Date of publication
17/06/2020
Date of order
10/06/2020
17/06/2020
I still havent recieved my order.
1.00
Very Poor

scentstore.com replies: 18/06/2020
Please contact us with your name & order number so we can investigate further.

Date of publication
16/06/2020
Date of order
09/06/2020
16/06/2020
Didn't receive my item!
1.00
Very Poor

scentstore.com replies: 17/06/2020
Please contact us with your name & order number so we can investigate further.

Date of publication
25/05/2020
Date of order
17/05/2020
25/05/2020
Hideous service received.
1.00
Very Poor

scentstore.com replies: 29/05/2020
Please contact us with your name/order number so we can investigate your reasons for this unusual statement & help resolve any outstanding issues.

Date of publication
25/04/2020
Date of order
18/04/2020
25/04/2020
It was not what I was expected.
1.00
Very Poor

scentstore.com replies: 27/04/2020
Apologies you appear to have had issues with an order. Please contact us directly with your name & order number so we can investigate further.

Date of publication
26/03/2020
Date of order
19/03/2020
26/03/2020
The postman left my goods outdoors and i did not receive it and customer service said there is nothing more can be done
1.00
Very Poor

scentstore.com replies: 27/03/2020
We are unable to process claims of non-delivery where tracking is shown as delivered and evidence provided via the courier.

Date of publication
21/02/2020
Date of order
10/02/2020
21/02/2020
Did not receive order and they just told me to take it up with Royal Mail
1.00
Very Poor

scentstore.com replies: 22/02/2020
As advised, we are unable to process non-delivery claims where tracking is shown as delivered and evidence provided via the courier. Disputes with the couriers evidence need to be taken up directly with them.

Date of publication
17/02/2020
Date of order
05/02/2020
17/02/2020
My parcel went missing and customer service was not helpful at all.
1.00
Very Poor

scentstore.com replies: 22/02/2020
We are unable to process claims of non-delivery where tracking is shown as delivered and evidence provided via the courier.

Date of publication
10/02/2020
Date of order
31/01/2020
10/02/2020
not willing to ownership for non delivered parcels.
1.00
Very Poor

scentstore.com replies: 12/02/2020
As per our delivery Terms agreed at checkout, we are unable to process claims where tracking is shown as delivered and evidence provided via the courier.

Date of publication
30/12/2019
Date of order
20/12/2019
30/12/2019
Ordered as a present for Christmas, no notification until 10 days later to inform me it was out of stock and I will be refunded ???? Not informed when I will get my refund though ??
1.00
Very Poor

scentstore.com replies: 31/12/2019
Sorry to read you had issues with your order. We always try to contact customers either via email or telephone call if there is a problem with their order and only cancel if we don’t hear back. Refunds are either immediate or 24 hours depending on payment method used. Please contact us directly with your name & order number so we can investigate further.

Date of publication
19/12/2019
Date of order
07/12/2019
19/12/2019
The set I ordered had a different body lotion inside that did not match the perfume. Also the bottle did not fit the space it was put into and was very difficult to get out. I feel the set was thrown together rather than the store saying they could not honour the order.
1.00
Very Poor

scentstore.com replies: 29/12/2019
Sorry to read you had issues with an item possibly ordered from us. Please contact us directly with your name & order number so we can investigate further.