Date of publication
18/04/2024
Date of order
08/04/2024
18/04/2024
Item arrived with dirty marks on
1.00
Very Poor
Triumph® Online Shop (UK) replies: 18/04/2024
Dear customer, We are sorry that you have received soiled goods. Unfortunately, you did not tell us whether the parcel was damaged or already opened. We recommend that you contact our customer service or return the goods free of charge. Your Triumph Online Team
Date of publication
07/03/2024
Date of order
25/02/2024
07/03/2024
Triumph sent me a great offer 3-4-2 . I ordered 6 bras and paid for 4 . Triumph cancelled the order due to technical difficulties. So I placed the same order again and the same thing happened. The offer was only for a few days and by the time they let me know the second order was cancelled the offer had finished
1.00
Very Poor
Triumph® Online Shop (UK) replies: 08/03/2024
Dear customer, We are very sorry that your orders were cancelled due to a technical error. Unfortunately, a new dispatch was not possible due to the system. We have gladly sent you an appropriate voucher for the Triumph Online Shop by e-mail. We thank you and wish you a pleasant day. Your Triumph Online Team
Date of publication
21/02/2024
Date of order
28/01/2024
21/02/2024
Better stronger packaging needed. Box arrived open. contents had obviously been removed from box, handled and only 2 items out of 4 put back in box. The 2 remaining items were out of the tissue paper and grubby.
1.00
Very Poor
Triumph® Online Shop (UK) replies: 21/02/2024
Dear customer, We are sorry that you have received your parcel in this condition. You have already contacted our customer service. Here we will inform you about the procedure for reporting damage. Your Triumph Online Team
Date of publication
13/01/2024
Date of order
02/01/2024
13/01/2024
cancel without any notification
1.00
Very Poor
Triumph® Online Shop (UK) replies: 13/01/2024
Dear customer, Thank you for your feedback. Of course, we would like to offer all customers of our online shop the most pleasant shopping experience possible and regret that we are unable to deliver the item you requested. The Triumph Online Shop software continuously updates stock levels and sales. This enables us to show you the best possible availability of your desired items. In individua
Date of publication
28/12/2023
Date of order
14/12/2023
28/12/2023
Terrible Service. I didn’t receive the item at all.When i phoned the online store the assistant was no help at all. She told me that couurier returned item due to a technical issue. No explanation. Ive had no refund and no explanitory e mail.
1.00
Very Poor
Triumph® Online Shop (UK) replies: 02/01/2024
Dear customer, The Post Office has informed us that your parcel for the order could not be delivered. This means that the shipping partner must have arranged for the parcel to be returned to us. For logistical reasons, it is unfortunately not possible to redirect or resend the parcel. If you would still like to purchase the items, please place a new order. Of course, we have already arranged f
Date of publication
26/12/2023
Date of order
16/12/2023
26/12/2023
Whole shopping experience went totally wrong! Two times your system allow me to make order. And both my orders were cancelled from your side. Absolutely not happy.
1.00
Very Poor
Triumph® Online Shop (UK) replies: 27/12/2023
Dear customer, We are sorry that your order could not be successfully completed. We already informed you about this by e-mail on 2023-12-15. Your Triumph Online Team
Date of publication
10/12/2023
Date of order
30/11/2023
10/12/2023
I put my order in and got two emails saying my order would be delayed due to an incident in their warehouse. The next day I got another e mail saying my order had been cancelled due to not enough stock. The next day got another e mail say an incident in the warehouse again. I e mailed them with my thoughts on their service as their cancellation letter made it sound as if they were waiting for retu
1.00
Very Poor
Triumph® Online Shop (UK) replies: 11/12/2023
Dear customer, We regret to inform you that your order dated Nov 30, 2023 was cancelled due to a system error and can therefore no longer be sent to you. We apologise for any inconvenience caused and request that you place a new order if you still wish to purchase the item(s). If your PayPal account has been debited, the amount will be automatically refunded as quickly as possible. We inform yo
Date of publication
05/12/2023
Date of order
25/11/2023
05/12/2023
The delivery was fast . Thank you . However the wrong item was in the right box !
I have put a note inside the Bra box . E. mcLean
1.00
Very Poor
Triumph® Online Shop (UK) replies: 06/12/2023
Dear customer, We regret that there has been a mix-up in the processing of your order and that you have received an incorrect delivery. Please make a note of the incorrect delivery on the returns note and send the incorrectly delivered goods back to us. As we are unable to make a replacement delivery for organisational reasons, we would ask you to order the desired goods again. We will be happ
Date of publication
22/11/2023
Date of order
12/11/2023
22/11/2023
Because I used the phone scanner to check what size bras to order. When they arrived they were MUCH too small.
1.00
Very Poor
Triumph® Online Shop (UK) replies: 23/11/2023
Dear customer, We are sorry that the scanner returned an incorrect result. We have gladly forwarded this to our head office. Your Triumph Online Team
Date of publication
05/11/2023
Date of order
26/10/2023
05/11/2023
Bought things from the sale , all went through. Then they cancelled. Very poor customer service that they didn’t honour sale
1.00
Very Poor
Triumph® Online Shop (UK) replies: 06/11/2023
Thank you for your feedback. Of course, we would like to offer all customers of our online store the most pleasant shopping experience possible and regret that we are unable to supply you with the item you requested. At the time of your order, payment for the item was authorized, but your account has not yet been debited. This will only happen upon shipment. Of course, the purchase price of the
Date of publication
26/10/2023
Date of order
16/10/2023
26/10/2023
Still I didn’t receive my order except days 21 yo 24 October 2023 but still no any updates
1.00
Very Poor
Triumph® Online Shop (UK) replies: 26/10/2023
Dear customer, We are sorry that you have not received your parcel so far. It is good that you have already contacted our customer service. We are happy to help and are already in contact with you.
Date of publication
12/10/2023
Date of order
28/09/2023
12/10/2023
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The r
1.00
Very Poor
Triumph® Online Shop (UK) replies: 17/10/2023
Dear customer, We apologize for the damaged parcel, we are actively working with our shipping partners to investigate how this happened and prevent such incidents in the future. We also understand your concerns, and that is why we would like to clarify the reason behind not including an invoice and return form in your package. We are committed to sustainability and reducing our environmental foot
Date of publication
07/10/2023
Date of order
14/09/2023
07/10/2023
Still awaiting my order after a few weeks and various attempts to place the order. Then received various emails advising the items were still in my cart despite having received an order confirmation. When going back into the website, was told my cart was empty! Nightmare website.
1.00
Very Poor
Triumph® Online Shop (UK) replies: 09/10/2023
We are sorry that you are dissatisfied with the order processing. In such cases, we recommend that you call our customer service. We will help you quickly and without complications.
Date of publication
02/10/2023
Date of order
22/09/2023
02/10/2023
I didn't realise that the bra was to be shipped from Germany. The sizes aren't accurate either. My bra is a bad fit but I really cannot be bothered to send it back. You live and learn. I won't be buying from here again.
1.00
Very Poor
Triumph® Online Shop (UK) replies: 04/10/2023
We are sorry that the item does not fit. Please use the free return option. Your Triumph Online Team
Date of publication
06/09/2023
Date of order
26/08/2023
06/09/2023
I still haven’t received the order or any information about when it is to be delivered
1.00
Very Poor
Triumph® Online Shop (UK) replies: 07/09/2023
Dear customer, we are sorry that you are not satisfied with your order. Unfortunately, you did not enter a house number. The deliverer asks you to contact him. Please use your tracking number to do so. Your Triumph Online Team
Date of publication
02/09/2023
Date of order
22/08/2023
02/09/2023
Yet to receive the order! At the depot for a week now and no phoneline available today Sat. Get a reliable courier please.
1.00
Very Poor
Triumph® Online Shop (UK) replies: 04/09/2023
Dear customer, we are sorry that there is a delay in your delivery. We will contact the courier to speed up the delivery. Your Triumph Online Team
Date of publication
14/08/2023
Date of order
04/08/2023
14/08/2023
have not received order even with paying for postage!!
1.00
Very Poor
Triumph® Online Shop (UK) replies: 15/08/2023
Dear customer, we've informed you by e-mail. Your Triumph Online Team
Date of publication
10/08/2023
Date of order
31/07/2023
10/08/2023
Ordered on 31 July, now 10 August and not arrived, phoned Triumph 8 August, told to phone again 14 August for a refund.
1.00
Very Poor
Triumph® Online Shop (UK) replies: 11/08/2023
Dear customer, We are sorry that you have not received your shipment so far. Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order. We regret that you only
Date of publication
10/08/2023
Date of order
31/07/2023
10/08/2023
i have not received the order yet!
1.00
Very Poor
Triumph® Online Shop (UK) replies: 11/08/2023
Dear customer, We are sorry that you have not received your shipment so far. Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order. We regret that you only
Date of publication
10/08/2023
Date of order
31/07/2023
10/08/2023
Still waiting
1.00
Very Poor
Triumph® Online Shop (UK) replies: 11/08/2023
Dear customer, We are sorry that you have not received your shipment so far. Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order. We regret that you only
Date of publication
10/08/2023
Date of order
31/07/2023
10/08/2023
After more than the 7 working days they commit to having delivered your order, I still don't have my order, neither any response to my two enquiries I've raised with Triumph customer services through their contact form and email. No idea where the order is (ordered 31 July) as after surgery Bras and now had to purchase from another store at a higher price. Very disappointed and dissatisfied with t
1.00
Very Poor
Triumph® Online Shop (UK) replies: 11/08/2023
Dear customer, We are sorry that you have not received your shipment so far. Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order. We regret that you only
Date of publication
23/07/2023
Date of order
03/07/2023
23/07/2023
Communicate with customers re non arrival of goods. Issue refunds when asked.
1.00
Very Poor
Triumph® Online Shop (UK) replies: 24/07/2023
Dear customer, We are sorry that you have not yet received your goods. Unfortunately, it was damaged in transit by the carrier and can no longer be delivered to you. We have already made an enquiry with the carrier. You will of course be refunded the purchase price shortly. We ask for your understanding that a subsequent delivery is not possible for logistical reasons. Your Triumph Online Team
Date of publication
19/07/2023
Date of order
09/07/2023
19/07/2023
Delivery the goods that have been paid for instead of sending the first text telling the customer the parcel was delivered to a neighbour the an hour later telling them it would be delivered between 15-53pm - 16-53pm then a further text telling her that the goods couldnt be delivered
1.00
Very Poor
Date of publication
19/07/2023
Date of order
09/07/2023
19/07/2023
Unfortunately my order never arrived. Triumph site states it has been sent to Evri, but Evri site states it is still expecting a parcel from Triumph. It has been almost 10 days now sine my order.
I have shopped previously from Triumph online and has t had any problems whatsoever. I hope the issue will be resolved so I can give Triumph the better rating it certainly deserves.
1.00
Very Poor
Triumph® Online Shop (UK) replies: 20/07/2023
We are sorry that you have not received your order yet. We have started an investigation into the whereabouts of your parcel and ask for a little patience. Your Triumph Online Team
Date of publication
12/07/2023
Date of order
02/07/2023
12/07/2023
Both orders I placed were cancelled
1.00
Very Poor
Triumph® Online Shop (UK) replies: 13/07/2023
Dear customer, unfortunately your order was cancelled due to a technical problem. You've been informed about this by e-mail on 2023-07-03. There is only 1 order (cancelled) in our system. Your Triumph Online Team
Date of publication
11/06/2023
Date of order
01/06/2023
11/06/2023
Love the products have worn for years h
owever twice have ordered items and twice had a message 2 days later saying out of stock.
Need to sort out their stock control.
1.00
Very Poor
Triumph® Online Shop (UK) replies: 28/06/2023
Dear customer, We are sorry that you are not satisfied with your purchase in the Triumph Online Shop. In individual cases, however, there may be overlaps, as in your case, if several customers want to order the same items at the same time, of which only a few copies are still available. Your Triumph Team
Date of publication
08/06/2023
Date of order
29/05/2023
08/06/2023
Have not received my order yet
1.00
Very Poor
Triumph® Online Shop (UK) replies: 28/06/2023
Dear customer, were sorry that you did not received your order. There was a problem with teh delivery, as result your order was returned to our warehouse. Your order has been refunded. Your Triumph Team
Date of publication
30/05/2023
Date of order
30/04/2023
30/05/2023
Website blocked due to riskware. Have tried to order several times but not possible. Very disappointed .
1.00
Very Poor
Triumph® Online Shop (UK) replies: 01/06/2023
Thank you for contacting us and we are apologize for the delayed response. We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further. Our team would like to thank you for your patience.
Date of publication
30/05/2023
Date of order
18/04/2023
30/05/2023
1.00
Very Poor
Triumph® Online Shop (UK) replies: 07/06/2023
1 star without a comment? We are sorry that you are unsatisfied. Please give us a change to react and fill in more information. Your Triumph Online Team
Date of publication
25/05/2023
Date of order
04/05/2023
25/05/2023
I need a refund for a parcel that was returned by their carrier with their return label 15 days ago, which l paid for on the 6th of May. This is not an acceptable service from a so called reputable company.
1.00
Very Poor
Triumph® Online Shop (UK) replies: 01/06/2023
Thank you for contacting us and we are apologize for the delayed response. We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further. Our team would like to thank you for your patience.
Date of publication
24/05/2023
Date of order
14/05/2023
24/05/2023
I don't know whose fault this is. Evri claim they tried to deliver on 19/5 but could not, even though I was in all day and watching out during the 2 hr window. They have now returned the goods to the sender and I cannot re-order due to stock not available in my size. It seems that the house name was missed off the delivery label. I have asked Triumph to return the parcel to me with the full a
1.00
Very Poor
Triumph® Online Shop (UK) replies: 01/06/2023
Thank you for contacting us and we are apologize for the delayed response. We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further. Our team would like to thank you for your patience.
Date of publication
23/05/2023
Date of order
11/05/2023
23/05/2023
Offer exchanges or honour discount prices if a customer needs to change sizes. Despite emailing this did not happen and a very assertive email was received which has put me off using Triumph again.
1.00
Very Poor
Triumph® Online Shop (UK) replies: 01/06/2023
Thank you for contacting us and we are apologize for the delayed response. We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further. Our team would like to thank you for your patience.
Date of publication
06/05/2023
Date of order
15/04/2023
06/05/2023
Still waiting for a refund
1.00
Very Poor
Triumph® Online Shop (UK) replies: 08/05/2023
Dear customer, Please note that the Triumph online shop receives a large number of returns daily. For this reason, the processing of returns can take up to 14 working days in individual cases, although we usually need considerably less time. Unfortunately, the tracking of your return only shows updates up to the national DHL hub in your country. From there the shipment still has to be forwarded to