Trusted Shops login

  • Declare a warranty claim
  • Check processing status
  • Submit a rating
  • Comment on ratings
  • Process warranty claim
  • Book additional options

Is this shop good?
23,808 ratings say YES.

For you by you!
How to read Customer reviews

Get involved: Customer reviews are a good guide which works best when lots of people take part! When the quality of a shop is assessed, it is also important that the independence and authenticity of your rating is ensured – like the Trusted Shops Customer reviews.

Our tips for reading the Trusted Shops Customer reviews quickly:

Perfekt

After the first impression: click on the rating widget in the shop

The Trusted Shops Customer review enables you to see a compact summary of the ratings directly in the shop in the form of a maximum of five stars, a written school grade and an index from 1.00 to 5.00! Click on the widget to open a detailed rating profile from the URL https://www.trustedshops.com.

 

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Many ratings, one grade: how the overall grade is determined.

In the rating profile, stars are shown for delivery, goods and customer service. You can see information next to each one showing how often the individual criteria have been rated.

The stars for the individual criteria make up the overall grade. If the shop has received a lot of very good ratings, the grade is correspondingly good – an excellent indicator of whether the shop’s quality is consistently high.





Sterne

Customer orientation: great grade, but how does the shop handle problems?

Good and very good ratings should significantly outnumber poorer ones. However, it’s worthwhile reading the few poor reports, as these often enable you to see how a seller reacts to criticism.

As these comments should be in the minority, these are, of course, perfect for fast skim-reading.

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Reliable even over the long-term?

The reliability index shows how many orders with Trusted Shops Buyer Protection have been rated positively by Trusted Shops over the past 12 months.

Daumen hoch
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Just recently received a delivery – and not yet submitted a rating?

Support a shop whenever you’ve been happy with its service. You will receive a request from it to enter a rating, for example when the goods have been dispatched. You will find a link in this e-mail. Clicking on it will take you to the Trusted Shops Customer reviews, where you can rate a shop for an order.