07/2019
Date of order
01/07/2019
01/07/2019
IDH are a great firm to deal with. I had a payment issue where my credit card had to be cancelled and the team just said "Oh, its OK. You are a previous customer so we'll just ship your shelves anyway." It is really nice to get support like that when you have a stressful problem.
5.00
Excellent

Date of publication
01/07/2019
Date of order
01/07/2019
01/07/2019
Quick delivery and product as described .recommended
5.00
Excellent

Date of publication
06/06/2019
Date of order
03/06/2019
06/06/2019
Fast and efficient service. Friendly team.
5.00
Excellent

Date of publication
03/06/2019
Date of order
03/06/2019
03/06/2019
Quick, efficient and friendly service from order to delivery. I ordered a chrome 6 shelf unit that looked daunting for me to assemble but I was wrong & easily did it on my own. It's a neat and very sturdy unit and doesn't have an industrial garage look to it that I feared. The 3 day delivery window means pay for selected date on ordering for a non business customer.
5.00
Excellent

Date of publication
03/06/2019
Date of order
03/06/2019
03/06/2019
Great advice and service. Not the first time we have bought from IDH, it's not likely to be the last.
5.00
Excellent

Date of publication
03/06/2019
Date of order
03/06/2019
03/06/2019
Arrived earlier than expected. Very happy with my purchase.
5.00
Excellent

Date of publication
04/05/2019
Date of order
01/05/2019
04/05/2019
Sturdy, impressive racking is being used in our utility room to my wife's delight Well packed and prompt delivery.
Great customer service if personal contact (e-mail) is needed. Thoroughly recommend.
5.00
Excellent

Date of publication
04/05/2019
Date of order
01/05/2019
04/05/2019
Small glitch with delivery but the employees who sorted it out were helpful. The shelving itself was as robust and easy to put together as I hoped.
4.67
Excellent

Date of publication
03/05/2019
Date of order
01/05/2019
03/05/2019
idhdirect was very flexible to our companys very specific needs. The tailor made product was 100 as we wanted it to be. Great service and great products.
5.00
Excellent

Date of publication
02/05/2019
Date of order
01/05/2019
02/05/2019
Quality goods
5.00
Excellent

Date of publication
02/05/2019
Date of order
01/05/2019
02/05/2019
Can't fault the service. the sales team noticed a duplicated order placed by our company and called to ask if this was a duplication or did we require both orders. They were on the ball and I was most impressed.

Chris Ward for Adshead Ratcliffe & Co Ltd
5.00
Excellent

Date of publication
02/05/2019
Date of order
01/05/2019
02/05/2019
Recommended, good service, Quality goods
5.00
Excellent

Date of publication
02/05/2019
Date of order
01/05/2019
02/05/2019
The whole of the transaction was perfect.
The support and information from Dawn whom I ordered from was just perfect.
The goods/shelving and delivery was excellent.
5.00
Excellent

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
The ordering process, the customer service and the quality of the products were all very good.
5.00
Excellent

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
all went to plan, satisfied customer.
5.00
Excellent