Published by David Russell on October 30, 2012
Are customer returns becoming a real problem for your business? The statutory ‘right to cancel’ needs to be balanced against a need for retailers to stabilise cash-flow. The effect of customers being allowed seven days in which to return unwanted goods – laid out in this ‘right to cancel’ – is that retailers can have ‘secured’ revenues taken away from them.
Take part in our online survey now, to help show the extent of this issue.
Published by David Russell on July 2, 2012
Last week, Google announced that it would begin charging for its Google Shopping service. This provoked many reactions from the industry and also a great deal of criticism of the decision. However, the fact is that Google will make changes to its shopping service in the USA as early as August and companies will need to start to prepare themselves for it. The switchover will start to to take place in Europe during 2013, so there’s not long to start getting ready.
Published by Sabrina Wulff on April 27, 2010
Trusted Shops stands for secure online shopping in European key markets. Trusted Shops offers legal compliance, money back guarantee and customer rating tools – now for UK retailers. Online shops which fulfil the Trusted Shops quality criteria can use the Seal of Approval to create trust in their business and provide a money back guarantee to their buyers.
Trusted Shops now rolls out its activities in UK
Published by Sabrina Wulff on March 26, 2010
Recent studies give proof, that buyers’ comments and their experience reviews on web shops have a steadily growing bias on purchase decisions. But how does any etailer really benefit from customer reviews in terms of increasing online sales? Using buyer rating tools, you may boost your chances for bargain. As up to date studies give evidence.
Learn more on chances for bargain with or without Buyer Rating.
Published by Sabrina Wulff on March 24, 2010
‘Powerisers.de’ is an etrader for trendy funsports: Specialized in using space flight technology with high mechanical load capacity, you may be able to jump up to 2 m in height or 5 m in width! Making highly use of social networks, their marketing strategy primarily focuses on these emerging marketing channels. Also, buyer rating, which offers the opportunity for one-on-one dialogues with your customers, has turned out to boost new business as well as customer loyalty.
Learn more about this shop from managing director Marco Schuler.
Published by Hauke Timmermann on July 9, 2009
Although many people have been online-shopping for years the fear of the misuse of personal data remains. A recent study of the German company Fittkau and Maaß shows, that concerns about data security still are an important issue when people use the internet for their shopping. According to the study there is almost no difference between the experienced users and the internet newcomers.
Find out more about consumer behaviour in online-shops.